"Caroline at OMB Is a great customer service representative! Upon checking status of an order, she found a part that was special order, on my order, a fuel filter, that my order was waiting for. I asked her to cancel the fuel filter, and that the other parts were higher priority. She cancelled and refunded the fuel filter without delay, and started working getting the rest of the order shipped. She even expedited the shipment, via Fedex 2-day, at no extra charge. Thank you, Caroline, for being an awesome person and great representative of OMB!"
"Trusted seller with top brands and customer service. Definitely recommend using them for all your parts needs. You won't be disappointed."
"OMB warehouse has a huge selection, & they ship pretty fast, great customer service!!!! I recommend them for all you minibike & go kart needs & more "
"Good service "
"I ordered and axle on June 30th, PAID EXTRA for expedited shipping via UPS 2 day air. Should have had it by July 3rd.... I emailed them on July 6th asking for refund of the EXTRA I paid for shipping, and have gotten NO RESPONSE. Received it today July 7th! When I got the package it was horrible. It looked like it was thrown off the truck multiple times. Didn't even need to remove anything to get open and inspect axle. Slid right out, and of course it was damaged!
Unless they have something you can't get anywhere else... purchase from another supplier!
They did expedite a replacement axle had it in 4 days!
Thank you for making it correct. "
"all my orders have came correct and in a timely manner will definitely buy from them again "
"Quick shipping. Had everything needed (minus several washiners) to bring the ct200uex from zero to HERO!"
"I ordered a kit then followed by a few additional parts. The parts took forever to get to be but little did I know that FedEx damaged/lost the package and delayed the order. Excited to finally get my long awaited package I would upset to find 2 Axle shafts missing. I immediately filed a claim with OMB and with in hours they followed up with an email and then sent the items that same day. Fantastic efficiency and customer service. I will recommend them and continue to do business with them in the future. "
"RUDE WORKERS AND CUSTOMER SERVICE. I wouldn’t recommend using you guys or recommend myself to every use you guys again. Just based off the rude lady that answers the phones for you guys. "
"very pleased with product and delivery. Excellent customer service."
"I have not received my order"
"My experience with OMB has been far better than with ANY other mini bike or karts part store. Best prices and service around! Thanks guys! "
"Ordered product mid-morning; 5 hours later it was shipped. These folks know what customer service is."
"Paid For second option shipping method US Postal Service $78.23. Was shipped FedEx for $52.06. And was told Shipping estimates are quotes only and I was short four dollars for US Postal Service. It actually amounted to $85. Is what I was told over the phone. So Instead they end up shipping FedEx for $52.06 instead leaving a difference of $26.17. Which is what they ripped me off. Terrible scam company. Would not recommend it to anybody unless you’re desperate"
"I have used ombwarehouse.com since my first mini bike and always will because they are the absolute best in the business. They are always prompt in response to questions and issues. The customer service is in a league of their own. The products are great and shipped on time, usually they arrive before I expect them to! If you have had a bad experience its because you have the wrong team supporting your efforts. If you want to win with confidence you will make the right choice by reaching out to ombwarehouse.com for all your mini bike needs. I did and I couldn't be more satisfied! "