"I didn't order anything from this company. Please provide me with an invoice and or order #, etc. so I can research this on my end. This is very disturbing to me.
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"Placed an order for Christmas that never came. I was told they'd replace the order - they did but they charged me for both orders! Contacted them and they said I had to pay both because it was personalized items.....I only received 1 AND the 2nd was more expensive charge than the 1st one for exactly same items!!! RIP OFF!!! Gave them one more chance recently with order for my teenage daughter - should have known better....AWFUL sweater - sizes no where near what they say and shoddy quality, not to mention the stench when opened the bag!!! STAY AWAY!!!
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"The postal service scanned by item in as delivered, and it was not delivered to me. I went to the post office who was less than helpful. I emailed open sky and now it became my word against post office word-- I will not order from a company that does not stand behind the customer. Other companies refund you... if order does not arrive. Also their shipping time/ delivery time is way off... If you have a month to wait for a product.. then I guess you can order. But remember as all reviews prior to mine same thing... sometimes the post office messes up, why should the consumer be out their money??? "
"Its been over 2 months and still have not received my purchase and I cant get a refund until I get it??? "
"Placed my order on August 2. Orders are supposed to ship in 4 days. As of today, August 10, mine still hasn't shipped. Can't get a response to when it will ship, when I will receive it, or even where it is. Of course, they have my money!!! I keep being told "we are investigating your order". I told them if I didn't have a concrete resolution by Monday (either prove my order was shipped or refund my money), I will give them the worse review they have ever seen over the internet (this is review is mild) and I will have the attorneys I work with to take action."
"I never received my order. there is no number to even call to get customer service assistance. I sent several emails and have not even got a response back. Tracking states my item was delivered to a totally different state than what it was actually supposed to be shipped to. The postal carrier wasn't any assistance either. I'm very disappointed. Horrible horrible horrible!!!!!!!!!"
"I purchased a pendant that never came. Took forever to get customer service to do something about but they finally refunded me. Then out of the blue - with no reply from the seller, I get it. So I email customer service to tell them and to get charged. And again. Finally got a fairly rude response that said I did get the pendant and they were charging me for it.Duh, that's what I was telling you. It was just a really stressful experience to get a piece of junk jewelry. And now about 10 months later - I'm being asked to write a review?! Obviously, this company is not managed well. This was my first, last and only purchase to be made on Open Sky."
"Would love to review Opensky, however I can't really give a good review until I actually receive my items! My order was placed on 8/1/2018 and when I check tracking information it still says it's in CHINA!!!! Wish they would have told me prior to making my purchase where the item was shipping from - and when I contact customer service they keep repeating the same thing (they give me my tracking # and tell me that they are sorry for any inconvenience). The tracking number doesn't do anything for me except tell me that my item is in CHINA! They should've never charged my card until they knew the package was in the States!"
"My order was canceled without my knowledge after the payment was processed. It was in stock when I ordered it but when I checked back a few days later it was canceled. The next day I received a notice saying it was canceled but was never told why. Would not recommend. "
"i was asked to rate a this company is not managed very well--purchase and i havent had one in two years??!!!!"
"Ordered a watch they charged for two wouldn't answer emails so I've got two watches that are crap don't buy anything from them "
"I have never bought anything. You sent this to try to get me to buy? Ask that did was give me a chance to see how BAD you are with these horrible reviews. Gives me NO interest in ever trying it. "
"I ordered earrings and a different pair were delivered. Had to send back, then reorder only to receive the same INCORRECT earrings. Back to the post office a second time. Open Sky is off my list of online shopping sites!"
"It is so difficult to have an item credited if it is not as specified in the ad. You keep sending e-mails and the return e-mails are definitely not written by someone who speaks English, even as a second language, so you try to muddle through what they are saying. It would be nice if there was a phone number that you could use to contact the company and get things taken care of in a timely manner. I need to shop USA products more and will do so in the future, even if they cost a bit more. Keep the money in the USA!!!"
"I ordered several pairs of earrings from "OPEN SKY ". The order was mostly wrong. They would send mismatched colors and even sent the wrong item TWICE after I returned them and told them they sent the wrong item....Too many other repatriable places other than this company to order from....NEVER AGAIN !!!! "