"Received game code for download, went to www.bethesda.net created account entered code and got 'invalid code.' Still waiting for the fix so this rating might change in the future? After reading all the other reviews I am going to try to just get my money back at this point. Calling paypal tomorrow."

".............................the end"

"I pre-ordered two Vita games from Play Asia because, at the time of purchase, Amazon.com didn't have them available for international shipping.

However, a few weeks before the release date, Amazon opened orders for international shipping, and so I reasonably cancelled, especially since Play Asia was charging a decent amount more. I figured there'd be absolutely no issue: everyone has to cancel something at some point in their life, right?

...Right?

I thought that'd be an easy process. However, I was wrong.

126 days later, I've received no refund: just a bunch of empty promise e-mails and screenshots showing that they issued a refund despite my bank -and banking statements- having no evidence of it. At this point, I just want resolution: I don't want to get anything I didn't pay for out of this.

I just want to have this come to an end.

I wish I had seen that this is incredibly common, but I didn't know: the times before when I'd used Play Asia, my orders had been fine. I suppose it's because I never cancelled. Now though... I feel incredibly burned, and know that the money -115 USD- that I lost will most likely be gone forever.

Stay away from Play Asia, everyone: there's so many other sites that you can go to that will treat you much, much better and honor their own policies on returns should the need arise."

"i tend to buy japanese psn cards from play asia but 9 times out of 10 they just keep the money and send you packing without delivering the codes.one time i asked for a refund (which to this day i am still waiting for.this happened in 2017)as to which i got an automated reply asking to wait for the delivery of the code.which never arrived.so i contacted them again demanding a refund to which they started blabbing about paypal this time.i am from europe so i never use paypal at all.after 4 days of hassle i just gave up and let them keep the 25 euro. i am never buying anything from them again."

"Terrible company, and this is coming from an ex-loyal costumer for years, To be fair they used to be good, fast, and efficient, but unfortunately the reality is that their quality in service have been deteriorating the past few years and have now gone to the point of even delaying their shipments on purpose for weeks, not days, or hours, WEEKS.....

This is one of those "how the mighty have fallen" - type story, the worst part is that when i tried to contact them and ask if it was possible for them to make up for their mistake (2 weeks delay which is completely their fault) or in other words take responsibility for it by changing my shipping type to make up for the wasted time, my order has suddenly, perhaps even magically been shipped and cannot be changed but lo and behold when i searched for the tracking number i was given it wasn't even in the shipping company's system.

Now that's fishy to me and it tells me that they haven't even sent my package yet because its not in the shipping company's database yet..... the entire situation and how PA allowed it to degenerate it that is simply disappointing....

while they have a decent selection and different kinds of sales, prepare for terrible costumer service and expects weeks of delay. MINIMUM

just in case PA staff are bored and read through these my order number is 41846707"

"I placed my first and last order from Play Asia more than a week ago in April. This order had 2 preorders (game collectors editions releasing in June 2018), games that were in stock during time of order and an accessory. What Play Asia tries to hide and only mentions after my order was placed is that items in my order will only be delivered when everything is available. Meaning once my preorders in June is released. You’d think since orders have been placed items will be reserved, including ones that are marked as in stock and available during time of purchase - WRONG! This is the garbage that Play Asia emailed me:

Dear —————,

Thank you for reaching out to us and we are sorry as we are unable to
provide the items that you want.

We know you disappointed you are and we are truly sorry for it. We assure
you that we did our best to get the item for you from our supplier,
unfortunately, no one could provide us with the specific item that you
want.

We hope you understand that we do not make reservations for our products as
our system is not yet improved but we are already discussing this with our
respective team to have a reservation system to ensure that this never
happens again.

With regards to the cancellation, we can assist you with that, however, we
can see here that you have already opened a dispute on this order. We
kindly ask you to close the dispute for us to proceed with the refund. Once
done, you may get back to us with the case number for our reference.

Thank you and we hope to hear from you soon.

Best regards,

Maida Mae Navarro
Play-Asia.com Customer Support
Email: ****@****
Telephone: +85231450013

Not only did they straight up let me know that reservations are not made for customers placing in stock and preorder items but they refuse to refund me until I close my Paypal dispute. NEVER CLOSE PAYPAL DISPUTES WITH PLAY ASIA - THEY WILL SCAM YOU AT DOING THIS AND PUT YOUR REFUND REQUEST IN LIMBO IF YOU DO. YOU CANNOT REOPEN PAYPAL DISPUTE IF YOU DO THIS. YOU HAVE BEEN WARNED!

