"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered this for my son for Christmas from another vendor. It had been backordered since Dec. 1, 2014. Then placed an order with OpticsPlanet and received it last week.
My son didn't think he was getting, it but I wrapped as a christmas present and gave it to him. He was thrilled! Immediately put rifle in the case. If he's happy; I'm happy."
"i ordered a scope on a Sunday and had it overnighted at $70 plus dollars expecting the order to be here by tuesday night which would have been fine. however it didn't ship until tuesday and didn't receive it intake for my hunting trip. so i say why say over night if you can't do it! they also would not refund any of the shipping charge. i feel the stole $70 of mine and i will never purchase from OP again and discredit them at every opportunity i get!"
"Speed and ease is good as always yet this item arrived with scratches on the Eotech OPMOD EXPS2-2 and looked to have been already mounted on a rail from previous wear marks."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
According to our records, we do not show any returns for this item in our system. Our quality team does not inspect shipments from our distributors. We rely on their systems to catch any errors prior to shipping. Please look for an email with regard to this incident for additional information.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"It's a "10" fo rme. Excellent price, product and the shipping was so fast i couldn't believe it. "
"I ordered asset of Crimson Trace laser-grips for my S&W 1911 round butt 1911. I ordered from Optics Planet because of past experience with them and they had the best price. The package arrived on time and was well packed. "
"Sent an item that was cancelled in ample time. I don't care what they respond. It should have been cancelled and they didn't even respond to the cancellation request. It was ordered on a weekend and cancelled bright and early before start of business on a Monday and still not even moving yet by Tuesday evening-yeah could have been cancelled no problem. Was not in system for shipping until 823 PM that Monday evening. No excuse. Not shopping here again."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
Once orders are placed, processing begins immediately. As many items ship from an offsite warehouse, once an order is approved, it cannot be changed and/or cancelled. Most items can be returned within 30 days from purchase. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.”
"Not good for a rail mounting rookie. Bought a TLR-4 thinking rail mounting was universal...got the wrong mounting key and am awaiting OpticsPlanet advice on how to get the correct one. Mounting requirements not explained to my level of ignorance."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We completely understand the frustration customers may have when ordering products they may not be familiar with. Our trained expert staff can answer any questions you may have regarding our products or their functionality. You can reach them via phone, chat or email: 1-800-504-5897, www.opticsplanet.com, sales@optisplanet.com. Our records indicate that your order has been issued an RMA number for a return. Please let us know if you have any additional questions or concerns.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"Excellent price and service on my recent order for a Hogue Ghillie Green #78800 stock for my Mini-14 rifle."
"I placed a order for a Leupold VX-2 6-18x40mm from Optics Planet after I had ordered and returned a Vortex rifle scope (Just too bulky for my rifle) I love the Leupold. Optics Planet paid the return shipping on the Vortex and gave me a full refund. Shipping was plenty quick and I will purchase from them again.
I have read some people complaining that it took 8-10 days, I don't think these people understand how orders work. I am very happy with prices and have no problem waiting a few days for good service. Thank you Optics Plant and I look forward to doing business with you again. "
"free shipping was pretty slow. rings ended up being junk as Alan wrench and screws stripped after 1st use not to mention the rings were too low for my fit the scope on the rifle. So I cant even use it until I get the right height rings. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. We will cover the return shipping when you choose our Free Pre-Paid Return Shipping Label. Please see our website for further information. After 30 days from the date of receipt or product defects, please contact the manufacturer for possible repair or replacement.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"Two weeks for delivery...give me a brake!!"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!”
"Every time I order from Optics Planet its at a great price and items arrive in perfect condition, and if you have any questions there customer service is awesome!!"
"I ordered the Safariland 123 Concealment Magazine Holder, Horizontal - Plain Black, Ambidextrous which is my second one from OpticsPlanet. They are high quality all leather single magazine holders that fit snugly on the belt horizontally and are very comfortable and concealable. The product arrived in the time period promised in great shape. Will order more products from them when needed."
"The delivery time seemed a bit long but I was in the loop the entire time. The item arrived in good shape. I am not happy with the item. But that is another problem. "
"Nice looking parts. I ordered this kit because I wanted a sling on my Remington model 11 and my Savage 720. Sadly, the kit does not fit the magazine tube of either shotgun. The threads are different. Both shotguns are copies of the Browning A5 so I thought the kit would work. The experience with ordering from OpticsPlanet was just fine..."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. As you requested Expedited Shipping, delivery is expected to take 3 business days. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
To try and make our apology seem more tangible, we have refunded your shipping costs as our gesture of goodwill. A credit to your original form of payment should appear on your statement shortly.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”