ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.18/5
Chance of future purchase:
4.42/5
Shipping & packaging:
3.24/5
Customer service:
4.31/5
Return/Replacement policy:
2.69/5
Featured Review


Verified
5/5

2024-01-04

Amazing!!

"Great chair's! Easy to assemble & beautiful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-01-03

No free shipping!

"Most other stores give me free shipping on orders $99 and up or just by making an account. Not the case with northern tool. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-01-03

FANTASTIC

"Awesome site. I found what I was looking for."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-01-01

"Quick and efficient. The promotion price was accepted without any problem."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-12-27

I ordered a heater

"I ordered a heater , when I get it I'll be able to tell you all how great of a experience I had ,but ordering it was somewhat of a breeze"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2023-12-29

Made it tough to change my new add

"Took me 20 minutes to do a 5 minute order. I almost gave up. Maybe part of it was my fault but I’ve ordered plenty from Northern and never had this issue.
I guess that’s why I kept trying
"


Verified
2/5

2023-12-27

"promo codes showed available on site but would not take when checking out. Sale price of available item showed in cart and when trying to get the promo codes to work the item stopped showing on sale and showed unavailable for shipping. took 15 minutes to just check out due to problems and didn't get one of the main items I was looking for. "


Verified
1/5

2023-12-27

Dingbat

"Too much ding bat pecking answering stupid questions."


Verified
4/5

2023-12-27

I bought an electric pruner by Stihl and received a hydraulic 2 stage pump.

"The original delivery was a 9.9 pound hydraulic pump in a box with no packing material, and three large holes in the box caused by the pump moving around inside the box. I have pictures if you would like them. I called regarding the wrong part being delivered and the state of the package. When they asked about what the packaging slip said was delivered I told them there was no packing slip in the box no packaging material at all.

The person I talked to sent a replacement for the pruner and told me to package the pump in the box and told me to write the number on the box and write FedEx on the box. I received the replacement part in quick order. Two days later FedEx had not picked up the pump and later that day I received another electric pruner and refused receipt. I then called back to Northern Tool, and explained the situation and they put in an order ticket to FedEx to send the extra unit back and also one to return the Pump. I did not return the pump as received but put multiple layers of heavy paper and plastic bags around the pump and then used heavy duty packing tape to close the package and cover the holes that were in the box.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-12-27

20 days late

"had to buy this product locally. Still haven't got it from Northern.

"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Verified
5/5

2023-12-24

Northern Tool is the Best

"Every time I order something from Northern Tool I get what I want at a great price and free shipping is a plus "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-22

Nice products.

"Nice products for craftsmen."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-21

Thank you

"Great products and prices
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-21

Great deal

"Bought a stool. Way way less expensive than anywhere else. The sale was great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-21

awesome tools

"these tools are first rate and i love the sales that go with it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service