"i ordered the wrong product. PAYED for priority mail with tracking to mail back the unopened item to Platinum Micro.
the item was received as confirmed by USPS tracking.
platinum micro charged me a massive restoking fee.
i payed 53.99 dollars for the item. Platnum micro is charging me a restocking fee of 8.10 which gives me a total of 45.89 minus the 9.50 i had to pay to ship it back to them. giving me a total refund of only 36.39
But i haven't even seen that yet. its been a week since they received they item and still no refund."
"I have always enjoyed purchasing from Platinummicro because I know they are a trustworthy and offer quality products. Purchase was easy and shipping is free and fast. I would definitely order from them again."
"I need to thank you so much for your help. All my accounts had been hacked and you made it so simple to cancel the order, I didn't make. The refund to my account was swift and I thank you from the bottom of my heart. Not many companies are left that are as considerate as you. I was able to speak with a human and straighten this horrible mess out. The owner's and employee's should be very proud to be associated with this business. Once again, Thank you."
"I ordered 2 Microsoft Office and Home Student 2019 and they only sent 1. they claimed they sent 2 and I needed to go back to the company that I ordered them from. They said they couldn't do anything about it. Terrible to do business with. Had to contact them at least 3 times and they still didn't correct the problem!!"
"Purchased an OEM hard drive with a 5 year warranty, it says it right on the Platinum Micro invoice! I had a problem 3 years in, and they denied having any warranty at all. Seagate says OEM warranties are by the seller, and Platinum Micro says I have to return to Seagate.... then Platinum Micro says I have to return through Amazon ( Amazon refused...) finally Platinum Micro says they will send me some information to RMA, but its been more than a month, I call every week or two, and all i hear is "you will have the information by the end of the day" and nothing ever shows up.. what a shady group that doesn't follow through. They should at least own up to the fact that they are not going to do anything, rather than leading their customers on.... I'm submitting their false adverting to Amazon as well, maybe they will get kicked off as a seller. "
"Bought Fitbit Ionic from these jokers and the POS died on me. I asked for a replacement and they said I needed to deal with the mfr (Fitbite) but the mfr said I needed to deal with the seller. I went through PayPal and was approved for refund and so I shipped it back to them with POD. They claimed it was not delivered so PP denied my case. I am not giving in to these ****ERS."
"If i could leave Zero rating I would. Bought Micron SSD from Rakuten but the seller is Platinum Micro. It arrived in 3 days though the company is just few miles away from me. It arrived without invoice, packaging and warranty. So I called them (Platinum Micro) and they said they will email me receipt with 3 year warranty and contact me. No receipt and no warranty. So I contacted them again and they said 10 minutes. BTW, whoever responds speaks very little english. Still no receipt. So I contacted Rakuten and they in turn contacted Platinum Micro. Again, thry said 10 minutes. An hour later nothing. So I contacted manufacturer and was told that there is no warranty. Rakuten told me I have to wait now 3 business days to get response from the Platinum Micro. Obviously I will never deal again with Rakuten and Platinum Micro."
"I bought on Amazon.ca a SSD from them (Seller name: Platinum Premium Canada), they cancel order saying they made a mistake on price, what is completly illegal in Canada. I wrote them to explain that, they answered that the item was broken and opened... So I go back to amazon.ca, they were selling the item more than twice the price they announced it, I wrote them bak, and they answered they got a new arrival of this item and that they will sell me the item... 225.99$ instead of 89,99$. I got an invoice and they refuse to honor it."
"I was unbelievably impressed by the service I received from Platinum Micro. I had to order Microsoft Office 2016, and ordered it off of Walmart.com. Platinum Micro's product was less expensive than any other retailer, and it shipped the same day I ordered the product key. The next day, I found out that I needed to cancel the order.
Contacting their support team was very simple, and they responded promptly. They informed me that the order had unfortunately already shipped, provided the tracking number, and gave me detailed instructions on how to return the product once received.
I sent the product back once I received it, and within a few days that Platinum Micro had received it back, my money was back in my bank account in full - and they didn't charge the restocking fee (which their return policy states that they have the right to).
Overall it was a fast and easy experience. Their support team was very effective, quick to respond, and provided no hassle. I was very impressed."
"This company is absolute garbage, and it's apparent by the 1.x star rating.
These idiots listed a laptop at a dollar on ebay, and I bought one. Because they're worthless and didn't want to own up to their mistake they acted as if they were going to ship it. What they actually did was just make a shipping label, and then they just didn't ship it. When I inquired about the package they immediately said 'oh, no activity they lost it in the mail sorry' which I knew was a lie. Of course with the intelligence of these jokers I bet they would believe that most people would fall for that.
Dear Platinum Micro idiots, if you pull the same trick on multiple people it's no longer an anomaly, it's a pattern. "
"Awful experience, their stock on Amazon is way off, they don't ship when they are supposed to and don't respond to calls or emails, steer clear of these jerks."
"I ordered 15 Acer monitors from this outfit through Newegg.com. The description clearly stated that the monitors came with a VGA connector and a DVI connector. There were pictures as well. We ordered them for stock and they have been sitting for over 30 days (shame on me). When I went to install them I found they only had the VGA connectors. I went back on Newegg.com to verify and my order still showed VGA and DVI. Newegg representatives verified this as well and sent an e-mail on my behalf. Platinum Micro never responded and I got the run around. I finally called Platinum Micro myself. They asked me to send pictures. Magically overnight the Newegg link in my order changed to match what was sent to me. I was told via e-mail I received what was advertised. They would not respond to me again. When I got Newegg involved again, Platinum Micro simply stated it was past 30 days and they would not honor a return. Do not trust this outfit! Giving them one star would be an insult to one star reviews. "
"I ordered a hard drive through the Amazon.com site that was fulfilled by Platinum Micro. Delivery took 12 days from California to Connecticut and I was sent the wrong item. It was supposed to be a retail box drive with a longer warranty and Platinum Micro sent the OEM version of the drive which was covered by a shorter warranty.
Return and refund was handled quickly and professionally, they get high marks for that part of the process. "
"Terrible! Ordered a Samsung SE-208DB/TSBS 8X Slim DVD+/-RW Slim USB External Drive (Black) from Amazon.ca. Showed new item in retail box etc. Arrived today in plain white cardboard box, no Samsung documentation for guarantee, no instruction booklet. Just the piece of hardware with loose usb cord attachment! Shocking and from what I now read about these guys, its not even worth trying to return it. With shipping, I am out over $50. Would not have expected this, ordering from Amazon."
"I have ordered from Buy.com twice for which Platinum Micro fulfilled the order. Both times I ordered 50 pack of hard drives and they arrived in record time in perfect condition new as described.
I don't know why their RR ratings is so low. It must be that they only receive negative reviews on RR and not an assortment of negative and positive. I notice that with many reseller RR accounts. Only people with negative experiences seem to submit RR review and many merchants aren't promoting RR reviews so they don't receive the positives to dilute the negatives."