ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.34/5
Chance of future purchase:
4.72/5
Shipping & packaging:
4.59/5
Customer service:
4.65/5
Return/Replacement policy:
4.21/5

Verified
5/5

2022-02-10

One of the best

"Simply one of the best places for your technological needs both in pricing and service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-08

On their A game!!

"Provantage has been exceptional for all my electronic/computer/software purchases. The pricing is spot-on, lower than most other vendors and shipping is quick & reliable. I highly recommend Provantage over the competition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-03

Great Service

"We have a great rep who provides us with excellent service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-01

provantage

"There great to work with. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-01

Best Prices and an Account Rep that's always fast to respond.

"In many cases, lowest prices means lowest service and expectations. Not with Provantage. Their prices are very hard to beat and you get full service account management."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2022-01-25

FedEx tracking lacks important info

"Such as who actually signed & where the item was delivered.

Product works very well, good price, relatively quick delivery. No "your order has been delivered" email.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-18

Zebra Ribbon

"Always a positive experience!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-01-18

Gret transaction.

"Everything shipped on time and product was as adertised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-18

lost switch issue

"we shipped 2 switches overnight and they was lost by fedex, after the 7 day wait period Provantage reshipped over night at no cost to us. This is great customer services"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2021-12-30

Poor Follow-up on short orders. Is anyone there?

"Provantage is a drop shipper in many departments. We ordered a specific item required for a job. It was shipped out, but we only got 50% of the order. I go to my Provantage account and on the order page, it says the order was completed and delivered in full. This was very annoying. I have accounts with Bluestar and ScanSource but I get better prices on most items from Provantage. This **** because they are pretty much not doing anything but billing me and letting the distributor take care of the rest. What am I paying for if it isn't some sort of service or consideration? I call Provantage and guess what? Your order has been delivered. I told the receptionist the situation and they get back to me later that day. So here I am, 2 and a half days later being told only half the order will be shipped and the item should be back in stock in a few months. This is precisely what is wrong with companies who drop-ship items, they get increasingly un-involved in the process. Customers, especially smaller ones like us end up with delayed jobs, shortages of items, mad customers because we couldn't notify them promptly of the short order.

I have been purchasing from Provantage for more than a decade. Their service and continuity have diminished significantly recently. Very disappointing.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-16

printer cartridges

"ordered printer and drum with toner and received all within 3 days"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-14

President

"Provantage has been a good partner. Adrienne Sutherland has been supportive as our account manager."


Verified
5/5

2021-12-09

Trusted supplier

"Provantage is a trusted suppler for our IT equipment needs. I can count on quick delivery at a good price. They are also an Authorized Re-seller for many of items we use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-12-07

Great selection and fast shipping

"My experience with Provantage and my account rep Stephen is wondeful every time I shop!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-30

Been in the business a long time and Provanatage delivers

"Nothing other than what you SHOULD expect: Reliable, expedient & cost effective."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges