"Ordered $500 custom item.
When the item arrived, it was the wrong model.
Someone, somewhere made a typo on the part number.
Notified Opentip that they had shipped a completely different item than I ordered.
Was told by their CS not to order a replacement elsewhere, that they would do so as part of the return.
Yeah right sure you will...and I'll wait all summer for an important piece of summer equipment while you figure out the return and sporadically communicate every few days or so, when I bring the issue up again.
Ten day later, the wrong items still sits in my garage.
No return shipping label, no refund.
No communication unless I reach out and ask for the status.
I've filed a dispute with the credit card company and ordered a replacement elsewhere.
NEVER again. "
"TERRIBLE CUSTOMER SERVICE!! Ordered at opentip on 4/28. Order was supposed to be delivered between 5/3 and 5/7. According to tracking details order was processed on 5/7 and ready to go out. On 5/13 it was still not received by carrier. I inquired on 5/9 as to when I would receive my order because I NEED it by 5/15. They replied on 5/13 that "it had been shipped". No other information, no excuses, no apology, nothing! Tracking info on 5/14 states it has been received by DHL and is on way to USPS. NOT acceptable"
"I never got my package I waited for a month and I requested a refund or another package they didn’t want to help me so I just wasted my money for nothing "
"Website clames that it’s free shipping, but when i asked for return. I had to pay for shopping and instead of getting $45 back i got only $30. Where did my money go?!"
"I have ordered military caps from army surplus and got good quality, but Not With OpenTip.com I ordered military caps which were made of cheap material and the caps were not made to the specifications equivalent to military caps, so the area for the logo is not large enough and I cannot use them. I contacted them for a return and the only response was for me to wait further instructions for return; I have waited over a week and still have not received additional information and cannot speak to someone due to they not having a phone number for contact.
The only additional information I received with their first response, was that there will be a 15% to 25% restock fee and I will be charged the full round trip for shipping, meaning I have to pay the fee for the shipping out and for the shipping return.
They are very unprofessional for a company, I received my merchandise in an Old Cookie box.
Cheap product - Bad customer service - No response to problems - and Customer loses money upon attempt to return, if you get the chance to return.
I'm still waiting for a response.
Warning, do not use opentip.com"
"DO NOT BUY FROM THESE CROOKS. I BOUGHT A HOODIE FOR MY DOG IN HIS CORRECT SIZE THE SIZE THAT IS APPROPRIATE FOR HIS SIZE ON THE SIZE CHART & WHEN I RECIEVED IT IT WAS CLEARLY MISMARKED I COULD BARELY GET IT OVER HIS HEAD & THEY ARE REFUSING TO ALLOW ME TO RETURN IT EVEN THOU THEIR RETURN POLICY SAYS 30 DAYS. BAD BUSINESS."
"Please note there is 20% restocking fee on item price.
-------------------------------
Your return request:
Order#: 3141945
Product Name: Classroom Uniforms 55324 Juniors Hipster Scooter
Qty /SKU: 4xCUN-55324
Option: KHAKI-1112
Customer return reason:
Return reason: customer return
Your Note: I WANT A REFUND!!! YOUR PRODUCTS ARE BEING SENT BACK TO YOU!!! PRODUCT NUMBER 716605804126 Order 3141945 KHAKI UNIFORM SKIRTS SIZE 11/12 4 x Classroom Uniforms 55324 Juniors Hipster Scooter (CUN-55324) = $50.40 color: Khaki Size: 11/12 http://www.opentip.com/product_info.php?products_id=6784353 ------------------------------------------------------ Sub-Total: $50.40 Shipping $16.60 Total: $67.00 THESE SKIRTS ARE AN ADULT SIZE 11/12!! NO WHERE ON YOUR PRODUCT PAGE DID YOU INDICATE THESE WERE FOR ADULTS/TEENAGERS!!! THIS WAS FALSE ADVERTISING AND AN ATTEMPT TO MISLEAD THE CUSTOMERS SO YOU CAN GET RID OF YOUR REMAINING STOCK! YOUR PRODUCT IS BEING RETURNED TO YOUR WAREHOUSE TODAY!! I EXPECT A FULL REFUND!
"
"This company is very poor in notifying customers about their orders. The product we ordered was a great product. But, they really need to improve their communication skills to their customers.
We order online regularly... from many different companies... and we regularly get good notification about when and how the products are shipped... with estimated arrival information.
This company gave the impression it shipped via the U.S. Postal Service... and didn't let us know that the item shipped DHL to the U.S. Postal Service until days after it shipped. The carrier, DHL, took 14 days to ship this item to the U.S. Post Office in our town. The cost of the shipping was way too high for the time it took to arrive. Also, DHL never sent us notifications until after many days into the delivery.
We will not be ordering from this company in the future."
