"Purchased a CPU heatsink/fan from Platinum Micro on Amazon Marketplace. No where in the description did it indicate that the installation was non-standard and required MB modification. Item is brand new, still sealed, but seller refused return per their fine print. Now I'm stuck with a new heatsink. Amazon won't do anything either. Worst experience in many long years of purchases on Amazon. A pox on both their houses."
"I made the mistake of purchasing an item from Platinum Micro through eBay. The item (cost $29.95) arrived DOA. I was told to get a refund I had to ship the item back at my expense. It cost me $11.99 return postage. Platinum Micro obviously has only one thing important to them - profit at the expense of their customers. In the future I will AVOID Platinum Micro at all costs.
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"I ordered some thermal paste, it arrived quickly and was new, as described. Was ordered from Platinum Micro through Amazon."
"I you see the name "Platinum Micro" immediately run! These guys are as shady as they come. They have fed me lie after lie ranging from their 'in stock' quantity to why they haven't shipped my item which they claim is 'in queue' still 3 days out..I've never dealt with any store like this on ebay and surprised they are still in business."
"Since Amazon will not publish this as they do accept compaints regarding their vendors:(actually they accept it and then removed it)
Arctic cooler poor service, October 26, 2011
By midtndave
Amazon Verified Purchase(What's this?)
This review is from: Arctic Cooling Freezer 13 - Processor cooler - ( Socket 754, Socket 775, Socket 939, Socket 1156, Socket AM2+, Socket 1366, Socket AM3 ) - 92 mm (Personal Computers)
Arctic Freezer 13. Thought I was ordering the PRO model with a secondary fan for cooling components around the CPU, description is vague. Package was opened enough to see contents. Asked for RMA and ordered the correct replacement. They billed my account for the new fan before responding to the RMA request. IF I pay return shipping w/tracking, they will credit my account 85% of purchase price upon receipt. 15% restocking fee. No exceptions as their policy is they do not accept returns period. Since I ordered the fan I really wanted they will do me a "favor/give me an exception" and allow a return. Slow shipping, it took a week from CA to TN, they used a combo of UPS and USPS, no tracking. shipped loose in box with no padding. Spoke to customer service and was stonewalled, "See our policy" I have used Amazon for several years and this is the first time I have encountered this situation. Will not deal with this vendor ever again, not worth the hassle. Be careful. I do not know if the fan works as advertised as it is still in the box while I decide if returning it is worth the problems. $30.30 fan minus 15% =$25.75. Add $10.83 UPS fee (or use the Post Office and never know if it was returned) $25.75 minus $10.83 = $14.92. Might as well keep it a paperweight... Not yet decided.
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"I ordered 6 items from amazon, 4 came from platinum micro and the other two came from another vendor. I placed my order before noon on saturday. Platinum didn't ship until I called them on Tuesday saying "it's scheduled to ship out today" (the other vendor shipped saturday and emailed me a tracking number within hours of the order being placed).
They sent me a tracking number via amazon which didn't work. I finally did manage to receive the items but one was broken and they want me to pay to ship back the broken item. They never responded to my email asking if it was shipped yet, or that the tracking number didn't work.
Seems like once they have your money their "care about the customer" goes down the drain.
I don't believe they should have such a high BBB rating, maybe more people need to file claims to the BBB. They don't care about resellerratings.com but I bet they do care about BBB."
"Took 3 Days to ship... They told me that it was because they were "Verifying the shipping address". I'm sorry NewEGG does that in 20min. As a side note the address used is verified by the Credit Card Company.
UPDATE:
They sent me the wrong part, but were very quick to correct the problem and ship me the replacement without having to wait for my return to come in.
On a good note, They carry most all Thermalright componits."
"Great prices for the Artic Silver compound I needed.
Combined with free and fast shipping, a great store to shop at!"
"I order from them last week and received it this week. The transaction was as easy as ever. The package arrive on time and ready to use. I was very please with the price and the company."
"Platinum Micro was very easy to deal with, and they provided fast, prompt, and accurate service. I would and have recommended them to friends and coworkers."
"I placed an order with them on Tuesday. Wednesday evening they sent me an e-mail saying the order had been cancelled with no reason given and I have no idea why it would be. I have ordered lots of stuff with that credit card and shipping address. Oh well, Newegg accepts my orders just fine so I guess I'll stay with them."
"Good price; quick shipment. Very pleased. "
"My transaction with them went perfectly. Great seller, fast delivery with very good packaging. I'll certainly be ordering from them again.
Highly recommended seller... thanks, Platinum Micro!"
"I needed, ordered and received a Thermalright AXP-140 CPU cooler from PlantinumMicro for an excellent price, with good customer service response, and prompt delivery.
I think they are an excellent company.
John H., EE"
"Awsome seller!!
Great Prices, and quality products.
Shipped out super fast!
Thank you for an awsome heatsink!"