ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.84/5
Customer service:
3.85/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
2/5

2024-09-09

1 week for next day delivery

"Paid for next day shipping. It shipped the next week and when I asked for a refund I was declined. Will stick with picking up from the vet or using chewy moving forward.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-08

Easy to order and quick delivery!

"Using PetCareRx is so easy to order and quick delivery!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-07

"One of my kitten's medication was out of stock since the August 27th but nobody reach out to tell me or to check how to proceed. Since the order medication was available I thought both were on its way. I wad trying to get information since the 31st after realizing the Furosemide did not ship. I had to request an update via email again on Monday 2nd to finally get a response on the 3rd the medication shipped actually on the 5th and I have been out for 2 days, and still waiting on today's delivery. I paid for 3 days delivery, thinking I had plenty of time to get it. It shipped the same speed but already late. Not the right call. It should have been overnight, Chewy would have kept me in the loop, check if I could wait until they got the med and overnight it... Your service should have the very least contact me directly to check my options, I would have paid to get it overnight even if I wasn't at fault. Very disappointed, my cat needs his meds, this is not buying toys that it can be delayed without repercussions. And after emailing my dissatisfaction I got an email just escaping the date you got and shipped the med. Terrible. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-09-05

Great price! Home delivery!

"So nice getting our dog’s favorite food delivered to the door!! It is always hard to find in the stores!! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-09-04

Happy

"Saved money fast service, no problems Hapy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-04

Best Service Ever

"This is the 3rd time I've ordered the Advantage flea, tick and heart worm gel medication for our dog Pepper. Ordering along with delivery is quick and email reminders helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-04

Very fast shipping

"Always fast shipping with great communication. Love PetCareRx!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-04

Prescription refill

"I am so pleased with this service. It was so easy to request a prescription refill. It came in a timely manner. I would recommend to friends "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-03

Always a wonderful experience

"Love ordering Bella’s special diet from Petcarerx and I save money too!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-09-02

More postage and gas...

"Wish the two F&T products would come together!"


Verified
5/5

2024-09-02

Very easy to order

"I am pleased that everything was so easy to do and my product came very quickly!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-02

Perfect

"All good. Thank you very much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-08-29

Good service but slow delivery

"Had no problems contacting the pharmacy and talking with a representative who was polite and friendly. The only real issue I had was with the wait and delivery times. I just wish it was a bit quicker as I had to buy very expensive medicine for my dog until I received the compounded medicine almost two weeks after ordering. I would hope that in this day and age, we could get a faster delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-29

easy and great resource.

"easy to order and arrived on time. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-29

Prescription Dogfood - First Time Customer

"Very easy to use the website to order my dog's Royal Canine Hydrolyzed Protein prescription food. Received a discounted price too! Very satisfied customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process