"Ordered a gallon of multi viscosity gear oil they shipped straight-weight and argued with me that I chose the wrong part # ? Their website had the wrong number associated with the description and picture that I placed in my basket. After 2 days of me sending them screen shots, they finally tried it themselves and said Oh, now we see, we'll take it back now if it hasn't been opened and you pay the freight ?? SECOND TIME: Ordered a custom, premium car cover for my 911, they never sent the order to their vendor ?? (After three weeks of not noticing they had my money for no reason), I called and they said, Oh would you like a refund ?? Right .. i ordered a custom cover because I'd rather have a refund ... slack ... SLACK ! Service is poor at best. good luck ... "

"If I could rate this company less than one star I would. I placed an order on Thursday morning(well before the published cutoff date for same day next day air shipping) for a part ($32.00 bolt) that I needed to complete a vehicle. I received an email confirming my order and the expected arrival date of Friday. In addition I received notice from PayPal that funds had been sent to Pelican Parts.
Approximately 2 hours and 15 minutes later an email was sent to me (after the cutoff for NDA processing had passed) stating that "additional security precautions had been taken" on my order and it would not ship until I contacted the company. I did not see this email until 8:30 pm EST...after Pelican Parts had closed.
When I called today, the attitude had a "too bad" tone. I stayed on hold for 18 minutes waiting for a supervisor. I was then informed that he was busy and would call me back. When he finally did, the same attitude was displayed and the resolution that was offered was simply to have the parts shipped to me for Saturday...even after I explained that the car was no longer in my possession due to the part not shipping. There was nothing else offered to make up for the lost business, reputation and cash they cost me...I will never order another part from Pelican and strongly recommend that you shop elsewhere."

"they charge you to deliver a part but you then get import tax as they dont except the tax so i paid £18.01 tax on a £34 part what a con dont use them

i have purchased parts all around the world never paid import tax at all

pelican dont except the import charge to them but there web site does not tell you this when you buy from them"

"Living in Australia, freight can be expensive but Pelican Parts takes this to a new level. It has happened more than once, they air freight the goods in a way oversized package. Today I received a rubber part (no padding needed) and I estimated I could fit 11 or 12 of my items in the box they used. The freight was 4 times the cost of the part!"

"I have been buying car parts for going on 10 years and I have delat with a lot of companys that sell online. I am also located overseas which can make things difficult if you get the wrong item.

I have to say pelica Parts is right at the top of my last for parts suppliers who reallyb go the extra mile.

One example is a recent shipment sent to my US reshipper where I got the address wrong and the items got shipped. Fortunetaly Fedex could not deliver them as there was no such address. Pelican handl;ed my mistakle almost as if it was their own they promptly responded to my emails and when they got the items bag organised for them to be sent to the correct address by Fedex with no cost to me.

I have lots of other situation where Pelican parts have gone over and beyond the typical ideals of service we get from most online stores.

I have NO hesitation of giving Pelican parts and the team including Jacarri and in particular Stacey who is an absolutley standout customer service rep a ringing 5 STAR endorsement."

"I purchased a very high-end standard car cover for $355 from this company. Pelican Parts did not even take into consideration the multiple purchases that I've done with them over the past several years I am appalled disappointed and do not understand or appreciate the kitchen sink approach from as Corporation. I would never order anything else from Pelican parts ever ever again, $355 is not a significant value amount of money into this Corporation I just wanted to exchange the part never again Pelican parts."

"I purchased several parts - it turned out that I could get the parts cheaper at the local parts store and they sent me the wrong part - I spoke to a salesman on the chat line after waiting weeks and weeks for the part - when I realized it was the wrong part -I called to return - and was told it was the right part by the salesman - then he realized it wasn't - and directed me to returns who in turn says now I have to pay for return shipping as well as a restocking fee up to 25 percent and it wasn't my fault!!!!!! This is bullxxxx!!!!! Even After they agreed it wasn't my fault !!!!Never using this #%#% company again !!!!"

"First off I placed an order for oem Porsche replacement floor mats.
What I received was complete rubbish. The quality was horrible and the method of attaching the mats was obviously devised by some farmer and had nothing to do with porsche.
Of course they are custom made (by the same farmer) and not returnable or refundable
The mats are on the way to the garbage tip and I am out over a hundred bucks.
Lesson learned stay away from Pelican Parts."

"I recently bought parts from pelican thinking was going save money to find out dealer is much cheaper Audi dealer Oem parts for less wow! Won't think I'm saving again an have to wait on shipping never again.????????????????"

"Still waiting. I have ordered a part for my MB E320. The price was slightly lower than at the dealer's. Since my shipping address differs from my billing address I was asked to supply a copy of my driver license. Then I made it clear that I have a deadline. Two days later the parts still sits at their shipping department. I should have gone to the dealer and pay a few bucks more."

"I have placed numerous orders with them. Each time I called and spoke with the sales staff to confirm proper fit and application. The sales staff were always friendly and informative. The parts were quality items and competitively priced. I was referred to the articles available at the Pelican Parts website to assist me in installing the part. They even sent me a Jelly Bean welcome package. In short, Pelican Parts is what every online and phone call in distributor should be, a dedicated to quality and well informed source of assistance and parts for my 914."

"First at all: do you want quality parts or are you looking for cheap parts? If the quality is priority then Pelican Parts is the right place to look. If you are looking for cheap parts I sure you'll have hard time to find in here. Customer service is outstanding: call today and place an order and TOMORROW I'll get the parts. Period. German cars deserve German Parts and Pelican Parts know that. "

"Rescinded for specified reasons."

"I had nothing but trouble with these people. My transaction was an international one, they took the money from my credit card and then insisted on id and a copy of my credit card. I dont know how it works in the US but you dont give out documents that make it easy for someone to steal your identity. When finally I agreed (I blacked out just about everything) they felt my Credit card was too dark... it was a black credit card. Finally I asked for an immediate refund and as yet it has not been forthcoming. In my experience they are happy to take your money, but not so happy to send you the parts."

"I have ordered from pelican parts many times. Every time I get what I ordered when I expect it. No BS period. The times I have had to do a return for parts I shouldn't have ordered in the first place, I have received a prompt refund. Pelican will always be my first choice when I need parts."