"Worse experience ever!!!! First I ordered my rug the first week of January 2012, a week later when I received no confirmation I called and was told it was on back order. The representative told me that if they could not fill my order by January 31st they would have to cancel the order per their policy. On January 31st they charged my card $236.75 still no correspondence from Nilima Rugs. I called again was told that the rug would be in on Friday and it would ship to me the following early the next week. I called again the following week and was told it took longer than expected to get my order out from their facility but I would ship tomorrow. Three days later I received an email with tracking number but no carrier information so I tried USPS number not found, next UPS again number not found, then FedEx number found item sue to arrive in New Jersey in 5 days. Great I thought except I like in California. I emailed they to tell them the shipment was going to the wrong address. They emailed me back and said that they would reroute the rug to the right address and it would be there tomorrow FedEx had made the correct change. Today that same package is headed to Pennsylvania and customer service can't ever verify what address the package is going to! Shady! So I asked to speak to someone that could help and was told that wasn't possible so I canceled my order and was told by the representative that she could not tell me what their policy is as far as returning the money to my card.

No way that I could ever recommend them to anyone!
"

"I did everything online. It was easy. My order came faster than I expected and I was thrilled with the quality! Thank you!"

"I purchased three rugs and love them all. They are soft, cuddly and so cute. Two are black and white bear shape rugs, and the last is a brown and white bear shape novelty rug. I just love them"

"Top og the Top !!
I am 100% satisfied and will return for sure !"

"Great quality at a very low price. Really helped us out."

"Smooth transaction and love my rug. Now how might anything be better? Thanks Nilima Rugs!"

"Nice rug and great customer service.They kept me "in the loop" when the item was out of stock.They answered my emails quickly and kept me up to date on when to expect shipment. The shipping can't be beat.I would definately buy again from them."

"Everything worked out fine with our rug. The color on the computer is slightly different from the actual rug."

"We have been very happy with all the service and the produce quality along with the price of the rugs we purchased from Nilima and will be the first on our list for future Rug purchases."

"Love the rug I purchased and it was a good price. I had no problems with delivery. Would buy from them again."

"Beautiful rug, great price and great customer service!"

"well made, well priced, area rugs. The colors were great, more wine then red but still beautiful"

"Worried about shipping to Alaska but thrilled Nilima honored their exceptional shipping policy. Rug and pad delivered in fantastic condition. Thank you."

"Great purchase of a fantastic sheepskin rug! Will definetely buy again!"

"Very pleased with my purchase and would recommend this rug."