"I am Canadian and I wanted to use a Canadian company so I would receive my order quickly. I saw they were out of Mississauga and I am only a 4 hour drive from there. I placed an order first thing in the morning on Feb 28. Both items I ordered showed in stock. On March 2nd the status of my account still showed pending so I called. I was told that there was no stock in Canada so the order was being filled in South Carolina and that it would ship that day. I know it takes up to 24 hours for the status to change but March 5th it still showed pending so I called. I was told that my order was being picked and it would ship out today. I said I was told that 3 days ago. The girl said she would contact the warehouse and find out what the delay was. She said she would email me when she found out. I waited most of the day and got no response so I called back. This time I got a man and he said that the girl I talked to was sitting next to him and he would ask her what she found out and put me on hold. After waiting on hold for 18 minutes I hung up a called back. I got another lady who said my order should ship out today. I told her that I was told that 3 days ago. She told me she would talk to the warehouse and would email me with what she finds out. Nothing yet. I have lost all patience with this company and regret ever putting in the order. I would cancel and go elsewhere but they have processed the payment already. It didn't take them long to take the payment. Too bad they were not as quick in filling the order. My advice is to go elsewhere. "

"Every year they get worse! Never had a smooth online order like with Arrow, Digikey, Mouser, etc. Re-branded as Element14 and now snapped up Avnet to get some credibility. Everything is actually run out of the UK (Farnell) and that's why it's broken. Customer service really does try, but they can't get past the UK bottleneck and buggy software, databases, and downright trashy website. Parametric part searches have gotten worse too.

Half the parts I need are always in the UK and require another $20 shipping surcharge...forget that! Cart abandonment is so bad, they send you an e-mail on every log-off with items in the cart and threaten you with clearing your items, who does that? And dozens of times per day!

Forget them, live happier and never lose sleep."

"So far this company has been a huge disappointment. Horrible barely working website. Slow shipping, They take your money and eventually you get your parts. "

"Need to show final price before starting collecting personal information.
For Shipping cost all you need is the address. No need to provide a name, email address...
Basically like any other retailer "

"Do not trust any ad's they run stating you will get a percent off your purchase as they will not give you what they say they will. They lure you in with false promises and then blow you off when you ask them why you didn't receive the discount. I had correspondence with Kyle and Huda in their web support and neither one of them directly addressed the items or discounts I asked them about. They both gave a canned response.

Mouser and Digikey are much better companies and their customer service is top notch. Purchase from them instead since they will help after the sale."

"Signed up and called TWICE to see if we ordered would the item go out same day. YES, we were told. Checked on the order the next day. . . PENDING. We never got an email or phone call. We called and they said that the billing address was not correct on order. The female spoke in a very strong accent and couldn't understand me. I had to repeat FOUR times that I lived in the state of Georgia. Looked online at my account and they have my billing address as Chicago! I've never lived in Chicago or know anyone at this address. We CANCELLED our order and went to Amazon and ordered.

We will NOT SHOP here again."

"I am from Canada and I ordered a small piece, after completing the order, I was surprised to see an additional Fright Charges of $20 for a $4 piece.

Unbelievable!!"

"I'm from Canada. I ordered a small tool on Sunday from their site which came at $10.85 but shipping quote was unavailable at time of order because of weight issues or something. Strange but okay. I went ahead anyways because I thought ok they seem reputable and will probably contact me with the final price before shipping but was I wrong. They just sent me a new invoice Tuesday at 1h07 AM with the added amount of $20 for shipping telling me my invoice was paid, no balance is due. I never agreed to this? I tried to cancel the order at 3h50 PM the same day but everything was already shipped.

Then, I tried to contact them about the issue and bad business practice but only got generic responses on how orders to Canada are $20 even though at the time of ordering this information was nowhere to be seen on their site.

Finally, I did a charge back on the shipping amount ($20) with my financial institution.

I would avoid Newark element14 like the plague if I were you."

"Same day shipping means when they get around to it. Why pay for next day air if they don't look at the website orders until next day. THE WEBSITE STATES SAME DAY SHIPPING!!!! Links in their emails don't work. Checking order status doesn't work. Tech support gives you email address that are invalid and talking to a manager in customer service is like talking to a wet noodle."

