"The original delivery was a 9.9 pound hydraulic pump in a box with no packing material, and three large holes in the box caused by the pump moving around inside the box. I have pictures if you would like them. I called regarding the wrong part being delivered and the state of the package. When they asked about what the packaging slip said was delivered I told them there was no packing slip in the box no packaging material at all.

The person I talked to sent a replacement for the pruner and told me to package the pump in the box and told me to write the number on the box and write FedEx on the box. I received the replacement part in quick order. Two days later FedEx had not picked up the pump and later that day I received another electric pruner and refused receipt. I then called back to Northern Tool, and explained the situation and they put in an order ticket to FedEx to send the extra unit back and also one to return the Pump. I did not return the pump as received but put multiple layers of heavy paper and plastic bags around the pump and then used heavy duty packing tape to close the package and cover the holes that were in the box."

"had to buy this product locally. Still haven't got it from Northern.

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"Every time I order something from Northern Tool I get what I want at a great price and free shipping is a plus "

"Nice products for craftsmen."

"Great products and prices
Thank you"

"Bought a stool. Way way less expensive than anywhere else. The sale was great. "

"these tools are first rate and i love the sales that go with it!"

"I have been so pleased with the really cute faux Woodstove infrared electric heater, that I have now ordered 6 this year! They keep all of the spaces not reached by my Woodstove nice and toasty, without forcing me to sell a kidney to pay the electric bill! They also make a great gift for the chronically cold people in your life. "

"very easy to order and great price"

"Looked around and could NOT beat the prices after wasting my time."

"They had the reducer that I needed! Thanks Northern Tool!"

"Easy order easy checkout. . . . . "

"Thanks for always having promotions!!"

"I found what I need at a competitive price and then found even more value when look for other things I need and ended up with another bonus at check out. Santa’s doing a great job this year!"

"The ordering process was simple and straight forward. Unlike some retail sites, the entire process was intuitive and easy to execute...even for an old guy (obviously I'm an old guy because young folks wouldn't be ordering a fart machine:)."