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Return/Replacement policy:
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Verified
5/5

2003-11-17

"After some confusion system arrived and was just fine. It only took 7 days from date of order until order recieved."

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Overall product shipping and delivery process

Verified
5/5

2003-11-17

"Excellent overall experience. This was my first order with PCrapids. I was pleased enough that just yesterday I placed another larger order with them. Very good communication throughout -- maybe a day or so slow, but I'd much rather have it all right the first time than rushed and botched. I will buy from them again and have already recommended them to a descerning friend who is himself placing an order.
This is a five star company.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2003-11-17

"I'll let ya know later,I haven't gotten my merchandise yet
"

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Overall quality of the company
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Value the company offers
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-17

"there shipping was great,0rdern on the 3 , shiped on the 4. Up and running ! thank you"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
4/5

2003-11-16

"Good overall experience and competitive prices. Shipping could be improved. My order spent 4 days processing before it was even scheduled to be shipped."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-16

"The site is easy to navigate. All information about the products are easy to read. Placing an order is simple and all charges for an order are clearly shown. The company provides many updates about orders that have been placed via email. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2003-11-10

"I ordered 2 processors and motherboard combo's. excelent price, reasonable ship time. I Plan to use pcrapids.com in the futrue for my cpu/motherboards."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-10

"Excellent communication and fantastic prices.

I will definitely shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-08

"Fast serviice, very pleased. Fast order processing, fast shipping, and great communication on all of the processes that took places. Thanks."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
3/5

2003-11-08

"As a gamer i'm always trying to find the greatest deal. PC Rapids is a great place to shop. However, the one thing about purchasing many things online that i've notice is that there isn't one website that will adjust to the buyer. We all know that customers should do there homework before making a purchase. But what if a website did the information for you. Say if you guys had a rating system. For 4 kinds of computer users business professional, the hardcore gamer, the home user, and of course the computer tech. Now rate all inventory with those items and rate each item according to the current market you'll have an extremely friendly site with less miscommunication.

The one thing I did notice was the offering of upgrading a purchase. What would of been really nice if you guys gave reason for updating. ie why would they want to spend the extra 10 bucks for the retail. To offer comparative advantage.

If you made these improvements I will definitely come back to shop.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2003-11-08

"Experience good-all worked the way it should this time. Previous time though had excessive harassment regarding upgrades, inability to verify credit card without sending picture ID and credit card picture even though this is virtually the same order.

Will know if experience continues when product received and is installed.

Thanks for asking and thanks for the at cost offer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-08

"PCRapids has very good service, including real people who answer the phone and take care of problems. I will certainly buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-11-08

"I waa not happy with service. Emplooyees said they would call me back in ten minutes and I did not hear from them for hours. In fact, I had to call back several times. Also, I had my mailing address of my credit card at a post office box and I gave them my home address to ship instead of a technicians address and we went back and forth.I spoke to accounting and they said they would speak to a supervisor and they would call me back, they never did call me back until I called them the next day.They finally did call back after I once again called them to tell me they would not ship to my PO box. Finally, they agreed to ship to my home. This whole order was very frustrating. Also, the employees did not speak clear English and it was very difficult to communicate with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-08

"The transaction was the best, very quick delivery, no hassels. The product was exactly as it appeared on your site. I was very very satisfied with the order. I am looking forward to ordering more merchandise from you, thankyou so much, and keep up the good work!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-11-05

"I have tried them in the hopes that they were not bzboys or micro-x or a subsidiary of micro-x, but have found out that they are. Every single time I have ordered from any of the above companies I experience the same thing. Pcrapids is no different. Difficult to contact, slow as everything to ship, slow to arrive, and when you do contact them they give excuses such as it is in pretesting, when you never selected pretesting or any add on item whatsoever. They call you after you place the order to try and sell you warranties and extended plans and what not, and then are so slow to ship that if you are a business like mine, they would put you out of business as your own customer would not wait this long and go elsewhere."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process