"I ordered my printer part before reading the negative reviews posted here. My experience was "mixed". I paid for overnight delivery and according to the email I received it was shipped the same day but arrived 3 days later. The part was correct and I was able to repair my HPZ3100 printer. So overall my experience was positive and the shipping issue appears to have been the shipping company not PartsHere.

However, I have now started receiving spam at the email address I provided to PartsHere. I use a unique email address for each company I do business with in order to isolate and determine which companies are selling email addresses to spammers or have had their systems hacked. PartsHere falls into this category. The phishing emails I'm now receiving are addressed to the email account I gave to PartsHere and are attempts to gather information about my PayPal account. Which I don't have, by the way."

"Terrible service. Great and helpful website that makes them appear to have their act together. I ordered three parts for a printer that is down and needed to be repaired before the weekend. Paid for expedited shipping. When the box arrived, only one part was in the box, and it appears to be possibly damaged. They don't provide tracking information; every phone number I can find for them is disconnected; they won't respond to the pleas in my email for help."

"Do Not Order From These GUYS!!

They said they shipped and billed my Credit Card. Then they sent another email and said they would ship 1 month later. I sent emails to cancel with no reply. I am now disputing charges to my Credit card account. How can they bill be in advance for a part they don't have even though they show it in stock!
No phone numbers listed on line!!"

"Due not use this company. BAD BAD BAD. They cancelled my order without any explanation at all.
BUYER BEWARE!!!!!!!!!!!!!!!!"

"BAD NEWS! DON'T USE THIS COMPANY!!! They make mistakes and they cannot be trusted. They have no phone number (no recourse) Their shipping rates are by my estimate 2x to 3x UPS's rate. I am still waiting on the part despite paying for expedited 2day air.

I wish I had seen these reviews earlier. BAD, BAD, NEWS!!!"

"Terrible customer service. Unable to get a response from e-mails sent reqarding my order, which I still have not recieved. It shows shipped, but no tracking number."

"I'd seen some poor reviews and was skeptical at first, but I ordered a $700 part, received the part and it worked perfectly. I returned the old part and received my core refund. I emailed customer service and received prompt responses. Overall I'm very happy with the experience. I do wish they had a customer service phone number."

"We are having issues getting our parts. We upgraded to blue shipping. One week ago they listed it as shipped. 7 Days later we have no parts and cannot get any communication from them. "

"Please refer to order id IN021796-26154 and RMA number 12605mi.

On April 6, 2011, I placed a order for a new HP gear cluster assembly, part number RG5-0457-000CN. I received order confirmation on April 6 and my account was charged $46.10 on April 8, 2011. I received shipping confirmation on April 8 also.

I received package on April 13, 2011 and opened and inspected the gear cluster. The gear cluster housing and gears had obvious signs of wear and the gears themselves had toner on them. This was a used component and I immediately send a e-mail to your office stating I wanted the new part shipped per my order.

I received no reply.

I filled out a return authorization form online on April 14 requesting the new part I ordered be sent and I received a RMA number the same day. I shipped the used part back to your office via USPS priority mail label number 9405 5036 9930 0070 5328 75 on April 15. Package was delivered to your address on April 18, 2011 at 11:46 am.

I received no response from company after receipt of the returned merchandise.

I sent a e-mail on April 28 requesting the status of the RMA and a tracking number for the new merchandise to be sent.

I received no response!

I again sent a e-mail to on April 29 requesting the status of the RMA and a tracking number for the new merchandise to be sent.

I received no response!

I again sent a e-mail to on April 30 requesting the status of the RMA and a tracking number for the new merchandise to be sent.

I received no response!

I requested a full refund of the total purchase price of $40.10 plus return shipping price of $5.00 for a total of $45.10 (forty-five dollars and ten cents)

No response

Filed complaint with BBB, Asked credit card company for money back May 4 2011.

Better Business Bureau Rating as of today F"

"My initial contact with partshere went very smoothly. They were the lowest price on a paper feed assembly on an HP fax and they shipped the right part promptly. My problem came a week later when someone used my debit card and ID info to open up several subscription accounts; Netflix, Sports Ilustrated, ESPN Insider etc. Canceling my card and undoing this mess has been a real pain. I guess it could have been worse?

I don't know for fact that that the security breach occurred at partshere. But I don't make that many transactions and the other few places I used the card were large sites like Amazon. It's the most likely suspect."

"I've had a couple of rather unfortunate dealings with Partshere.com; almost zero communication with customers, no phone numbers or live people to talk to, emails go unanswered, orders canceled with no explanation, notices that items have shipped, yet the expected ship date is weeks in the future. Try explaining that to your customer who has already been waiting over a week to get their printer fixed. I won't be buying parts from them again. (And I buy a lot of parts.)"

"Worst company ever. shipped me the wrong part, shipped me a broken part and wants ME to pay for the return shipping. zero customer service. they take no responsibility for their actions.

avoid at all costs!"

"The worst Online store EVER! Buyer be aware. No contact phone number, no reply to email or voice message. No customer service at all. Cancel your order with no reason. Send you parts in wrong quantity. I am so surprised to see this company is still alive. This company do a drop ship from HP warehouse for HP parts. The problem is whenever there is a problem, they don't bother to take care of its own customer. Very very bad experience. Order from HP online parts store, you get much better service even you pay a little more. Stay away from this vender as far as you can."

"Purchased an HP Print Server from them online for a client. A few days later received an email notification that the order had been canceled with no explanation why. Went back to the site and noted that the price on the part had doubled.

Waste of my time, and my client is unhappy. Buyers beware."

"PartsHere is a very pleasant company to do business with. They offer great prices, fast shipping, and best of all, they have a very responsive Customer Service Team. Highly recommended."