"This shop is selling high density PC100 chips on ebay as low density hoping they are compatible. When you find out they are not they give you the option to pay more for their premium brand (which also is high density).

All low density PC100 256MB SODIMMS will have 16 chips. There is no option for different capacities like other memory and either PartsPC knows this and is exploiting that or simply clueless yet doesn't want to stand behind their own mistake.

I was told I'd have to send the memory back by TRACKABLE carrier and in a box when I was sent the memory in an envelope. I was also told they get 15% to restock this per their RMA policy. This wasn't an RMA due to my error though...it was 100% their fault. It says low density in the auction several times, I was told it was low density ram prior to the purchase.

THIS IS A SCAM...they do have other deals but this company is not running ethically. I was promised in the end I'd get 100% of my purchase back but I'd cover shipping...well they just credited me $.87 cents short for the transaction fee. So basically they lost nothing and I am out $8 on a $25 purchase."

"I bought some new RAM from these guys a few weeks ago, and feel obligated to report on them here. This company has EXCELLENT service. Due to my own mistake of not reading the description carefully, I bought the wrong type of memory for my old computer. (high-density instead of low-density) As soon as I emailed them about it, the order dept. instantly responded. They had already researched my computer's specs in detail and told me the exact type of memory the motherboard could use. Several options for exchanging were also provided, and they let me exchange for whatever I wanted at no extra cost. (besides shipping and the difference in price, as low density memory is legacy and always more expensive than more common high density) The product exchanged for even had free shipping! The order dept. and Jenny kept corresponding with me via email to make sure the right memory was sent until the exchange was complete. It delivered much faster than advertised, and installed painlessly. The new memory (2GB) works perfectly and my machine is a lot more responsive now. PartsPC has been in business for a long time, and it's probably due to their great service. Would buy from them again, and so I'm recommending them here."

"Thanks for the support. Jenny was very professional and easy to work with. Her voice and tone were very clear and instructional.She is a great asset to PartPC.I have been buying from this company for about three years. Anytime I have a problem I ask for Jenny. She is very knowledgeable about her company's products and services..."

"All the parts worked great. I have ordered from here several times and have had not problems at all."

"I originally ordered the wrong memory by mistake, so I contacted PartsPC and let them know that I needed to exchange it. I thought that there were going to be problems since I think I was just outside of the 10 days, but I was wrong. They emailed me the RMA# the same day. They are very easy to get in contact with, so there is little to no waiting over the phone. I mailed the memory back to them, paid the difference to get the correct memory, and in return they mailed me the replacement memory. Overall,I had a great experience with PartsPC, especially working with Jenny, and I look forward to doing business again when the time comes for upgrading. Thanks again PartsPC. "

"Excellent ! easy to order, great communications & customer service with fast shipping and great packaging & excellent pay options including pay pal.
I installed the ram and it works perfect,
very reasonable bargain price,I will order again with you soon.
Thanks Again !
Gary Oertwig
Las Vegas NV."

"I ordered a motherboard/cpu combo with an upgraded cpu fan on a Friday. The order was shipped that afternoon and I received it the following Thursday. I received exactly what I ordered and everything worked perfectly. Price was the best around. Not sure if it would have mattered, but I avoided ordering RAM from here based on previous reviews."

"My PC's motherboard had a major failure so I turned to PartsPC to help me put together a suitable mobo combo. They set up the board, tested it and got it to me in only 3 days! My system was back up and running and better than ever. I cant thank them enough for the great service."

"STAY AWAY from this crooked company. I carefully researched the RAM I needed for my PC and found it at Partspc. The RAM was DOA, confirmed with a memory test. When I contacted PartsPC about it, they ignored the fact that it was bad RAM and told me I had purchased high density ram and my motherboard required low density. They offered to sell me working RAM for an extra $18, or charge me only $21 for restocking. This is my response to this nonsense:
"Thank you for responding. However, you have been given inaccurate information by your technical people. Being aware of high density compatibility issues, I ordered LOW DENSITY RAM. Check out my SKU 18416. And you guaranteed compatibility with ANY computer.
Please don't play me for a fool with BS about having advertised this SKU as high density. The ad is still there, stating LOW DENSITY. Read it and then send me working RAM without trying to scam more money out of me.
http://www.partspc.com/ProductDetails.asp?CatID=56&ProdID=18416

Or refund the full price I paid without skimming off "restocking" charges or whatever you call it. I am angry about this fraud and will pursue it to the end. Please do the right thing and avoid problems for both of us."

Why would they restock bad RAM? So they could sell it to the next sucker and scam another $21 out of him/her?
They also recommended some "heat spreaders" which I bought. They had a label saying using them would invalidate the RAM warranty. Then they tried to back out of their warranty on that basis even though I didn't use the spreaders and told them so on a number of occasions.
It wasn't until I involved the Attorney General's office and informed them I was pursuing action through PayPal and my credit card company that they began to take me seriously.
Ultimately they did refund my money. But they only responded to force. Unless you want to spend time and money fighting them, stay away. There are plenty of good online sellers. This is not one of them."

"Ordered my memorey on Monday, received it on Thursday and installed it that day. Every thing works great and will buy from PartsPC again. Great service and cheap prices. Will recommend them to anyone who needs upgrade or replacement parts. Great job guys. Thanks"

"Good company. Bought new seagate 1TB drives. Had to buy in separate orders to get the free shipping from pricewatch.com but was worth it. Cheap and fast service. Packing was a little better than NewEgg (newegg has sometimes horrible hard drive packing). I liked their web site, variety, and their prices. I used "Bronze" packing option.I checked the seagate drive on seagates web site to make sure this amazingly low priced drive was new and had 5 year warranty. It was new, and has full 5 year seagate warranty. I am very happy with this first order."

"Bait and switch is right, I normally get my parts from the VERY RELIABLE newegg, but newegg is no longer carrying the socket 939 boards. Needing one to fix my friends dead board, I ordered the Foxconn 6100K8MA-RS from partspc. What I got, was my credit card charged 2x, and sent 2 mother boards. BOTH being the WinFast 6100K8MA. NEVER AGAIN will I use this company."

"Add me to the list of deceived consumers. I purchased a 1GB pc3200 DDR module and it did not work. After further research, I discovered that my computer (like many others have experienced)does not work with HIGH DENSITY RAM. It is true that PartsPC.com indicated that the RAM was high density;and my ignorance contributed to my victimization; but their having wording such as "buy with confidence", "satisfaction guaranteed", "life time warranty" put the nail in the coffin (guess who's inside the coffin). On top of that, during the checkout process, they continually attempted to sell me "additional" assurances(which raised a red flag, but the deal was Soooo good! ). I will be requesting a refund Monday. From other posts, Im expecting to get the "run around". I will also be monitoring my credit card account as well. With such questionable business practices, who knows what else they may do. Buyer beware. Dont be a victim."

"Experience with company, especially shipping and customer support, extremely poor. Order placed a week ago now, and part still has not shipped. UPS billing information received 4 days ago but no shipment delivered to UPS. When email sent, took two days to get a response, and it simply said order has shipped. However, it has not. Merchant does not seem to care about customer service at all. I would recommend not shopping with this merchant if you expect your part anytime soon, or want someone with good customer service."

"DO NOT BUY - SCAM - BAIT & SWITCH

First the positive reviews are fake, that they have made themselves. Just read the wordings. These people are incapable of being trustworthy. Ordered memory, got crap instead. Whole business model is to bait and switch to expensive memory by sending customer bad memory first. Also you will end up paying shipping costs back for defective item. I even insured it because I wouldn't hold it against them to commit mail fraud and say the item was damaged during shipping and I'm responsible.
"