"While the product price was okay for a pound of black pepper corns, the cheapest shipping they offer is 3-day FED-X at $6.99. That brought the total cost of 1lb of pepper to $19. l am in really no hurry to use 1 lb of pepper. "
"I made my order a month early to have it delivered on March first. I even called to check on it a week early. Still they just now on March 1 starting to process? Now it will be delivered on March 5th Wow there went my surprise on his birthday . Not going to order from you again!!!!!!!!!!!!!!! Ridiculous "
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Shekinah Love
Shekinah Love
2 reviews
1 star: Bad
4 minutes ago
Raw foodists beware
I ordered 12 lbs of dates to make a raw vegan cake. The website didn't list them as steamed or pasteurized so I figured they were raw which is what I wanted. Just err on the side of caution I called the company before the product shipped to confirm... They didn't have an answer..,. Or so they claimed. They didn't get back to me at all via phone or email. I had to reach out via Facebook and still no answer. Finally I called again and was told they need more time to hear from the vendor. They said they would reply by evening but never did so I called again the next day. The phone rep said they were steamed after all and that they would requisition the order from FedEx to be shipped back but refused to refund me until they got the product back even though I never had it in my possession and it's their fault for taking so many days to give me an answer that I had to pull out of them. I called FedEx and it turns out they never contacted them to send back the package so I had to request FedEx to do it. Today I get a message from nuts.com via Facebook who said they ether didn't have that info or that it was proprietary and they don't comment the info on whether their products are steamed or not. Basically they were too lazy, liars, and didn't want to give me the info because they're a shady unethical company that isn't transparent about their product.... because that would probably result in people like me not buying their product. This way they can trick raw foodists (who mainly get calories from nuts and dates and order them by the case regularly) who might not think to look deeper into this and would assume their products are raw. Nuts.com even has a section on raw foodism and why people do it making me think they actually might care. They don't. They're out to make a buck and they don't care at all about their customers needs. Their whole silly jingle and claims that they provide good customer service are just a smoke screen for the truth.. That they don't care at all. Don't do business with this company. The will steal your money and give you sub par products and purposely lie about it."
"I ordered a 5lb bag of mixed nuts from nuts.com. First time I've bought from them and will be the last. I received them today and will say the shipping was fast and on time, their website and online ordering was simple and easy but to my surprise, the product is, well really BAD. I was completely shocked as too how bad. A simple random sampling by grabbing a handful from the bag and they were all very stale. The worst was the first nut I tried; it was a hazelnut that looked ok but completely rancid, I thought it was probably going to make me sick, so I spit it out. I tried a few more hoping to at least get something edible. Nope; I'm contacting them tomorrow for a refund and these nuts are so bad that I will never order from nuts.com again.
"
"I ordered Paper Shell pecans which were from this season and fresh. The raw Georgia pecans were last seasons and were old, dark, shriveled and not good. I called and was told to call back in 2 weeks because this season's nuts were not in yet. I called back and was told the fresh nuts were in but they were still shipping out last season's nuts. I was disappointed and couldn't believe they were still sending old product. I asked for a refund. Will not use Nuts.com again"
"They have pretty despicable treatment of our service members and others serving overseas. They provide free shipping to the US but for APO/DPO address (same cost as shipping to the US hub - Chicago/Baltimore/NY/etc...) they charge excessive prices for no reason. When asked about this practice they can provide no explanation of the service fee. Extremely disappointing."
"Nuts.com doesn’t pack your items very well. Expect your items to arrive damaged 99% of the time! "
"I paid in full for a $60 order. Got a confusing email about shipping. They said it shipped. Fed ex
Said they delivered it. I was home all day and received nothing. Can’t contact fedex and nuts
Won’t respond back. "
"The product arrived quickly and was of the highest quality! I will be ordering again. "
"I made the mistake of looking up candy fruit slices and coming across nuts.com I ordered their mixed bag of fruit and what I got was a swampy hot wet bag of mostly watermelon slices. Mixed my foot! I complained and they said they'd fix it...as they claim to have a 100% satisfaction guarantee. I requested another mixed bag and even stated using the English language what flavors I preferred and specifically wrote "and if you cannot do that I'd like 100% raspberry please!" What did they send me? Another hot sweaty wet bag of mostly watermelon!!!!!
So if you want quality, go elsewhere. They charge you for this tiny 'ice pack' that melts before it even leaves their facility...yeah...you read that right...they charge you for it. I've ordered tropical fish before for the same price and they come in a foam cooler...but these geniuses use a silver bubble wrap mailer bag and toss in this cheap tiny ice pack that turned back to liquid probably within 45 minutes of their packaging my order. Slip shot operation and laziness. But hey they do spend the money on a cheesy custom bag with their grandpas poetry or something on it. He's probably rolling in his grave if he knew the low quality customer service they provide. There are plenty of candy shops on-line, do not make the mistake I made in choosing http://www.nuts.com they are a sorry outfit...literally they will just tell you 'sorry'."
"I ordered 3 fruit slices, lemon, lime and watermelon for a 4th of July party.
They turned out to be very pretty and decorative BUT did not have citrus taste, just a dull, weird taste.
I was so disappointed as it was my first order and I was excited to have something special for the party.
I paid extra for the cooler package and they did arrive in fair shape.
However, it was too costly for the poor quality.
Sorry, I am not crazy about Nuts.com."
"The fudge had a chemical after taste. The Chex mix tasted just like the check mix on the store isle.
Nothing wrong with the peanuts in the shell, but why order them as they are not different than the local ones.
Web site is full of glowing reviews that hide the fact that there is not reason to order from Nuts.com."
"I was looking for healthy authentic organic nuts and ordered multiple nuts by looking overall reviews of Nuts.com. Just received around 8 packs of different nuts and its really heart breaking to see the quality of every single item, Roasted Cashews, green peas, Raisins, Salted peanuts, Hazelnuts etc. Bad smell with Salted Peanuts and Cashew nuts. Seems very old stock and definitely not organic stuff.
This stuff is not for people who care about their health and eat good stuff. I wish I could research more and found these reviews before placing the order.... "
"Just thought I would tell you I wasn't that impressed with your Honey Roasted Cashews. They just taste like sugar coated cashews. Planter's Honey Roasted Cashews are much better and way less expensive. That is last time I order any of your overpriced nuts!"
"Nuts.com has obviously changed suppliers.
The quality of coffee suffered. Folger’s has a better taste - I’m really disappointed to say but it is fact - my last two orders were horrible...."