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Return/Replacement policy:
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Verified
5/5

2014-01-26

"I order this perfect fitting glasses. The website made so easy to choose and even see how they would look on yourself. After two days on the order, I e-mail support about changing my tint color to light brown. Two weeks later it arrive. Let me say this pair are the best made on my prescription. At the same day I order from another web site and didn't find them as Ozealglasses made this. A very big difference in dollars but all for the best. I find myself using them for all occasion. Need to order a different style."


Verified
2/5

2014-01-24

"still been waiting for my glasses "


Verified
5/5

2014-01-24

"Very satisfied with Ozeal. They offer a lot of cool frames at very low prices. I made a mistake in my original order and customer service (I used the online chat, the person's name was Lily and I also received emails from Gavin. Both were great) was very helpful and if anything TOO patient with me. They swapped the frames for me before they were shipped and they arrived in a little over two weeks. Pretty quick, and probably would have been quicker if I hadn't messed up the order. I will recommend them to my friends and when the time comes, get my next set of frames from them."


Verified
1/5

2014-01-22

"prescription was WAT TOO strong...I shipped back w/ prescription hard copy...."


Verified
5/5

2014-01-22

"I'm very pleased with the expedient of filling my prescription and I love my glasses1 Thank You! "

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Verified
5/5

2014-01-22

"I like my glasses very much. I wish you could have transition lenses available also......"


Verified
1/5

2014-01-22

"Ozeal Glasses have been very unresponsive to my inquiries about my order. If I wanted to return them for any reason it would be almost impossible due to the lack of response. There's a great chance that I would not order from them again neither recommend them to anyone."


Verified
1/5

2014-01-20

"Still have yet to receive order"


Verified
1/5

2014-01-20

"still don't have the glasses--there was no prescription to be filled...no word as to where they are. The sunglasses I ordered you apparently cannot put my prescription in.....very disappointing to have to go somewhere else to do that."


Verified
5/5

2014-01-20

"The best quality frames and lenses I have purchased on the internet. Reasonable shipping times as well. A wonderful value when compared wit brick and mortar opticians."


Verified
5/5

2014-01-20

"GREAT Product and great services!! I would definitely try again for my next purchase."


Verified
5/5

2014-01-20

"These are the best pair of glasses. I did not even have to take them to get adjusted. The quality is fantastic. The sale price was outrageous. I love, love, love my new glasses. I will be ordering soon. Thanks for the best, easiest transaction."


Verified
3/5

2014-01-20

"After having trouble initially with my order, the Ozeal Glasses customer service saved the day. They more than made up for any issues that had occurred initially, and I received my order in a timely manner! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2014-01-19

"Glasses arrive on time and look perfect
"


Verified
4/5

2014-01-19

"Range of glasses are amazing and at good prices, online chat is very helpful but it would be better if you could track your order ie: what stage it is in in a more detailed fashion...still waiting on my order to arrive and I hope it arrives soon :)"