"Don't waste your time. Site states that 95% of orders are shipped the same day. After 8 days, my order was still being "transmitted to warehouse" whatever that means. The customer support is a joke. Once you find a phone number to call, you will never reach a live person and they won't respond to emails throught their customer support center.
I cancelled my order through the website but doubt they will ever follow through at this point."
"Use Extremem Caution.. I ordered five items and they delivered four of the items really fast and OK. However, the liner was missing and there was no paper work accompanying the order I received. So, I tried to contact Customer Service to inquire about the missing item, no such luck... They do not offer a phone line into the company??? Good luck finding one and making contact with a human. They do everything via email, I've sent four emails and have not received one reply yet?? They state that all emails will be answered within one business day???..."
"I ordered a spa pump online. I immediately noticed I had a typo in my address.
1. I used the online form to correct my address. No response.
2. 5 days later my order status hadn't changed. I sent another message asking if the item was back ordered. No response.
3. I looked for their phone number on their web page. None is listed. I Googled them up and found them as DPD Pools in Niagara Falls, NY. I called the number and got an automated response saying "Wait times are over 10 minutes. Please use the web to contact us or place your order." I work closely with call centers and this was not reading the queue times - it was a prerecorded message.
4. I did some more Googling and found their fax number. I asked them to cancel the order if they couldn't ship it. I left my email address and phone number. Still no response.
This is amateurish and borderline fraudulent as they advertise that they ship 95% of orders same day. This is hard to believe as they can't even answer a simple question via the only medium they provide.
There is no way I'll ever order from them again, even if they were giving spa pumps away."