"I ordered on 1/1. Charge was applied to my account, received 4 confirmation emails 1/4, charge removed from account. Today received survey. Still no product received.....what's up????"

"did not get my order
,nothing"

"I still don't have my package and I can't seem to track it because the web site doesn't work... Wish I could give better review."

"Have not received my order
They have not responded to my e-mail 2 days ago
They have not responded to my phone call today
I'm totally in the dark about the shipping of my order and I have only a 5 day supply left of the product"

"This company gave no indication that they were out of business at there web site. They accepted my order as if nothing was wrong. I am lucky that they did not hit my credit card."

"I have not received any of the items ordered. I don"t know if the Christmas holidays interfered or not. But as far as your survey is concerned I am not satisfied.
Robert Green
Order number 2397936
Order date: 12/14/2012"

"I haven't received any kind of email confirmation and I haven't received my purchase...although my credit card has been charged. I don't even have an invoice number to put below."

"I have not yet received my merchandise which was ordered on December 5. It is now December 23."

"I have never received my product. I am waiting to see if they try to bill me. "

"Worst Experience EVER!! I order online ALL THE TIME & after weeks of not getting my product, I first wrote a letter asking what the problem was. Never heard back. I wrote a second letter, & never heard back again. I then called PlanetRx to get a freaking recording EVERY time. I left a message & didnt hear anything back. What kind of a company has an answering machine instead of a human? I finally had to cancel my whole credit card to cancel the order. Sad thing is I really depend on biofreeze for my pain, so went weeks with pain. I DO NOT recommend this company PERIOD!! "

"Im still waiting for my order and I cant figure out how to track it "

"The order was cancelled because the product was on extended back order. My credit card was not charged."

"My package is 6 days past delivery due date. I have not been charged or billed yet. I have no communication regarding problems with the order being in stock, so I do not understand why it has not arrived yet. "

"Not Good! Web site is worthless and when you call you get an answering machine that does not return call.

As of this writing nothing has been delivered!

Last time I use Planet RX"

"BAD SERVICE! AWFUL experience! I will never, ever shop from them again!!! Order placed 10/25, confirmation email received that day then no further contact from PlanetRx at all. I sent two requests to them regarding order status and received NO response at all. Nothing! What horrible customer service!!!"