I copied and pasted their emails in my Paypal dispute for not having my item available and then trying to scam me at receiving website store credit instead. This practice is very unprofessional. It is not customers fault that they have a poor inventory system process. It’s 2018 for crying out loud, even mom and pops websites have their system updated to hold already placed items on hold for customers. Play Asia caved and my Paypal dispute of $200 was refunded. I will never do business with this garbage company. If they can’t reserve preorders or in stock items then they shouldn’t be in business at all!"

"They cancel my order without reason and refund my just half of the amount."

"So I ordered a ps4 game, and after all the payment and etc, I saw another good game, when I try ordering it i see that it'll cost me another delivery charge, so I decided to cancel the 1st order and bundle it up with the 2nd order, this's all within 1 minutes btw, later on when i check my bank statement I see that there's 3 purchase charge, 1 for the first game that I already cancelled within minutes the other is the two games that I bundled. When I read the site faq, they said they can't refund the payment because it's too little etc etc, but they'll transfer the charge to the new purchase, but they actually didn't do that. They charge new rather than transferring the old order payment. That's a fraud btw. I'm just too lazy to make a big deal out of a single games, but definitely wont go there after this."

"I received an email touting 5% off purchases made by credit card. I ordered two 3D Blu-ray DVDs, one a pre-order. When I checked out I noticed I hadn't received the discount. I reread the ad and saw that pre-orders were excluded. I notified customer service that I should have received a discount on the in-stock and available item. They told me I wasn't eligible because one item was a pre-order. It's not much money and not worth any more hassle, but I don't like dishonest advertising. Anyway, I got an email shortly after saying they would ship the item that was available and the other when it released (8/22). I received the first item but not the second. I have two tracking numbers, but one returns the message "no information". I contacted them today and told them to ship expedited delivery at their expense. I'm expecting them to tell me the item is no longer available. I have absolutely no confidence in this company any more and would advise people to shop elsewhere."

"In short, I purchased a Windows 10 Pro key from them and recieved a bad key; it was already associated with some other computer. Anyways, they have been giving me the run around for many days now. I have given them all the screenshots that I possibly could. I had to purchase another key from another vendor. I still haven't gotten a refund from them. I'm currently persuing a refund through Paypal now. Hopefully they do what's right, but I'm not going to hold my breathe on it. Buyers be very weary. "

"Ordered a digital windows 10 OEM key... May 16. Claim to be unpaid, PayPal shows paid. I email them the next day... I don't get my key.... Days pass. They ask for transaction information over and over even though it's shown in the email. I provide screenshots... They claim other areas. I open a PayPal dispute 6 days later and they say they won't provide my key until I close the claim...

Speaking with paypal, they tell me not to close it untili receive my item... Awkward. Play Asia only replies once a day and ask for the same stuff you already told them and pass any responsibility to the next person or others. I'm still awaiting my key... Then I'll close my dispute. At this point I wonder if it will even work.
"

"Bought a key on their site, promised delivery. nothing arrives. message seller, order deleted. no response. Paypal mediation requested. Disgusting company dont deal with them"

"Bought an item, it was damaged.

After 2 month about 20 emails and sending it back I get refunded in store credit, even though they said they would refund me on the original payment method.

NEVER AGAIN, STRONGLY RECOMMEND NOT TO BUY AT THIS PLACE."

"This is a company run like garbage with garbage customer service.

Different reps answer emails and leave you in a loop of giving the exact same information on a purchase until you either give up or have to go through your payment choice to resolve the problem.

Twice now I have attempted to buy a digital product key and both times they botched a simple procedure.

Take payment, send some text to the purchaser. Its not difficult. They "forgot" the first time after taking 4 days. I could have gone and bought what I was looking for and been faster at a brick and mortar.

The second time they blamed the "accounting department" for charging me 4 times the original amount ($200) taking 4 weeks to return payment and it wasn't until I forced a charge back that I got my money back. Unbelievably unacceptable."

"Item was not received.

Play-Asia's customer service were obfusicating, unhelpful and terribly slow.

Disputing with PayPal "