"Whether I order online or by phone I am always amazed at how quickly I get my product. I really like the sales that are online and the ease of ordering, esp. the way your order is listed on the sidebar to the right, so I can keep a tally of what I have at a glance. Thanks for being a company that I can trust to offer the best and take care of any issues that may arise with my order."
"I loved to shop in Vitamin Cottage when I lived in Evergreen, CO. They have great staff with very competitive prices and a lot of choices. But,after my online shopping experience I would think twice about ordering anything online from them.
1. The order processing takes forever. For both my order it took at least 7 days to leave warehouse.
2. The shipping price billed to me is 20% higher than actual shipping cost. It is easy to see on the shipping label. I'm talking about international delivery, not sure about US domestic.
3. They have quite a strange shipping policy, which is not clearly published and online buyers should be aware of it. If they do not have some items, they just send whatever left from your order as soon as it makes at least 50% of it.
Strange thing that you can not see on the website if the item is in stock and they do not inform you about missing items by email when they process your order.
4. I was shocked when I received my order of 4 1oz bottles of herbal extracts and 1 bottle of vitamins in huge box in which you can easily pack good size TV. I even told the postman, that it might be mistake. Box was full of packing foam. It is just totally ecologically unfriendly plus it is significantly increases shipping cost.
Conclusion:
Prices and products are very good
Shipping policy and order processing time makes online experience quite uncomfortable
"
"I made a mistake on the order and I called the customer service. The order was changed promptly to what I wanted. The customer service was professional and very sincere. I have already ordered more from Natural Grocers."
"My order came promptly, beautifully packed, all in good shape. I love Vitamin Cottage, their products are superior in quality and reasonably priced, and their staff are knowledgeable and always ready to help."
"I like the convenience of shopping online. Natural Grocers prices are competitive and they have many of the products I use. They provide good communication with regard to order status. I have them saved as a Favorite."
"Natural Grocers offers a great selection of gluten free products. I appreciate the quick shipment of my orders. The web site is easy to navigate and I like the ability to check my order history."
"Super grocery! Wish there were a store nearby! I do wish they would be a bit quicker about sending out orders, though..."
"I almost hate to share the secret about how GREAT this licorice is. Our local store is always out, so I've had to resort to ordering online. It is so soft and chewy full of strawberry flavor - you'll never eat another brand of licorice after trying Tubi's!!!"
"This is my 2nd order and my experience has been nearly the same with both orders. I am very pleased with the variety, quality and availability of products. Pricing is competitive and acceptable. Things that can be improved: time to fill orders and/or communication about the order. It's a very slow process so I find that I have to order way ahead of my need. Also, items get discontinued relatively often and they are simply cancelled from your order with no communication or opportunity to substitute. On cancelled items, the freight is not adjusted."
"I love the Store in Boulder so I am inclined to order from the web site. I find that they take quite a while to process an online order, but once the order is processed it is delivered quickly. Ordered 04/22/09, processed 04/30/09, delivered 05/04/09"
"I appreciate being able to order on line from the Vitamin Cottage. The problem in the past was that the orders would take up to 3 weeks to arrive when many out of state orders tooks days not weeks. This order happily arrived on Saturday - just 7 days form ordering. Thanks for improving you service."
"Great products and good prices. Shipping was VERY slow though, and caused some problems for me. When you select 5 day shipping, note it will probably take them 2-3 days to get your order out, and THEN 5 day shipping."
"I've been very satisfied with the great variety of products offered by Natural Grocers, especially the availability of bulk organics. The prices are also good, although you have to buy an item from the supplement department to qualify for a reduction in shipping cost. I'm not so enthousiastic about the customer service - while it hasn't been negative, per se; it hasn't been speedy or responsive. I sent 2 e-mails regarding my last shipment, neither of which received a repsonse. My current order is pending, and I have to go to the website to check its status, since I recevied no e-mail confirming my order or telling me of its status. I was also rather unhappy about the way my order seemed overly packaged - for example, each can of tomatoes I ordered was indivdually bubble wrapped. I'm grateful that Natural Organics is there, since they fill a void in products that I wouldn't be able to buy locally, and I will continue to use them, but I think they could make some improvements. "
"The Natural Grocer's website was very easy to navigate to find the two products I wanted to purchase. I was able to easily make a couple of price comparisons and differing products of the same content and made my choices within 10 minutes. Now that is quick shopping!"
"Beware!!! Read the reviews about slow delivery and be prepared to wait and wait and wait for your order. Do not expect them to send an email nor to respond to emails asking why they are still "processing" your order. Yeah, the prices are good, but the frustration of slow processing is not worth the savings. Take your business to a company that puts an emphasis on customer service-these folks do not!"