"Several years ago my cats' favorite whitefish food went out of circulation and I couldn't find anything comparable. I called multiple online pet food stores but really couldn't get any help or find a suitable product (I'm very picky when it comes to ingredients). Then I called Natural Pet Warehouse and spoke with Brandon. He literally spent over an hour painstakingly reviewing every suitable product's nutrition and ingredients labels with me until we found a product I was excited to try. My 3 cats LOVED the food (Northwest Naturals Whitefish Recipe Freeze-Dried Cat Food 11oz Bag)! And the ingredients were even better than the one I needed to replace. I've been buying this food from them ever since. Their website is very easy to use and I get my shipments in a timely manner. They have many quality items on their site, and brands that are nutritionally superior but not well known. I highly recommend this company. "
"I've been a customer for a couple of years now. My orders have always shipped promptly and completely. I also like supporting a family owned business. "
"Packed with care. Quick shipping. Would highly recommend "
"This is the only place I've been able to find the Tasman brand chews that are made in the USA and don't come apart and choke the dogs like regular rawhide can. I'm VERY satisfied and will continue to order from here as long as I have dogs."
"Great products available with fast, friendly, helpful service"
"I just found this business through google and I've ordered from them a few times so far. They are great! Fast shipping, and have everything I need for my pets. Many pet stores don't carry the Raw Dynamic brand, so I appreciate that it's been so easy ordering from them and getting a quality product."
"Fast shipping, genuine products, great price!"
"They always seem to have in stock the special food my picky elderly cat will eat. Ordering is simple, shipping is fast, and they are a friendly family-run business. I get the product I need and support nice people at the same time, it's a win-win."
"Brandon Fritz and his company are terrific. They work with me to get me a monthly supply for my dogs. They are responsive and helpful. I couldn't ask for more!"
"I purchased fresh is best treats for my cat here multiple times."
"Natural Pet Warehouse has my dog's food in stock when Chewy has not for the past few months. Shipping is fast and I've never had an issue! "
"I have been ordering from Natural Pet Warehouse for nearly 4 years. I find that their prices are very competitive and considerably lower than what some pet stores charge for the same product.
I have received consistent excellent customer service, the website is very user friendly and the orders usually arrive before the expected date. On 2 occasions there was a problem with what I ordered, I quickly received a phone call to discuss alternatives. I find that Natural Pet Warehouse is extremely customer focused and always offers exemplary service."
"Merchant sent me the wrong items and would not take the return or provide a refund. When you contact your bank for help, they try to run down the clock and now you are outside your return window. Instead of trying to deal with this for months, if you do order from them, open your package in front of the Fedex agent, and if its not what you ordered, ask Fedex to return to sender. "
"I've been ordering from natural pet warehouse for about 3 years. The ordering process is the most user friendly ever and the quality of the product is always at its best! Thank you, from a loyal, happy customer, Sharon!"
"Been ordering from them for years. Brad is always very helpful, offers reliable pricing, returns calls quickly and ships promptly. Thanks Natural Pet Warehouse. Not sure where all these negative reviews come from, I've never had a single problem and I hold customer service to the highest standard."
A rep from Natural Pet Warehouse, NaturalPetWarehouse.com, has responded:
“I'm truly sorry you had this experience. We are a small family-owned business and have been in operation since 2007. We focus on customer satisfaction and understand that each customer is special. Betty Mak, I just checked and see you have been issued a refund in full. Please accept our sincere apology for this situation. If you want to reach out to us via phone, our customer service number is 877-595-5276. Thank you.”