"Patrick was 100% helpful. He helped out when I needed a fan and didn't hold anything back to help me. Newegg is the best for pc parts and I highly recommend them to anyone!"
"Ordered 4 products, and removed 1 out of my cart as I found a better version of the 1 product. Paid and upon looking at paid receipt, the item I thought I removed, it didn't remove and I paid for it. I immediately cancelled the item through the seller, and phoned Newegg.ca this morning to make sure it was cancelled. All good and my refund for the 1 product on the way. In this circumstance I found it to be an easy and fair process. The 3 products are my first order from this company, so now I'll see how it goes after I receive the products. "
"I received the product in few days and i was completely satisfied by the quality of laptop i received. Also it was just a part missing in fact the newegg service agent Tony resolved it by letting me purchase the part and giving me a refund of the same amount and also $20 off on next purchase. That was really great. Thank you newegg."
“Greetings Abhijeet,
It is so great to hear about the good service that was provided to you when you reached out to our customer service. I'm very glad to hear that our agent, Tony was able to resolve the issue for you in such a satisfactory manner. This is always the type of experience we ask our agents to strive to provide. Thank you for taking the time to share your experience and for leaving this review.
Regards,
James [Newegg Support]”
"Wonderful, quick and knowledgeable customer care. Great prices and respect for customers wallet. Also fast shipping btw 100% recommend using newegg again."
“Hello there,
It is so wonderful to hear about the excellent and quick customer service you were provided. This is the type of experience we always hope to provide to all our customers. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"laptop only lasted 4-5 months; battery shot, won't charge. bought as Christmas present;
1st they said should be able to give refund.
Then After lots of runaround, now they say no warranty, can't help one bit...
= JUNK
= stay away"
“Hello there,
I'm so sorry to hear about the experience you had with the recent laptop purchase. This is definitely not the type of experience we ever want our customers to have with any order. I was able to find your order information and will be sending you an email to follow up. We definitely want to take a look and see what we can do to help turn this situation around.
Regards,
James [Newegg Support]”
"Matthew from new egg was very helpful with helping me exchange a defective computer part. Being able to exchange a broken product through newegg is much better than dealing with the manufacturer. "
“Hello there,
It's so wonderful to hear about the great customer service you received from our representative, Matthew. This is exactly the type of service we always strive to provide to our customers. Thank you for taking the time to share your experience and for leaving a review.
Regards,
James [Newegg Support]”
"Vickie was polite and very quick to help me with my issue, would highly recommend her brand of customer service to anyone."
“Hello there,
It is wonderful to hear about the excellent service that was provided by our representative Vickie. We are always asking our representatives to aim to provide the best overall experience possible. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"I notice a lower price from my recent buying few days. I call and give me credit back right away"
“Hello there,
I'm so glad to hear that you were so satisfied with your recent experience with our customer service. We always strive to quickly assist our customer as best as possible. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"She reassured me on double 1800$+ orders. I really appreciate the help and how fast I got taken care of. 10/10"
“Hello Xavier,
It is so wonderful to hear how quick and helpful our representative Luz was in providing assistance. This is exactly the type of experience we always hope to provide to our customers. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"Made a mistake on the order, and Drew fixed the pricing issue right away."
“Greetings Brandon,
It is wonderful to hear that you found our service to be excellent. I am glad that Drew was able to jump in and fix the pricing issue for you. We are always here to help our customers and provide the best experience possible. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"Very good and helpfull customer service rep. This is one of the reason i tey to allways but from Newegg. Thank you"
“Hi there,
I'm so glad to hear that you received such great service from our customer support team. We appreciate you saying to buy from Newegg and we will continue to work to uphold this level of service. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”
"I can't stress more on how quick and efficient shopping at Newegg.ca. Their prices are amazing and the customer service is immaculate. All the issues I had resolved and taken care of in a jiffy. I didn't even need to stress."
“Hello Danny,
It is so wonderful to hear that you had a quick and efficient shopping experience with Newegg. This is always the type of overall experience we hope for our customers. We appreciate you taking the time to leave your review.
Regards,
James [Newegg Support]”
"This man was very quick to answer my needs ! Very respectful and gave me better option than the shipping compagny itself and was very comprehensif gave me a very good feed back two thumbs up! Best customer service i ever had way to go guy's don't stop the good work !!"
“Greetings,
It is so wonderful to see the shout out to our representative Ezequiel. We always ask our representatives to provide excellent and efficient assistance to all our customers and it is wonderful to see you recognize his work and stating it was the best customer service you ever had. We will be sure to continue working to provide this level of service. I will be passing on your positive feedback to Ezequiel's supervisor. Thank you for taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"Tammy in customer service was amazing. Worked out a billing issue for me in a snap!!"
“Greetings Dave,
I'm so glad to hear that our representative Tammy was so amazing. This efficient assistance is always what we ask our representatives to aim to provide. Thank you for taking the time to share your experience with this review.
Regards,
James [Newegg Support]”
"je suis tres content du service apres vente "
“Bonjour,
Je suis si heureux de voir que vous êtes très content de notre service client. Nous sommes toujours là pour aider nos clients le mieux possible. Merci d'avoir pris le temps de laisser un commentaire.
Cordialement,
James [Newegg Support]”
"Problems with reseller (Big Deal) shipment, no help from their Customer Support. NewEgg eventually cleared up the confusion with excellent support, 5 Stars!"
“Hello there,
I'm so sorry to hear about your experience with the Marketplace seller but it is wonderful to see that our team was able to step in and clear up the confusion. We always want to work to provide the best experience for our customers. We truly appreciate you taking the time to leave a review.
Regards,
James [Newegg Support]”
A rep from Newegg.ca, jamesCV, has responded:
“Greetings,
It is so wonderful to hear that you found our representative to be so great. We are always hoping to provide the best experience possible for all our customers. Thank you for taking the time to leave a review.
Regards,
James [Newegg Support]”