"Too early to say at this point. But excited about it."
"The website was configured well & I had no problems placing my order."
"well, it looks like I lost 2000 points because I wasn't able to use a reward to pay for a product.
apparently a reward is the same thing as a sale offer
go figure"
"I have been using all these products for years and was so excited to receive a 4th of July discount!!"
“Thank you for your loyalty! It pays to get our emails with health information, as well as all the current sales and promotions available. ”
"Love the silver gel. Been using this for years. Always use on my hands and swab nose with a q tip. Wouldn't be without it."
“Thank you for such a great review from a loyal customer! The Silver Gel is a lifesaver with many, many uses, thank you for sharing your experience!”
"I have $15. I could have used on my purchase that r points I have received from previous purchases. There’s no where that I see to apply that to my purchase. It also kept repeating that I had a discount & I allied it. I didn’t know if I needed to add anything to the promotion code. Very confusing. "
“I am so sorry for the confusion. Please give us a call if there is difficulty in applying discounts or you are not able to get your order the way you need it, we are happy to help. 888-507-4332, M-F, 9-5, MST. Excluding major Holidays.”
"Easy to use website. Satisfied customer "
“Thank you, it is nice to know we are successful in making ordering easy!”
"Please stop recurring orders sending ! "
“We are sorry that you are experiencing difficulty with a reoccurring order. We cannot start a recurring order without a customer's input, but we would be happy to help you stop it if you would like. Often a recurring order is started accidently because the customer chose "Subscribe and Save" instead of "One-Time-Purchase". That is very often the default choice because it is the lowest price available. If you do not want to create a subscription, the "One-Time Purchase option" is just below the default choice. Please contact us at 888-507-4332, M-F, MST or email us at support@optividahealth.com or chat with us on our website optividahealth.com and we can make sure you don't receive anymore recurring orders unless you create a new one. ”
"Details and service - first-class"
“Thank you for such a great review! ”
"Purchasing the collagen plus for the second time. Enjoying this product as it has the added benefit of probiotics, vitamin C, protein, and curcumin. Adding vitamin D and super krill this time. Plus they threw in a free box of Callie bars and free shipping. "
“The Collagen is a great product! Thank you for being a loyal and kind customer!”
"Thank you for discount.It all went smooth.GOD BLESS "
“We are glad you had a smooth ordering process, thanks for shopping with us!”
"Used these products through Jim Baker show. "
“We're glad you were able to find us!”
"I have used Nano silver and silver Ointment on what looked like a second degree burn. Healed in 5 days. Photos and witness for proof. Also used silver to give sick animals, gargle for sore throat. Super healing products!"
“Thank you for sharing your experience about healing with our Nano-Silver products! We have heard some great testimonials, we appreciate that you took the time to share your story. ”
"You can only get one discount!!!!!!!! but it keeps asking you if you want to save $8, if you say yes you can't get the father's day 15%off, which is a better deal, and if you order a bundle you can't get either??? And on top of all that if you don't tap the blue button on the product order page it tries to set you up with a subscription which you don't find until you try to check out and when you go back to try to fix it , it starts all over again. VERY frustrating!!
"
“We are so sorry that you had difficulty when trying to order online. We are available M-F, 9-5, MST for you if you would like to call us and avoid the issues you are experiencing. Our # is 888-507-4332. The system will only allow for one discount per order and that is standard for most online retailers. The subscription option has also become standard for online retailers because the lowest price available is generally the subscription price. To avoid starting a subscription, just move your cursor down a bit to the "One-Time Purchase" option. It will show the regular retail price instead of the lower subscription price. If you accidently select the default of "Subscribe and Save" you will need to delete it from your cart to allow other discounts. Please call us and we can help you place an order with the best discounts available. ”
"
Was surprised by being forced to take a subscription to shipping to get my order. will probably pay more but order elsewhere. "
“The default option is "subscribe and save," however if you do not want a subscription, be sure to click on the option below the default before adding an item to your cart that says, One Time purchase." The default option is "subscribe and save," but if you do not want auto ship, please click on the option below One Time Purchase. If you have a subscription item in your cart simply return back to the My Shopping Cart page and remove the product and add it back as a one time purchase. As always you can give us a call if you need help placing your order, 888-507-4332 9-5pm MST.”
A rep from Optivida Health, TinaC4, has responded:
“I am so sorry for the inconvenience, but you never lose your reward points. If you have not used them on an order correctly and they would not apply, we can refund them. Please call us at 888-507-4332, 9-5, M-F, and we can help regain your points and help you process your order with the best discounts available. When checking out online it will only be able to process one discount at a time, so if you other discounts in your cart it will not allow a reward discount also.”