"Staff is polite and knowledgeable and prices are usually the best for real Toyota parts. Pickup service is quick when purchases are made online ahead of time. It's worth the drive from Pasadena for the better price and service.
"

"Waited until the last minute to get my 2002 Highlander with about a billion miles on it smogged. Of course it failed, of course it needed a Catalytic Converter. Shopped around and found the best price at Toyota of N Hollywood. Ordered it on Monday, it arrived in Northern California on Wednesday! Smog passed and I can still wait until after my Credit Card closes to pay the DMV their ahem, tribute...Thanks and on to a billion more miles!"

"I ordered part online : never heard back from parts dept "

"Ordered 5W20 oil on line, and it was accepted. When I called the parts Department for follow-up, I was told they could not serve my order. But still they collected my payment. It took a week before I got my payment back."

"Parts Department clerks need to be trained on how to handle customers. I made a call to inquire about parts that I needed. If you are not a shop or a dealer, you either have to come in to prepaid for the parts or order online. So I ordered the parts online, two days passed and no email confirmation if the parts had arrived. I called the parts department and ask about the parts that I had ordered and without any further information the clerk assumed that I just had ordered the parts that day and went on to explained that it takes up to two business days to get the parts. To which I replied that it had been two days since I put the order. The clerk proceded to verify if my parts where delivered and in fact they were. In general the crew that deals with service and parts need to have some good training. A simple oil change takes 3.5 hours according to a service rep without appointment. That is the reason I don't go to Toyota for service, bad service, bad attitudes of the employees. "

"First guy I spoke to was great, friendly and helpful. Second guy was very disinterested in spending any time on the phone to work with me. So you’ve got a mixed bag, some staff is great, some seems like they don’t really want to be there any longer. "

"I made an order for a battery on-line but received no update."

"very fast delivery will buy again from NH Toyota."

"With the packages stolen these days, it is important for sellers to provide shipping tracking # so that customers can anticipate when to receive and look out for the packages to prevent it from being stolen at front doors or porches. I never received an email of shipping tracking or information when I should expect to receive my purchases. I chat with Toyota of North Hollywood who advised me that someone from the company will contact me by email to provide the tracking #. I did not receive any email. I'm glad I was able to receive the package of items I purchased. If it is stolen, it is very stressful to make reports which the risk can be reduced by just providing a tracking #. "

"We’ve been taking very well by Toyota of North Hollywood. Specially to our agent Bianca she’s very nice and helpful without her we’re not goNna get our car a better deal. "

"Quick service , low price "

"The desk person is very courteous directing me where to go."

"I have no idea when my parts are going to get here and would love more tracking info "

"Will definitely be buying from here many times over "

"The staff members at the parts department were very professional and picking up my parts was a smooth
process."