"Horrible first-time customer experience. Absolutely horrible. Ordered item as advertised online and received wrong item. After 7 attempts over 2 weeks to resolve through Newark's Online Chat (which by the way is a 3rd party offshore contractor with no vested interest to get your issue resolved), Newark Technical Service came back and said that that the right item was shipped and the online ad including the technical data sheet for the item was "for illustration purposes only". If you buy electricals parts, would you order an item that was for illustration only? Its like saying "I ordered a Corvette but got a Datson instead because the Covette is for illustration only" is their excuse. Give me a break. And had the gall to say it was my fault. Come on Newark, own up to your negative reviews!!!
"

"UNBELIEVABLY BAD SITUATION WITH NEWARK CANADA!!!!!!
UNBELIEVABLE SITUATION!!!!!!
Placed an order from Canada using my VISA debt card.
BIG MISTAKE. They took the total amount of the order which was how it's supposed to work, problem is they kept taking money then continually debiting and crediting my account at will. At one point they had taken over $1000 out of my bank account for a single $514 purchase. I had to spent several hours on the phone in total speaking with people who I think were in India.
I finally had to call my bank and have my VISA debit card cancelled due to what my bank and I both feel was fraud. Newark company would come up in my bank statements as a company called "premier Farnell" No idea who that is but they had accessed my bank account and were somehow able to go in an delete some things right out of the account so there was no record of it. My Bank, Toronto Dominion, had never seen this before. They referred to it as possible "fraud" so advised me to cancel the debit card. When on the phone with Newark, I kept asking for an explanation of what was going on and that I wanted to speak to a supervisor concerning possible fraudulent activities within their company, but never got anywhere with that at all. This whole situation with them left me scared to purchase online now, knowing this sort of thing can happen.
I have never seen anything like this in my years of ordering things online from company's like "Digi key" or "Mouser" who were both excellent to deal with.
My advise is to have ZERO dealings with NEWARK CANADA. ZERO!!!!!!!!!!"

"To start out with, I am The founder and chief engineer with a thirty year old electronics manufacturing company. I recently placed an order online with Newark who clearly indicated that that the parts were in stock. four days later, I was advised that there were less than half in stock and that less than half were being shipped with the rest backordered for two months. When I tried to communicate with them about this mis-representation and my dis-satisfaction, I was told by a person with poor english skills that now, the order is non cancelable. Considering the fact that they never communicated that in the order process or in the order confirmation, I refused delivery from UPS and had to dispute the charges. Especially annoying was the arrogance of the “sales” person and that of the direct supervisor named Haroon Muhammad who both have displayed that Newark has a Systemic and very obvious dis-respect and self righteous attitude. I will make sure that no one in my reach ever does business with Avnet Newark Electronics."

"Being a larger electrical wholesaler, we'd use Newark as a vendor on nearly a daily basis. Seems like the call center has shifted overseas, and the customer service has tanked, but the prices have skyrocketed. They hang up on you, or rather argue with you about part numbers than listen to what it is you're asking for. Newark is a shadow of what they used to be. SHame, as we used to do a lot of business with Newark, almost next-to-nothing now."

"I tried to order from Future and from Newark Electronics. I could not register, I could not get my order placed it was a total waste of time. My theory is that they do not like to deal with small accounts. Rather that be upfront with this, this is only reason I can come up with. I will file a complaint with the FTC on this type of practice. I believe it is illegal under the fair competition rules."

"When other sites are all out of stock of an item there site will still show in-stock (ready to ship), but it actually is NOT. It is a scam to get you to order. They just try to get you to buy and then tell you its not actually in stock. I went to order from them, it said 10 in stock ready to ship. I ordered. then it changed right away to "Available for back order" and they told me they didn't actually have it when I contacted them. This website is a scam, do not order from them."

"Very late shipment with high cost, no answer by customer service.
Not recommended for those who buy from abroad"

"I CALLED MORE THAN 6 TIMES TO GET A COPY OF AN INVOICE. THEY ALWAYS PRMISE TO SEND BY THE END OF THE DAY. STILL NO INVOCE.
NO MANAGER TO TALK TO. NO DEFINITE ANSWER WHY THEY CAN'T PRODUCE A COPY OF AN INVOCE.

NOT GOOD FOR BUSINESS."

"Placed an order for 2 speaker cabinets. Used a Credit Card with plenty of room for the $85 order. Received an email saying that the order was placed and was being processed and would ship the next day. No other email, phone calls or text messages were sent. I checked back in on November 9th and discovered that my order was placed, "On Hold". No explanation given. I used the "Live CHat" service and was told to call the customer support number. Customer Support first put me on hold then hung up after 20 minutes. Second attempt, they reviewed things, said my Credit Card "did not go through" and told me to call Sales. I called Sales and was told that the order needed to be made all over again. No response to why I was not informed earlier, no apologies, so NO SALE. I then went and ordered the product with Radwell.com without issues."

