"Otterbox is GREAT. I've used them for 8 years, never had a broken phone because of their cases. I'm super rough on phones, but in these cases they've been dropped in toilet/down concrete stairs/laundry chutes...onto grates screen-down..never once broken. Easy warranty, just redeemed mine today. All they ask for is $6 for shipping of new case, AND the replacement you get has its own warranty. Customer service agents are remarkable. I've never heard anythings but positives about them, so super confused why they don't have a 10/10 rating."
"Are you kidding me.....ridiculous!!!!!! All companies should be like otter box. My defender case broke an they r replacing it. Absolutely no questions asked except 7 bucks for shipping and my address. I dont even need to ship my old one back. I'm a customer as long as they're in business. Thanks Otter Box"
"phone will still break in the defender and guess what no they don't replace it they should advertise the case is indestructible but no added protection to the phone you know the only thing that matters that's why people spend 3x the amount of a normal case OtterBox as a company are snake oil salesman!"
"This case ttok a lot of damge but protected my phone like it had armor.when i contacted otterbox, they took care of me like a vip.From start to finsh they replaced the damged case no problem.I will remain a loyal return customer.
"
"I ordered a case from Otterbox and the ad specifically said that it would come with a free screen protector. Got the case but no screen protector, called the company and was told I needed to order the screen protector separately, the ad did not say that. Customer service said that at the time of my order they were already out of the screen protectors. So the company refuses to stand behind their ad or help. The customer service agent did say she would give a 15% off coupon, no thanks, I want what was originally offered!"
"I bought my phone 2 months ago from bestbuy and dropped it approximately 1 foot off the ground, a light fall and the otterbox screen popped out. I called customer service and didnt get an answer. I'll never buy another otterbox product again. For what I paid it's a rip off."
"I just replaced mine and my wife's phones, so I decided to get the otter boxes and screen protectors and within a week, the very first time I dropped my phone the screen broke so obvi im pretty **** off because everyone thinks its the best and it should take most drops but nope a drop from 2 feet broke the phone and I look at the warranty and it doesn't cover your phone at all"
"Case broke so called lifetime warranty no longer covers the case for Google pixel 2 XL. Phone is not that old for their case to be discontinued.
Lifetime means lifetime.
Rewrite your warranty.
Joke"
"I got an otter box with my IPhone two years ago and I drop my phone a lot. My phone is still in perfect condition (I also have a glass scream protester). My OtterBox is a little broken though so I called the company. They sent me two free new otter boxes of my model in any colour and since my card wasn’t working the man paid my 8$ in fees. Amazing customer service he was so nice and my phone is still perfect because of it! "
"I had to replace a broken screen,on s8,so after hearing so much talk outterbox,I order the Symmetry series case,A snug fit case Yes! Protection Nope,Not at all,unless you are worried about the back phone,that all it protect dnt waste ur time or $ bc the case sits down below top of phone,leaving the screen of the phone very much,Unproctected. Now to get different case that actually protects phone
"
"I was told that Otter box was the best. That has not been my experience. I bought two of them one for me and one for my dad. Mine broke almost immediately, so I took my dads and then mine broke. Not a great product and even if they guarantee I am not going to get another and wait for that one to break and possibly lose my phone. This product needs work."
"Otterbox quality has become an absolute joke. 4 different phones, 6 different times the case did not save ****. I have spent more money on replacing screens due to otterbox not protecting my phone. If you have a dinky phone you don't care about this product is great, but if you need something rugged for a quality phone look somewhere else. "
"Just pulled off my phone case to clean my phone about and my whole glass back is shattered. Called otter box today because my case is “otterbox certified drop+ protection” they told me they could reimburse me for the case. Horrible quality, horrible customer service. "
"First of all let's say it's done it's job.... Several times I've abused my phone and it still survive because of the case... That being said it's almost wrong to say I had a customer service call as I've been really hard on my phone and working a really bad environment... That being said the screen on the front was scratched up so bad I can barely read my messages.... I looked into buying a new plastic screen protector and I was told being it's an OtterBox they will replace it for free....
Part 2.
My customer service experience was exceptional...I only wish my other experiences with other companies would have been so good... I was given the case by my boss.so I expected it to allready not go well as I didn't have a receipt...No not a roblem.. I was told I would be responsible for the shipping cost... $7.00... I was so happy and relieved... I would recommend purchasing an OtterBox to everybody... "
"My iPhone 7 fell off my car and was run over by a pickup truck. Cracked the Otterbox case, trashed the rubber liner and shattered the screen cover.
Phone was undamaged. Called Ottebox and they sent me a new cover. No questions. No problem.
Great service."