"This is partly my fault, but I wasn't shown the shipping cost until they sent me the receipt of payment. I never ended up checking the receipt until the order had already shipped and I'd been charged. You could blame me for not being vigilant, but OVER $165 AUD IN SHIPPING? For one tiny part that was worth $3.50. Plain evil."

"I'm just echoing what other reviewers have said here. The Newark/E14 website is a buggy nightmare, and it took far too long to enter and pay for a simple 3-item order. When the package didn't arrive, it turned out that they had addressed it to "VALUED GUEST GUEST" (even though I'd entered my full name and company address as the ship-to at several points in the order process). "GUEST GUEST" doesn't fly when a package arrives at the mail room of a 5000-person company.

Contacting Newark customer service was a similar experience to what others have reported - they didn't seem to care at all, basically shrugged their shoulders and blamed the problem on a computer 'glitch', as if their website was some force completely outside their company's control. No ownership of the problem, no desire to fix or even understand issues they brought upon themselves, no thought that this was something needing investigating and fixing. I guess "process improvement" is not high on this company's priority list?

Finally, to add insult to injury, they began spamming us with 3-4 marketing emails per _hour_ starting today. Enough. Our first order with NewarkElement14 was our last one."

"I placed an order and tried to cancel it immediately after. They couldn't find my order and ended up shipping half of it anyways. CS says some items are un-cancelable/un-returnable, but website does not state that for what I ordered. Every CS agent says the same thing: I don't know what's going on about the website. ??????? What? So basically blame it on the 'system'. "

"1. Didn't dispatch on same day as promised. I had to make several calls & emails before I could get my material in about a week.
2. Live chat was never available on in.element14.com
3. Couple of weeks since I received my items, but haven't received free items as displayed on the website.
4. No response to my emails for last 7 days from any of these - "****@****", "****@****" & "****@****"

I think element14 is really like a sinking ship with a hole in its bottom."

"Ordered 3 $90 switches online to be shipped to a customer 6/2/15. System said in stock and ship in 2-3 days, customer called 20 days later to check on shipment. When I called on 6/22 for status the rep said would ship on 6/24 and he would send a confirmation email which I received. 6/24 I checked online for status and it said "cancelled"! When I called a woman said that they sent a second email on 6/22 asking for credit card address confirmation (email that I could never find) and because I never replied they cancelled my order without even a phone call! SO, I asked that they reactivate the order and ship it today 6/24. The reply was they would have to process order that would take 6-8 days for them to receive from Schneider OR I could pay an additional $50 to drop ship it directly!!!!!! No sense of urgency at all regarding my needs and got the "oh well" you never replied to our email from the reps. "

"They charged me tax while their company does NOT have any branch/store in Michigan! I called the first time and the representative says it's not Tax, but instead a charge they implement on new buyers just because you haven't bought items from us before (wtf?). So I went on LIVE CHAT to get the matter resolved and the lady there said that "I think we do have something in Detroit, Michigan. That's why you have to pay tax. But I'm not sure, so please email us the question instead". So I called them one more time over the phone and a stupid guy name Ray told me that he pays tax for everything. That's why they have to charge me Tax even though I don't live in Illinois and they don't have any branch in Michigan. I was dumb-found by his answer and ask if he ever makes online purchases anywhere outside of his own Newark.com. He said he goes to the barber to cut hair and has to pay tax. And I, from Michigan, am obligated to pay tax for a company in Chicago Illinois! It's so frustrating to talk to theses idiots who really has no idea and just want to rip you off in the name of GOVERNMENT TAX! When I tried to explain to him that his company's practice is non-sense and asked how what percentage tax rate they base on (Michigan or Illionois rate?) and where will this purchase's tax money go to (Michigan or Illionois). He just beg the question and told me to go talk to my Congressman if I want to avoid tax.

Please, guys. Next time just mark up the item's price double and get rid of these cheesy, robbing trick all together. NO BODY CHARGE TAX FOR ONLINE PURCHASES UNLESS SELLER AND BUYER ARE IN THE SAME STATE! Get it?

Now I cannot even cancel my order because their order confirmation email does NOT even have an order number. Yes, REALLY!!

PLEASE PLEASE stay clear from theses crooks!!!"