"Got my order quick with no issues."

"I ordered a bunch of C14 to C13 power cords, power meter, and AC detector, and they came packed all right in a few days. They actually shipped them via 2nd Day Air; not sure if they felt that they'd been late getting them out, but 3 business days doesn't seem bad."

"Because the Raspberry Pi 3 B+ I purchased was not directly through them they refused to honor the 1 year warranty they claim it has, this was after 3 days of calling and not being able to contact them. I also sent 2 emails to the address given for warranty issues with no response. When I finally got somebody on the phone to talk about the problems I was having they were extremely rude and I was told they would not honor the warranty. This company is extremely unprofessional and rude."

"I ordered electronic components from Newark (U.S. site) in August 2020 using their web ordering system. I was careful to only order parts that had a minimum order size of 1. I created an account and was given a voucher code for that, so I'd get 10% off my 1st order. The next day I received an email entitled "Web Error". Apparently, even though the website said the minimum order for many of my parts was ONE, it was actually 5000. I don't want 5000 of anything. The email directed me to call their Customer Service number, so I did. After navigating the phone menus, the customer service number doesn't connect you to a person; you get a recorded message that says to e-mail customer support and then it hangs up! I was beginning to get annoyed. So I used the email address I was given and emailed a list of substitute components which again the system said had a minimum order of 1. I didn't hear anything so I phoned and left a message on their general voicemail asking them to check their email and get back to me because I wanted to fix the problem and get the parts ASAP. They never got back to me. So I went online and tried their online support system. After waiting for 45 minutes, I went from being 5th in the queue to 3rd in the queue. I had enough waiting for the day so I quit. I called back the next business day and this time didn't bother with Customer Service, I connected with Sales. YES, the man at the other end was helpful and I thought everything was okay. Ahhhh, no. First, he said that the voucher I had been given only applied to web orders and since he was helping me it was no longer a web order so no more voucher. Ok, it was only a few dollars but what a ripoff! Next, I had specified in my original order that everything was to be shipped together. The Sales guy even gave me a total based on everything shipping together. Well, no, I checked this evening and not only is my shipment going out in two parts but they're charging me twice for shipping. What???? I am supremely unimpressed and **** off with this experience. This was my FIRST time ordering and it will be my LAST time ordering from them. It isn't worth the hassle, the run around, the waiting, and the added expense. I don't care if they start giving components away for FREE. It's STILL not worth the headache. They've already shipped PART of my order. If I had known they were going to charge me twice for shipping, I would have told them to cancel the whole thing and be DONE with them sooner rather than later. NEVER NEVER NEVER NEVER NEVER again!!!!! "

"I got the first one item fine and when I couldn't find second in the box, the paperwork confirmed my order was split into two shipments. I checked a week later and item was due in 7 months. I tried to cancel the remainder of the order via a text chat which a Live Agent but gave up after a long wait. The next day I see my credit card was charged for the second item, and Newark marked the item as delivered and linked it to the tracking number for the first one. That's a new low for an on-line retailer (in my experience)."

"I ordered the parts for a client project and got an expected delivery date with the email confirmation. Based on that date I gave the client a projected date of completion. The delivery date passed so I checked the order with provided link. The linked page errors out with "Don't recognize the email address" (which was the correct email and autofilled by their confirmation.) I emailed customer service directly. The next full day later I received a cryptic message effectively saying, "we can't give you a delivery date because our supplier hasn't delivered it to us yet but expect a date when the parts arrive to them." I tried to find a phone number for customer service, but there is only one for sales (naturally). More waiting, more email requests, more weird messages. I got a notice that my client was going to pull the project if we didn't have the parts, so I got on Newark's chat. I was caller 7, so I hunkered down for a wait. After 2 hours of waiting I got down to caller 3 and the chat window went blank and asked me for a review of the chat service. I called the sales phone number and asked to talk with customer service, and was transferred twice and was told that they found my order was delayed in customs with no firm date expected. I later emailed again and was notified that they would send a notice with tracking when the parts arrived to their US warehouse. Because it was so late, my client cancelled the project and I emailed to cancel the order No confirmation of my cancellation. I emailed again 2 days later with a cancellation but was told that now, because the parts had arrived and been shipped to me, I couldn't cancel the order. I got the parts 5 days later. Awful systems, processes and service."