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5/5

2004-08-25

"Very fast ordering process and shipping. Excellent!! Without extra fees, ordered and shipped the next day, very nice!"

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Verified
5/5

2004-07-11

"Very good customer service and next day delivery. This was a rare CPU cooler too!"

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Verified
5/5

2004-01-05

"Emailed Ross about a certain product. Got an immediate reply. Sale was quick and thorough, item shipped quickly and packaged nicely. I have added this store to my online favorites, zero complaints."

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Verified
5/5

2003-12-11

"this company went all out trying to satisfy my needs,I had a few problems setting up my drive after installing it inside the enclosure purcahsed from them,they were there with helpfull suggestions on how to get things up and running.they were persistant with their email responses,making sure that they did not leave me hanging for days waiting for a reply.I can't say enough about there personal service and dedication to my satisfaction.this is the first time I have done business with this company but it will not be my last.I wrote a personal thank you to them for their service,I thought I would and should share this with anyone interested in a company with a desire to please.this is a rare quality to find now days.thank you for your time. Terry Hall"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-22

"Great service. The communication is a real plus. I am very pleased, and if it was not for Ken, I would not have my order today! Thank you so much!
I would not hesitate to buy again!! +++
"

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Verified
5/5

2003-11-11

"Ordered several water cooling components from PCPowerZone's site, but after placing the order decided I wanted another part as well. I sent them an email and received an immediate reply. All the parts I ordered arrived promptly several days later in a single, well packaged box. Service was prompt and excellent. I'll certainly order from them again; however, I think the website could be slightly easier to navigate."

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Verified
5/5

2003-10-15

"I can't say enough good things about the service at PCPOWERZONE. They have been outstanding dealing with a manuafacturer RMA issue for me. They rate #1 in my experience buying from internet computer parts vendors. I will definately buy from them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-03

"I had to modify my order after I had placed it online. I called and they changed it no problem and shipped that same day.

I have no reservastions in recommending PCpowerzone.com to other buyers.
"

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Is consumer focused
Is easy to do business with
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-14

"Ordered on the 28th, and had it 3 days later. Very quick turn around! Will use them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-06

"Smooth transaction. Excellent customer service. Would definitely recommend!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-21

"recently purchased the new Q-E-Platinum . The price was the best I found on the internet, service was excellent, will definitly buy from them again. Too bad they don't sell software also!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-03

"I ordered a DangerDen MAZE3 with the Koolance 1/4-inch fittings adaptors from PCPowerZone. Along with 2-Koolance Chip Set Coolers and a Koolance HDD Cooler. I knew from the moment I ordered that it may be a while before I get my order. UPS scheduled delivery was set right in the middle of Thanksgiving weekend. So I was more than patient enough to wait it out. I’m building my first system and I didn’t want to rush anything. When I finally received my order I was missing one of the Koolance Chip Set Coolers. Called PCPowerZone about my order. Spoke with KEN, who happened to be the one that shipped out my order in the first place. He sent me my second chip set cooler right away and apologized for the inconvenience.

These guys are awesome! I don’t know why not that many people rate these guys more often. I give them a solid 10! Even with my order mishap I still highly recommend PCPowerZone. Thank you KEN and all those at PCPowerZone! I will most definitely buy from them again. Great company! Great products and prices! Great customer service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-07-06

"By far the most impressed I have been with an online company. I first purchased a Koolance system through them. They provided the best price, the best shipping & handling costs, and the best customer service. I recently purchased the GeForce 4 extenders for the Koolance videocard waterblock I have. Just for the hell of it, they threw in 10 blank CDRW's and BOTH options for the Koolance Geforce 4 card I have (Extenders and the plug). When I called to let them know they made a mistake, I was told that the other stuff was sort of a bonus as they had some extra stock and needed to get rid of it!

I will certainly be using these people again!

"

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Overall product shipping and delivery process

5/5

2002-06-02

"I'm impressed that: 1) They contact customers promptly about order status. 2) They take responsibility for matters that aren't necessarily their fault (Koolance delaying shipment) to please their customers. 3) Phone contact is easy and quick.

I heartily recommend them to anyone.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability