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Verified
5/5

2009-04-28

"I bought a pair of rimless glasses from Optical4Less. I had already gone to Lenscrafters for the exam, but did not like their selection of frames --particularly their rimless selection (which was all but non-existent).

So I searched everywhere for good frames and decided to try Optical4Less because of their very reasonable prices and lens customization options.

I was very impressed with both the construction of these glasses and the spot-on prescription.

I had bought prescription sunglasses at Lenscrafters when I got the exam, so I had the new prescription on those to compare to and they were identical. The glasses fit very well, are very light and look very nice. I was very happy with these glasses--especially for the price--as they were easily 75% cheaper than any boutique place would have been.

The shipping time on these from overseas was surprisingly quick. I ordered these on April 14, 2009 and received them in California on April 27, 2009.

In fact, my wife found some frames at Lenscrafters, and got hers there. Since they needed some special coating or something, they needed to be specially made and mailed to us. We actually received my glasses from Optical4less BEFORE the ones from Lenscrafters in CA!

I have no problem at all very highly recommending this company and will certainly shop there again.
"

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Verified
4/5

2009-04-27

"Just received the glasses, model p113. The frames are good quality, comparable to RayBan wayfarer(frames are slightly smaller height then RayBan), and the lens are great(perfect prescription). The only thing that doesn't look as sturdy is the hinges but we'll see how they last. Took about 24 days from ordering to receive them but I don't know where you can get this quality glasses for less. "

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Verified
1/5

2008-08-22

" I stated that I wanted Anti Reflective glasses to reduce glare for night driving.
What I received for $40.00 was a cheap flimsy pair of plastic glasses, that could be bought at any Flea Market for less tha $2.00, and had NO anti-reflective / anti-glare effects whatsoever!
They have NO customer satisfaction, or Return policy whatsoever!
Steer clear unless you enjoy getting ripped off!

Leigh
"

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Verified
5/5

2008-06-26

"This is the second time I ordered from them and they are great!!! Got both the regular and sunglasses in 10 days, great quality, no scratches, and workmanship and the prescription is perfect. With the sunglasses, I ordered the darkest tint with the light to dark effect but received the glasses with just about the lightest tint possible. Perhaps that is all they have with the 'light to dark' effect but they should mention that on the website. Otherwise, it's been great, just glad to get a great deal on quality glasses with the prescription done right!"

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Verified
1/5

2007-02-27

"Horrible, nonexistant customer service. Sold me $300 of poor quality eyeglasses, asked me to ship them back, and have refused to refund my payment, return the product, or even answer my emails for over 6 months. Please avoid this "vendor" at all costs - they are not worth the potential savings - they've cost me months of aggravation. Learn from my mistake."

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Verified
5/5

2006-09-25

"I have nothing but good things to say about O4L - the two pair of glasses I ordered from them arrived quickly (BEFORE a pair I ordered from my optician on the same day), the fit is good, and the prescription is perfect. I'll be buying more from them in the future."

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Verified
5/5

2006-01-05

"Optical4Less is such a wonderful thing! My vision insurance is not very comprehensive and I've been unable to afford new eyeglasses for several years. I can't sleep with my contacts in, and it's impractical to wear contact lenses for short periods of time during lazy weekend days around the house. I decided to try Optical4Less because the price was unbeatable. I was not expecting top quality products or service but I was WRONG!

When I had a question about my order, Fiona answered quickly and made me feel confident about having ordered from them. It took just over a week for my eyeglasses to arrive, and that was during the holidays. My glasses are very cute and fashionable and suit me extremely well. If I'd bought glasses from my eye doctor or even from a discount store, I would have paid 2 or 3 times as much! I'll be recommending Optical4Less to friends and family, and ordering from them again!
"

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Verified
4/5

2005-09-04

"I am delighted to tell you my husbands prescription sunglasses arrived yesterday and he is highly delighted with them.I have 2 pairs of prescription glasses made too and I cant tell you how thrilled I am at the quality and comfort of them,I will certainly recommend you to anyone who will listen to me. "

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Verified
5/5

2005-09-02

"I just received my new glasses. This is the second pair that I ordered from Optical4less.com. I love them. I bought the rimless ones and I really am pleased with the quality. The lenses are very crisp! I can see better with these lenses than my other pairs I've ordered from local stores. Also, I find the quality of the lenscrafters excellent. I chose the option of having your crafters customize my rimless lenses from my PD measurement. They came out perfect! Thank you again for my second order. I know that I will be ordering more from you. "

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Being knowledgeable
Being trustworthy
Making decisions on their own
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Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
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Customer service being easy to reach
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Verified
1/5

2005-04-17

"Beware of Optical4less. They take forever to make my glasses and then they made them with the wrong axis which meant the wrong prescription. If they were a drugist they would be sued for malpractice. The frames were cheap plastic that were far too loose to even stay on my face. I also paid a premium price for extremely hard lenses and yet Optical4less tells me they broke in shipping them back. Then they told me I was not the original customer. This company took my money and I have now done a chargeback with my credit card company. I consider this mail fraud. If they were in the US I would ask the attorney general to intervene and prosecute. Buyer beware. You get what you pay for."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-01-04

"Very good service . Nice and fast .
High quality specs and lenses . Will buy from them again !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-11-17

"Very dissatisfied with this company. They sent the wrong glasses and customer service is terrible."

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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use