"I order 2 pairs of pants at the end of May 2018 and requested them to be sent to my job. I signed up for notifications once I received a tracking # via UPS. Early June I get a notification that the delivery could not be delivered because the suite # was not included on the package. I call UPS and give them the suite # and the package is delivered same day. When I open the package there is one pair of pants instead of 2 that was ordered. After several emails to Opentip.com I am told: On June 6,
The first letter [X] represents a warehouse code. If shipped from different warehouses, some items in the following list may arrive separately in different packages. June 13, The item was back order, and we will ship out on Monday. June 21, Sir, we will contact shipping department and process the reship asap. Sorry for the inconvenience. Today is July 18, 2018, I've e-mailed them today to please refund the balance that I paid for the pair of pants that I did not receive. I've never heard of an Opentip.com before this but communication is not their strong suite and neither is fulfilling merchandise ordered. I have a feeling it will be doomsday before I am refunded for merchandise not received. "
"I read a bunch of poor reviews after I ordered my product and began to worry. I received the gas cap with fuel gauge on the 23rd day. It was exactly what I ordered and works perfect. 23 days to northern Canada is better than I expected. The tracking system did not work for me but all worked out fine. I give 5 out of 5 stars and would shop again."
"They advertise low prices and then give additional discounts but never deliver the goods- After waiting two weeks I ordered from another vendor at only a slightly higher cost and had the materials in two days"
"The picture on their website of the item I ordered was an old style tan petmate litter pan. This old style pan is no longer being manufactured and I needed this exact old style pan to fit the litter pan rims I currently have. I ordered 4 litter pans at $24.44 and paid the exorbitant shipping cost of $42.48 and a $2.25 handling fee. Outrageous but I really needed those old style pans. I received my order and what did they send me? The new style petmate litter pans which I could have bought at any local store for $24.00 with no outrageous shipping & handling fee. I contacted the company via their website to initiate a return and refund for the items and shipping fees. I received an e mail in the middle of the night that they only issue refunds on shipping costs if the mistake was on their end. There was no information regarding returning the incorrect items at all. I replied to their e mail that this was a mistake on their end as their website pictured a different item than the items I received and asked how I should proceed with a return. I have not heard back from them and I doubt this situation will ever be handled to my satisfaction. I will take this as a very expensive lesson learned and donate the 4 litter boxes to a local rescue group at a total cost of $69.97. I could have purchased 10 of these litter boxes locally for the same cost.
If you think you will have a better experience with this company than I did, my guess is you will not. My advice is not to purchase any thing at all from this company."
"The order was processed and money removed from my account within 4 hours. The items were expected to be shipped next day (this was posted on the site)... 3 weeks later I receive an email stating "items delivered-please submit review"- I have not received it!?!!...... The email link back for the"review" did not work....and the "forget password"/account details link didn't work either- How do you send me an email stating item "delivered and submit a review" and the link doesn't work!??!!..
But anyway, I found a tracking number from an old email- I tracked it did show "delivered" - to a completely wrong address!! I contacted opentip via phone 2 different time- opentip stated: "we will get back to you within 1 to 2 weeks!?!!"- Really!?!! I then sent 2 diferent email to customer service, I finally received a good response!?!- The badly damaged box and items Arrived 3 days later?!?. The items were completely not usable-basically trash.
I did a followup email about the unacceptable delivery .....(I paid over $25 for shipping-it WAS NOT FREE)...Besides the long, long, long shipping times.. The merchandise was destroyed!?!! _ Another week goes by without any response from opentip!?!! I order the same item thru Amazon -the arrive as a promise from Amazon, no damage and on time!?!.
Opentip finally responds with "take pictures of the damages, original shipping boxes, item and such!?!!" -REALLY!?!? over a month after the original order - NOW you want pictures?!??? The shipping boxes have long been gone, the busted to hell products thrown out a month ago!?!! - They added, "so we can submit a claim to the carrier!?!" REALLY?!? Because of your choice (OPENTIP choice) of a crappy shipper. I have to wait again and again?!? The shipping charges of over $25 is excessive for the size and weight of the items, but also having it destroyed -Due to OPENTIPS poor packing skills and excessively late is JUST PLAIN BAD.
This was MY first and LAST ORDER from OPENTIP. The company does not understand whom the customer is and who works for whom!?!
Order Number #2906880
The customer service did follow up with emails re-requesting picture!?! Everything was trashed and i have bought the item thru Amazon!?! I am not saying this company is a scam- but they are close to it?!? I had been messing with this company long enough!?!! I just told them to "forget it'.....so funny- They responded very quickly to the "forget it request".....
Don't do business with them.
"
"I ordered a wine cabinet and did not get what I ordered, I then went to request a return and you have to inquire for one! Then I received an email from the customer support who tried to make it out like I was in the wrong for asking for a return...I will never ever purchase from them again and I will advise everyone I know against it as well! "
"I ordered 4 shoe racks, after 2 weeks I called them and they had no idea what’s going on. Finally they said it shipped - after 25 days (!) I received 1 shoe rack... then another 3 calles to get a refund for the other 3 racks. What a waist of time, don’t bother"