"Stop excluding so much from your coupons. I almost never get to use any of your discounts due to exclusions."
"I love this store BUT the lack of checkers was awful. I waited 40 mins and almost missed an appointment.The cashier was wonderfully patient and did an excellent job. register 004 2;12 pm. Gwendolyn #000227607"
"The lady Cindy at cosmetics will not ring customer only cosmetic and the lines were long"
"The computers were not working correctly so it was sort of embarrassing seeing my card declined twice before it finally worked."
"We had to wait in line for about 20 minutes."
"Your survey was easy to fill out but you did not provide me a chance to respond to the checkout process which is what made this experience so unpleasant"
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”
"It was a welcome surprise that the Black Friday 3-day sale had been extended to include Sunday! I purchased two jackets for my husband at Doorbuster prices. I purchased two Petite women's clearance items with an additional 40% off coupon and another Petite women's clearance item with a $10 off card."
"Carolyn in the Clinique area was very friendly, beautiful smile, and held conversation. She offered to have my Clinique mailed to my home, since the product wasn’t available in the store. Super kind and offered to ring up my purchases for my daughter and niece while getting makeup. Very helpful."
"I really like the stage website where coupons can be found, its very easy and convenient."
"Went for sale item.. Was told the glassware was received broken so if I wanted to purchase it on sale, I'd have to go to another store location. Guess they did not think to have another store bring some of their inventory to this store location in order to save their customers from driving to other locations."
"I like to shop at palaisroial"
"It was fine. The line was too long."
"I just wish there were more checkout lanes and shorter check out times and associates that are eager to help and will greet you and offer you a basket when needed. I would just like to be acknowledge during the shopping visit from being greeted, to being offered a basket, help if needed and just friendliness from employees."
"They have very unique clothes"
"Good experience. I’m 55 and am always looking for products to with cotton, rayon, modal, viscose due to hot flashes. This is difficult to find. Also, separates with same for everyday wear are challenging to find."
A rep from Palais Royal, League City, StageAM, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”