"Opentip.com ignored me from the very start. Opentip.com never shipped the item, but they processed it and charged me.
UPDATE for 12/9/17
They sent my merchandise overnight. I may have been a bit hasty with my opinion."
"They sent me the wrong part and now they want me to pay the shipping fee.DO NOT chance any order with this place."
"Ordered from opentip specifically because they say item was in stock only for them to tell me the product wasn’t available from the mfg and it was on backorder.. checked the website and it still said they had 20 available in stock.. false advertisement! Shipping charges are outrageous as well! Customer service is terrible! Stay away from Opentip.. "
"Tried to return 3 items that were to large and they got back to 3 days later and told me they are non-refundable. When has anything ever been non-refundable. The purchase was for $50 dollars and they really wanted to keep it. This is the worst service ive ever seen. And i certainly wont order again from these people. Stay clear!!!!!"
"I am a former Marine and I was looking for a fitted USMC hat, opentip was the only company that had one so I ordered it, when the hat arrived It did not fit and as it was already the smaller size I could not exchange it so I returned it not used. They do not refund shipping and charge a $5 restocking fee, which to me is just ridiculous on a $10 item. So with the original shipping charge and the return shipping I spent$19, my refund was $5. So essentially they got me for $15. I should have just donated the hat to a fellow veteran that was down on his luck. As far as I'm concerned they are a bunch of crooks."
"I would give zero stars if that was an option I ordered a blanket three days after it was supposed to be delivered I called and asked where it was they told me it hadn't even shipped yet 3 weeks after I ordered the blanket I called and cancelled the order and I will never order anything from you guys again in my life"
"I was in rush to order few square pillar candles. i ordered them in all white. once they arrive, they are totally wrong item. THEY ARE ALL BLACK.
After speaking to their customer service, they dont seem to understand the mistake is from them. They want proof what they have sen me wrong item.
i ordered these candles for a surprise party. the party is done AND LONG GONE and i am still waiting on them to accommodate me.
WILL NEVER, EVER BUY FROM THIS SITE AGAIN..I STRONGLY DO NOT RECOMMEND ANYONE TO BUY FROM THIS SITE. "
"Ordered a product for over $1750. They took the money out of my account quickly but I only received 1 of the 4 packages. All of my voicemails and emails are going un-replied.
Order from another company to save yourself the trouble. I have even submitted a formal complaint to BBB regarding this.
"
"I ordered hats with a screen print. After washing (no scrubbing involved) I discovered their print fades substantially. They refused to offer a refund.
In addition, I had initially ordered one hat, so I could review the quality (just ok). After waiting and waiting for the product to arrive, I called to ask where it was. It sounded like my order was never processed.
Customers service is outsourced, so it is difficult to communicate with them.
I would not recommend using this company."
"I wish I would have read the reviews of Opentip prior to my purchase. I cannot speak to the quality of the items because by the time they arrived I no longer needed them and returned them unopened. However, the customer service was the worst I have dealt with - there is no phone number to speak to customer service and you can only email or fax. In my email communication, the representatives did not answer questions or address issues. Shipping speeds were awful - my order was in limbo for six days between Ohio and Michigan. I placed the order on 7/21 and was given an estimate of arrival of 7/27 or 7/28 - this was changed to 8/1 but the package did not arrive until 8/4/17. I went round in circles between the shipping handler (DHL), the USPS and Opentip and the only thing I received was frustration. I asked to have the original amount paid for shipping reimbursed and they refused. I asked to have my complaint reviewed by a manager and was ignored. I would suggest avoiding this company at all costs. "
"Ordered shirts for a softball team. By the time the shirts arrived, the season was over! I inquired about the shipment a week after they were supposed to arrive, turns out they were sitting in a warehouse for 18 days. I was told they could have them delivered next day from that point, or I would get my money back.They went ahead and shipped them the cheapest way possible instead. Worst. Company. Ever!"
"I needed something by the shipping date they promised and asked for them to make sure it got there. Now it's going to be another 15 days. The product $10, the shipping over $8. The customer service says they don't control the shipping. Then who does? They act like it's not their fault and keep sending me messages.
Will NEVER order from them again.
Advise no one to order from OPENTIP"
"I wish I would have read the 476 single star reviews before I ordered form this place. I could have just copied and pasted from the other reviews
"
"1.) we purchased items and they arrived incorrectly.
2.) we have been emailing back and forth with these 2 people who are the only ones that seem to have anything to do with this company Sasha & Aileen they have accused of us lying, we sent them photos of the product and they accused us of photo-shopping the images
3.) they refuse outright to provide a refund for their mistake
4.) they laugh in emoji's when you request a pre-paid shipping label for THEIR ERROR
5.) they respond to emails 3 - 5 days after you send yours, IF they "choose" to respond at all
6.) we are going now on 3 weeks since original purchase date, no resolve, no refund, no nothing just complete unprofessionalism and disrespectful behavior from them and this company OPENTIP.COM"
"NO customer service at this company. The response to a simple question shows utter disregard for the customer and lacks any business skills. Sorry, Snarky, Sad...."