"Never set foot in this shop! The manager is rude and arrogant. We went in
To purchase a first "big kids" bike and he barked at us and told us to go to Walmart.
He made my little boy cry on what should have been and exciting happy day.
We went in for an 18 in bike and came out with a big zero."

"Poor service. Rude employees and management. They would not admit fault for mistakes they had made."

"dj3ric, glad your experience was different,but if you look at the review dates.Most surrounding your review are within a year of it. Email department CSR Cheryl was also a party to my negative pre sale experience.Simple listening skills appear to be missing with the internet department CSR:1.she missed the reason for my call,shared at the onset.2.Amazon doesn't list the part number for the item I wanted on the information page,thus I had NONE to give.Asked the CSR to see for herself if she had internet access.Conversations aren't monologues,involves interjections.All this led to a put out internet CSR where she told me she will be hanging up when I asked to speak with a manager.ONLY contacted NCW because the other vendor was sold out.They were helpful,and ANSWERED my questions,offered alternatives for me to consider without attitude even when they weren't getting a sale!"

"Service is a big zero. lots of excuses why items have not been shipped, Advertised as items are in stock, but coming from other locations, don't seem to be concerned or in a hurry. Would not recommend this shop to anyone, I item still hasn't been shipped."

"There seem to be a lot of negative reviews of niagara cycle, here, and on forums. I risked a purchase, anyway, because I was in no hurry for my parts, and I'd like to simply state that I did not have any problems. My full order arrived in exactly a week, no packaging concerns, no late delivery, no backorder or wrong-item drama. I cannot speak for the other reviews. Maybe the business is better: it's been years since the forum posts I read that disparaged niagara. Maybe I just got lucky, and they reliably had in stock exactly the things I ordered. However it may be, I was satisfied, and I'd order again. "

"Shipping was too slow. My package took 10 days. I usually receive packages from other sellers in 3-5 days. However, prices were low and I didn't have any issues with the order. I'll order from someone else next time.

Update
It took just over 1 year for Niagara Cycle Works to respond to my review, maybe they just found it? Anyway, they do have outstanding reviews on Amazon, and it sounds like they've addressed the slow shipping. Maybe I'll give them another try in the future."

"I placed an order at Niagara Cycle Works before looking up reviews on Reseller Ratings. Needless to say, I was a little worried after placing my order due to the negative feedback from the reviewers on here. I contacted Niagara Cycle about my order and they responded in a couple of hours (far from the few days or not at all responses from the other reviewers) and told me when my stuff would ship. My order shipped a day earlier than I was advised it would ship and arrived very quickly. I'm happy and the prices were the best I found"

"No customer service to speak of. I ordered a couple of tires from Niagara Cycle Works through Amazon's store front. After I placed the order, Niagara decided to change the shipping terms and increased the shipping charges by an additional $24. They would not admit to the fact that it was their error and therefore would not honor the original terms of the sale. Their responses to my emails were very curt. I ended up cancelling the order even though Amazon offered to reimburse me for the added shipping charges when it really should have been Niagara's responsibility. I will not be doing business with Niagara Cycle Works and I recommend you beware as well. Amazon may want to consider removing Niagara Cycle Works from their seller list because of their "bait and switch" tactics and lack of customer service.

Amazon = +1
Niagara Cycle Works (Cheryl) = -1"

"I don't think this company is employing dishonest people, but their business model will have you tearing your hair out.

Mainly, the interaction with Niagra is sparse (no email updates etc.), and the time it takes for the order to be filled is insane. Yes, everyone expects stuff to be done yesterday, but you'll notice the, "order takes an additional 2-3 days to be processed," which along with the slow boat shipping method, is pretty long.

I've read on other review websites about the "terse" customer service. When I cancelled an order someone did bother to email me and *pointed out my mistake.* Seems like an odd customer service methodology. Oh well."

"I ordered a crankset from Niagara and received and email pretty quickly saying that the silver model I ordered was out of stock. I replied back saying that the black model would be an acceptable substitute, and they continued to process the order as such. I received the item with no problems, although it wasn't the fastest of shipments. Nonetheless, their customer service did seem helpful and took care of the problem. Having worked in inventory management positions, I know how difficult it can be so I don't hold it against them. I will shop Niagara Cycle Works again in the future since their pricing and selection is pretty competitive."

"Bait and switch tactics - changes the description of the item after you complain - even when they send the wrong item, YOU have to cover shipping both ways (that's policy, don'tcha know).
Please avoid."

"I deal with them enough of time to actually write a review. Remember my 1st time that I shopped with them, it took a longgg time for them to ship everything to my place. But I still buy from them as their price almost always the lowest I could find online. They also have a lot of choices which some online store/local shop might not even carry. I understand the reason why it takes them a long time to ship something because they will need to place an order from their channels first, arrives at their location, and then they will send your goods out to your location...and that takes up a lot of extra time. If you're not in a rush, they are cool to deal with."

"Ordered some brake and derailleur cables and housings. Shipping was really slow but they did finally get here. "

"Arrogant condescending customer service. Sent the wrong item then expects me to bite the shipping costs both ways, I'll never do business with these people again. Advise that you avoid this seller"

"They have good prices, the shipping is appropriate and the item arrived in a reasonable amount of time. I would order from them again if the price was right, but they wouldn't be my first choice.
The down side is this, I sent them an eMail with a question about a product, got a verification that they received the inquiry, but I never got an answer to my question, they just blew me off.
They also don't send an order verification by eMail and you can't reach them by phone, calls are switched directly to voice-mail.
I give them 4 out of 5, 1 off for blowing me off."