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1/5

2002-07-23

"Product is a good value but customer service is horrible. I was lied to 4 times, ignored on 6 occasions, and dumped from their phone system 3 times. They refused to honor the 1 year on site repair that I purchased!"

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5/5

2002-07-06

"wow,what a system, I started with the mega-amd-2(best buy) and customized from there, and wow I am in seriously impressed. you just would not belive what i got for 1484$. AMD2200, 512 ddr 2700. Twin 40 gig hard drives in raid 0.
19 inch hitachi cm721f(nice monitor). wireless freedom keyboard w optical wireless mouse, ATI Radeon AIW8500DV. Asus A7v333 with all options. ALL i can say is WOW!There is more Too But if I go too far I'll sound like an Ad. Thanks Again NuTrend.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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5/5

2002-07-04

"I had a great experience with Nutrend. My PC was packaged well, and i received it within the timeframe specified. they allowed me to make an exception to the video card option on one of their configured systems. However, the PC was shipped with the wrong card, but they sent me a new one free of charge. everything is now fine and i never doubted that it would be."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
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5/5

2002-07-02

"Good price, fast service. Although the product wasn't packaged very well. "

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5/5

2002-06-30

"I ordered an Athlon XP 2000+ gaming rig from these guys. Everything arrived on time, and I'm very happy with the purchase. They give you good documentation for all of the individual components of your system -- motherboard, video card, sound card, etc. All documentation and software is held together in a big 3-ring binder, which is very convenient. I like this company a lot."

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5/5

2002-06-25

"I ordered an AMD computer from them and had it in my hands in two weeks. Everything was set up perfectly to the last detail. A real pleasure to do business with. I have only had my new computer for a week, but so far it has been flawless. Kudos to Nutrend. Highest rating!!"

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5/5

2002-06-17

"my experience was with nutrend was the best"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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Overall web site
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5/5

2002-06-10

" "

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5/5

2002-06-10

"Amount of trouble am having making this evaluation form work says something about my computer skills! Learned about NuTrend from a newstand computer magazine, which for months has listed one of their products in the top buys category. Compared specs/price with what is at local outlets of national chains. Not even close. For me this is a huge purchase, certainly an on-line record. Customer line guy was super. Helped me configure what i wanted, than was supportive in reconfiguring that to lower the final price. Item came faster than promised. The computer is a gem - very easy set up instructions, good documentation, and astonishing features for the money. Would contact these people first in the future. My exuberance has already rubbed off on a friend who has contacted NuTrend for a computer. Is a delight to deal with a company that is first rate in all the phases I see - sales, informing me of what is happening as the order is processed, design, and price. To add to all this, just got a message that something else is en route to me....some sort of present for being a customer. Am earnestly hoping I do not wake up!

Ghibli6
"

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Web site being easy to use
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5/5

2002-06-08

"AMD Mega unit arrived as ordered, complete, on time,well packed, funtioned perfectly . Nice folks to do business with.
Had ( have ) a Dell , but have a better package with nutrend for similar $$
"

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5/5

2002-06-04

"Excellent experience! Ordered an AMD retail boxed CPU w/heatsink and fan. On-line ordering experience was easy and straight-forward. Price was competitive and shipping as FREE! Order was shipped promptly and received in three business days(4 days total from order to receipt!)! I definitely would do business with them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-28

"I have ordered several times from Nutrend and have always got fast service. I ordered an item from NewEgg at roughly the same time as this order. Nutrend has already sent my tracking number via e-mail and the item is on its way, NewEgg has yet to send me a tracking number, looks like from now on it will be Nutrend for me."

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Is committed to quality products and services
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Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-27

"**Update. ordered again. sent defective mobo. replaced without any problem. new one works great. Excellent service.. Highly recommended!!

Excellent experience! Lowest Prices. Great Delivery! All items worked. PC running great! Thanks! Recommended!
"

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5/5

2002-05-01

"lowest price on retail intel cpu. fast shipping, proper packing for shipment. first time buyer. i will return again."

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5/5

2002-04-28

"I recently purchased a desktop system from Nutrend and had a very positive experience. The prices were the lowest I found and the turnaround time was not bad (~ 2 weeks). Everything worked right out of the box. They even included some nice extras: all needed cables, documentation and a binder to keep everything organized. One hint to anyone interested in purchasing a system is to configure to your desired machine from several of their prepackaged offerings. They do not all end up at the same price. I found I got a better price when starting with their most expensive package and configuring down rather than vice versa. The difference is small but every little bit helps. I can't speak to their customer service except to say that in my one phone call to them about a problem with partitioning a hard drive the person took the time to listen to my problem and offer some ideas though ultimately I had to solve my own problem. All in all I've been very pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
N/A
Making decisions on their own
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Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service making decisions on their own
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Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site