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5/5

2002-09-17

"They didn't have everything I wanted, but they did have the motherboard and processor (Asus A7V333, AMD Athlon XP 2100+) at decent prices. The free fed-ex saver shipping was real nice! I recieved the goods in a timely fashion, and everything works.

They also did a better job with the digital photographs of their merchandise on their website than most other vendors I've done business with.

I would definitely do business here again.

- MoonSword
"

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5/5

2002-09-15

"Components available in Nutrend's system packages were almost exactly what I was looking for and the prices were better than many other companies.

Top-rated Asus AV7333 RAID motherboard, XP 1800+ processor, 256 MB Samsung PC2700 RAM (order more separately and install it yourself - much cheaper), Leadtek GF4 Ti4200 video, Maxtor 80 GB ATA133 hard drive, Toshiba 16x DVD, LiteOn 40x12x48 CD-RW, LAN card, floppy, keyboard, mouse, and Enermax case with 330-watt PS, all for less than $950. Free shipping too. I would have liked an option for a larger power supply, though.

You can check your system's progress in real time on their Web site, and they built mine, tested/burned it in, and shipped a total of 5 working days after I ordered.

It arrived well packaged, in good shape and worked great right out of the box. Screams, in fact, with not one single problem so far.

BTW, Nutrend and ABS Computer Technologies are apparently the same company; either that or they just happen to have adjacent facilities and offer almost the same systems and pricing.
"

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2/5

2002-09-14

"These guys have a very easy to use webpage, and great prices. They aren't the fastest to initially ship your order, but it arrived packaged well in good condition.

Unfortunately I had a DOA cpu. They require that you promptly notify them of the issue within 7 days. That would be acceptable if it hadnt then taken them three weeks to get my replacement cpu back to me. They dont advance replace cpus, and they took much too long to both approve my rma and to send my replacement part. To their credit, I did receive a working cpu, but it was nearly one month from the date, that I received all working parts. I would order from them again in the future, but not if my order was time sensitive.
"

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4/5

2002-09-12

"After browing pricewatch.com I ended up at nutrend. They offer a very competitive price on everything. The website was easy to use, everything was great. Only downfall was shipping, but that could have been fedex fault. Overall great place to buy."

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4/5

2002-09-12

"Great price, good shipping, but package was sent out in 4 business days rather than 1-2. I would probably purchase from them again."

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1/5

2002-09-09

"Heres a warning to any person considering buying parts from Nutrend.com. I recently spent $1400 in parts on their site only to receive a defective piece of memory. Regardless of the OS being installed, this system returns a myriad of corrupted file errors. After swapping all parts out except Motherboard and Memory I still had the errors. I stuck another piece of memory in the system, and poof, all problems gone. All speed ratings have been double checked.

Now after explaning the situation twice to Maribel, supervisor of customerCARE, Nutrend insisted on charging a 15% restocking fee for the DIMM. How much does it cost to restock a DIMM, I can't image this is a large investment in man hours. The DIMM restocking cost me $23.25, PLUS the shipping for a replacement. So in theory, nutrend.com could ship atleast one defective part in all shipments, and collect atleast 15% of the part as a profit. Morever, they could in fact send the SAME defective part over and over again, and make a significant profit. Nice business plan guys.

I would advice all parts purchasers to look past Nutrend.com, as they are out to make a buck, regardless of the customer satisfaction. This will eventually lead to a bad reputation, that will hopefully put them out of business.

Sincerely,
QualityControl
"

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3/5

2002-09-09

"Ordered a Geforce 4 card from them on 8/30. 5 days later, it still had not shipped, so I called, I was told they'd check into it and call me right back. They never did, so I called back late that day, I was told it would ship that day. It didn't. So I called back the next day (9/5), and was a little less patient with them this time, and they promised to ship it that day, and upgraded the shipping to overnight air.

A frustrating experience, as the phone rep never seemed all that interested in the problem. Though, certainly to their credit, they did agree to overnight my delivery due to their delay. A mixed bag overall. Very good prices, but their customer service could be a bit better. I do think I would shop with them again though, if nothing else to give them another try.
"

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2/5

2002-09-06

"I ordered my ti4200 from Nutrend on 8/29 and they charged my credit card on 8/30. However, my order was "Still processing", according to their website. After an entire week and no card, I decided to call up Nutrend and see what's going on. Turns out, because my billing and shipping addresses are different and because my shipping address isn't on file with the CC company (I've actually never had a problem with any other company not shipping to an address not on file), they decided not to ship and failed to ever mention this fact to me. Yet, they still managed to charge my card and when I asked them about this, they said it's their policy to charge first and then look up the verification...

So for anyone who's shipping to a different address than their billing address, make sure your address is on file with the CC and keep a close eye on your Nutrend order...
"

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N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-24

"I purchased an Athlon XP 1900 processor, retail in box. The price was extremely competitive; I found it through PriceWatch. I received it in a timely manner, and appreciated the informative e-mails that I received. Their website was easy to navigate and the purchase process was not a problem. The CPU works great! No problems whatsoever."

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Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-08-23

"Ordered a Athlon XP 2000+ OEM cpu from nutrend on Aug. 19. I was surprised as hell to see it arrive from California to Virginia on the 22nd. Had one of the lowest prices out there and some of the best business practices. Other companies should use Nutrend as an example."

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5/5

2002-08-23

"Nutrend is great to work with. They replace defective products for free. Their pricing is great!
Only complaint is the hold time to speak with someone in Tech Support.
"

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5/5

2002-08-21

"Can't say enough great things about this company. I put in my order for a motherboard, a processor, a floppy drive, and some arctic silver 3 on August 18th, and received it today, August 21st. Not only that, but the prices were better than anyone else I looked at. Super company."

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5/5

2002-07-30

"I came across this site while researching video card prices on Pricewatch.com. At the time I was also looking to build a system for my brother, but didn't want to order a full barebones system as I already had a hard drive, CDROM, and memory to give him. Nutrend had decent reviews here, so I thought I'd give them a try.

Nutrend's "Build Your Own PC" feature was just what I was looking for. They had just the motherboard I was looking for, the ECS K7S5A, and their prices on AMD Athlon XP processors were cheap. Since I was saving so much I spent a couple extra bucks on the case and floppy and got him a black rig. For less than $500 my brother has become the envy of his LAN parties.

Best of all, I placed the order on Monday, July 22nd. It was shipped, FedEx, the next day, and arrived at my home in Colorado on Thursday, July 25th. I had told my brother it would arrive on Monday (I'm used to receiving packages UPS 5 day) and he was happy we got it early and he had it over the weekend.

I will definitely be ordering from Nutrend again in the future.
"

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-07-28

"I ordered a Mega-AMD-2(Best Buy)on July 2 and received it on July 11, 2002. I can't say enough good about my experiences with NuTrend. They helped me with the options to order and even gave me an upgrade on the processor. The computer arrived, exactly as ordered, in fine shape----I was impressed with the way it was packed. Their instructions for setting the computer were clear and easy to follow. When I had a question on a setting to use I found their tech support very helpful and easy to deal with.
I'm extremely pleased with my purchase and would not hesitate to recommend them to anyone.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-07-27

"Ordered a CPU, RAM, and hard disk because of their good rating here, low price, & free shipping offer. All parts were shipped loose in a box full of styrofoam peanuts: okay for the CPU & RAM but maybe not the best for the hard drive. But it all works and I will shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site