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Verified
5/5

2003-09-26

"I needed a hard drive for Sony Vaio laptop, and after an hour on the Sony site looking for documentation and specs (there isn't a whole lot there) I went to Pricewatch (of course). There were no Sony laptop hard drives even on the list, and Sony indicated that the drives were integral to the motherboard. I took a big breath and called Notebook Parts. I had a little trouble understanding the nice woman, but she was sure that they had a drive for the Vaio for $90 including shippng. The drive came (no invoice or packing slip) in about 3 days. I held that breath until I actually installed the drive and got the Windows XP activation done. I'll let the breath out when my credit card bill comes for $90. Good information, good drive (a Compaq pull), good service. Another good web purchase, sort of like winning at Russian Roulette."

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5/5

2003-08-13

"I was a little leary about buying from this company, considering how few ratings there were. In the end I gritted my teeth, gave them a try, and am happy to report the experience went off without a hitch. They carried what I needed, offered it cheaper than anywhere else I could find, shipped it quickly and packaged it well, and corresponded well via email. They still don't seem to include an invoice in the package, but I would do business with them again.

Follow up: I just noticed how high this company's shipping rates are. I paid $10 for ground shipping on a power supply.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
N/A
Is easy to do business with
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-22

"I needed a power supply for a KDS 6000 series. This is the only place that seemed to have it. I needed it the next day, and decided to give them a try.

I placed the order online, and got a error message when I clicked on order. I called them up, got someone right aways, and they told me the order was placed. They couldnt give shipping price, just power supply + shipping.

I recieved it the next morning, well packaged, and it worked good. My only compaint is that there was no printed invoice. And if I want to find out how much I was charged for shipping i'll just have to wait till next month will my cc bill comes.

Besides that, it seemed like a good place to buy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability