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Return/Replacement policy:
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Verified
5/5

2006-09-20

"Ordered a BatteryMinder Plus. Website seemed a little cluttered, but was easy enough to navigate. Received order confirmation by email, followed by shipping notice and tracking #. Competitive price, and free shipping. Delivered in six days. Packaging was good. I would buy from them again."

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Verified
5/5

2006-03-18

"My second order from Pacific. They are now my source for Dell batteries and power adapters. I like the straight talk on the website, and their performance backs up what they advertise, not to mention best prices and quality."

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Overall quality of the company
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Is easy to do business with
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
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kla
Verified
1/5

2005-03-03

"I purchased an Adapter for a laptop and when I received it, I saw I had ordered the wrong item, so I returned it for an exchange. It has been 3 weeks and I have called several times and not had one single person answer, just get the automated answering service, and have left a few unanswered emails. I believe this company is good uless you need to return or exchange something. I will not use them again."

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Verified
5/5

2004-12-16

"The battery I ordered was deliverd three days later and appears to be exactly what was promised. I had to call the store for some clarification and was dealt with in a fair and professional manner. Price was the best I was able to find for the battery I needed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-21

"In-stock (for real actually), shipped same day (even though I ordered late), delivered as promised (on-time, new units, etc.)

10 for 10, would certainly use these guys again.
"

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Verified
5/5

2004-02-02

"Ordered 2 Dell 75UYF refurbished batteries for Latitude CPx notebooks. They shipped the same day & were well packed, each in its own padded box. The batteries looked brand new & tested perfect. They came with came with a 1 year warranty. Pacific Battery Systems provided all that at about half the cost of a new battery.

They're now on top of my list of places to look for notebok batteries.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-11

" I'm an Army Musician and go to night school. My Dell Laptop battery was getting weak and I needed another for a long bus trip in which I needed to get some work done. I contacted Pacific Battery near their close of business time, and not only did they take my order, they collared the UPS guy and got the order shipped that night so I could get my battery the next day. Very good service and very nice people."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-02-18

"I needed a replacement battery for my Dell PC. Pacific had it in stock and shipped the same day. I experienced excellent customer service and received my battery on time. The product is performing very well. Thanks for the positive transaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process