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1/5

2006-06-05

"I purchased a canon sd630 from oneclickdigital on sunday and thought of it as any other bargain store. I got a confirmation email that asked me to verify my order by phone (shady?). I waited until monday for it to open and got a guy on the other line that asked for my name and order number. I gave him the information and he said the order has been canceled. I called back and said that I ordered a product and want it or I would call the police and then he kindly asked me to "go f*** myself". I strongly discourage anyone from buying from them. They do not let you edit your credit card information. I do not know what they are doing over there. Their building is some old shanty. BUYER BEWARE!"

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Delivering products damage free
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Verified
1/5

2006-05-22

"I was trying to buy a Canon SD600 and came across a great price. I placed the order at this store and then got an email saying that I had to call to confirm the purchase otherwise they would cancell. I called in and the guys was nice and asked me to confirm the address and that he was ready to ship. After confirming the address he started to offer me accesories that I did not want. He asked about purchasing battery, emmory card, etc. I politely said no. He then asked me If I wanted to buy the software and this is when I asked him what contents cam in the package and if it was a standard retail box. he replied saying just the camera was on. I have never been asked about purchaing the software in a camera package. I told them I was going to think about it and he said he was going to cancell the order. I asked why and he said it was now out of stock. I ended up cancelling the order and purchased my camera somewhere else"

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Verified
1/5

2006-05-18

"I waited 10 days for my camera. OK, from the top...
When ordering the guy was really nice until I told him I just wanted the camera and not the optional $100 "mega" battery. He then bacame very shop and hung up on me. No big deal, I got a nice camera for a good price.
I waited 10 days with no email response or order status change on their website. I called them and asked if I could get an update on their order. Once again, same guy. He was very nice until he looked up my order. He was then very short and claimed the camera was on backorder and asked if I would like to cancel my order or wait "three weeks". I said that I was told the camera was in stock ans would ship the same day when I order(which was what I was told - yeah freakin right). He cut me short and said he didn;t want to hear me story. I began to protest and argue that if the camera was in stock when I ordered, it should already be on its way. He then hung up on me! I called back again the get an explanation and was then again hung up on. Please don't order from this place. I have never been treated this way as a customer before and will never shop here again, nor will any of me friends who all must have the latest gagets. Their loss. I can't imagine a place like that can survive!
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-05-09

"I wish I had read the reviews of this company before trying to order a TV from them. I placed the order over the Internet and received an e-mail to call them to confirm. I did so the next day and received a hard sell about buying an expensive extended warranty, which I resisted. There was no mention that the TV I ordered was not in stock; their web site said it was. A week later when I had not heard a thing from them I called back. They said the TV is out of stock and will not be in for 3 months! I canceled the order. The personnel I talked to on the phone went from pushy to rude, never friendly. I'm sure they knew the TV was out of stock when I called the first time because the salesman offered to "upgrade" me to the latest model (which actually retails for $300 less than the TV I ordered) if I bought the warranty. I believe they advertise low prices to suck you in and make up for it with the overpriced warranty. If you don't bite, the product you ordered is suddenly "out of stock." BUYER BEWARE - avoid these guys like the plague."

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Verified
1/5

2006-05-08

"This company is a fraud. Do not give them your credit card number. They will tell u they dont have ur product and then use ur credit card."

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1/5

2006-05-04

"I ordered a Canon SD550 from this company. They send an email to call them for confirmation then try to sell you accessories. When I told them I was not interested, they cancelled my order. Just like that! No wonder their price is so low. They bank on pressuring you into other items. Would NEVER do business with them again!!"

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Verified
1/5

2006-05-04

"I ordered a television from this seller. Same day, I received an email telling me that I needed to call to confirm the order, but no phone number was provided. I looked up the number, called, and was told that I would have to call back in an hour. I looked up the number again and called again. There seemed to have been no purposed to the call other than to find out why I was not purchasing the extended warranty. Today, having heard nothing further for more than a week, I looked up the order on the web page and saw no activity. I called again and was told that the order had been "canceled," because the product was sold out. I asked when I was to be notified of the cancellation and the fellow cut me off and hung up. I would not order from this company again."

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Is easy to do business with
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Ease of ordering online
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Verified
1/5

2006-04-28

"On 4/24/06 I ordered Panasonic Lumix FZ30k camera from oneclickdigital; called "customer service: on 4/28 to see status, was told camera is out of stock and order is cancelled, then the guy hung up on me before I could even respond to that! I called back and just hit "0" and was told (by a guy named Ricky) they were out of stock and the camera would come in two weeks. I then called the "sales" department and was told they had the camera in stock. But the guy said their Mack 3-year warranty (which I was previously quoted $99) was $129; he kept hustling me for the $179 5-year warranty. I said I would try another store. But I decided to call oneclickdigital again and asked for customer service. When I asked why my order was cancelled, the guy (named Sam) put me on hold and never came back.
This company is a racket. I think there are two guys working there, Sam and Ricky, and they were not eager to give me their names when I asked (after the experience of that first guy hanging up on me), so they probably made up their names. DON'T ORDER FROM THIS COMPANY!!
The Mack warranty is available at other stores at a much lower cost than oneclickdigital!
"

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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Verified
1/5

2006-04-25

"DO NOT BUY FROM ONECLICKDIGITAL.COM!!
Low price to get people but they don't want to sell the item if you don't buy other stuff ie extended warranty, camera battery, sd card.
I had to cancel my order, rude and got hung up on.
Too much hassel to just save few buck and I am not even sure if the order's been canceles.
Avoid this merchant!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Overall web site
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Verified
1/5

2006-04-21

"This company is not one I recommend. I placed an order for a digital camera and thought all was well as I received an order confirmation immediately. Status of the order showed "Pending" so I called and spoke to a "no name" person who answered with "Hello". After he confirmed my address he tried to sell me lots of add-ons which I refused. I then checked the status line and found that it said "none". I called back and got a long winded recording saying they were closed and would reopen in two days. No messages would be taken. They are a fraud. I have cancelled my order via e-mail as no one answers their phones."

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Verified
1/5

2006-04-16

"Placed an order for Canon A620 and called them to comfirm it.

To my surprise, I was told the order has been cancelled. When I asked for the reason, customer representative told me - because my name is so and so, it is cancelled. To hell with such a store - I don't recommend them to anybody at all.

Don't fall in their trap - I have no idea what they hell they do.

Beware of oneclickdigital.
"

Detailed Review Benchmark + -
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Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-04-14

"OneClickDigital ... beware who you hire. I am totally turned off by your company. No matter how much cheaper your product it, I will not and will not recommend any one to go to your site.

The sales person is rude. Called me up to verify my account and tried to find out personal information like where I was from etc. When I gave him a cold shoulder, he turned angry and told me the product I ordered is not in stock and hung up on me. I called back the toll free number and it turned out that he picked up the phone again. When I identified my name, he said " I already told you that your product is not available and your order has been cancelled. Don't call back again." How can you do business with such sales people on the phone?!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
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N/A
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Bry
Verified
1/5

2006-04-07

"I purchased a Casio digital camera from this company on Sunday. Monday morning at 9:06 I recieved a call from the company and was told the battery that came with the camera would only last 25 minutes. The person tried to sell me a longer lasting battery. I told him I wasn't interested. He then said "would you like the five year or one year warranty, the camera doesn't come with a warranty". Again I told him I wasn't interested. At 9:09 I received the following e-mail:
Thank you for placing your order with www.oneclickdigital.com.

We try our best to fulfill your order as we appreciate your business, and your business makes our business successful.
We feel it is in your best interest that we cancel your order, so that you have ample time to source the product from
another supplier. We do not benefit from turning your business away and apologize for any inconvenience. Unfortunately,
we do not accept backorders because the manufacturers provide us with unreliable ETA's (estimated time of arrival) for
their products. We would not be providing the best service to our customers by holding an order and not knowing when it
will be available to ship.

We have attempted to source the item from all our suppliers across the country, but we were unsuccessful. On occasions,
we receive more orders than we have products before our website is updated. Also if you ordered over the weekend,
there is no one to physically research the order until the following working day. Please note that we are closed
on Saturday and Sunday.

We have not charged your credit card.

Our Deepest Apologies,
"

Detailed Review Benchmark + -
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Is consumer focused
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall technical support
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Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
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Customer service resolving problems
Customer service being knowledgeable
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1/5

2006-04-05

"Do not buy anything from this store. I wish I had read the reviews before I did. They were rude on the phone hanging up on me a couple of times when calling them for information on order. They were very short on the phone with me and not sure if they would cancel the order when I requested to do so. I tried canceling the order and canceled my credit card to prevent the charge from going through. Very untrustworthy!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-03-29

"The absolute worst online purchase of my life. They called and tried to hard-sell high priced accessories after I placed my order. They didn't ship the accessories I purchased... THE CAMERA WAS NOT PACKAGED FOR US MARKET - NOTHING WAS WRITTEN IN ENGLISH - NO WARRANTY - NO OWNERS MANUAL - I returned the whole order by their instruction and have never received a credit. They told me today that they will not refund my money. DO NOT BUY FROM THIS COMPANY - I HAVE REPORTED THEM TO THE BETTER BUSINESS BUREAU - I HAVE FILLED OUT FORMS FOR THE POSTAL INSPECTION SERVICE FOR MAIL FRAUD - AND IT LOOKS LIKE I'M GOING TO HAVE TO FILE SUIT TO GET MY REFUND..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site