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Verified
5/5

2003-12-27

"Dear Sir or Madam,

I do not usually send comments to companies with whom I have had commercial
dealings, but in this instance I feel compelled. I am more than delighted
with the quality of service I have received from your company in general and
your representative, Jeff Short, in particular.
Jeff was not only personable, but extremely helpful. I just ordered the
Zalman ZM-RSF6 headsets and am delighted with them! He answered all my
questions quickly and professionally.

I was then almost "blown away" by the quickness of delivery. Since your
company is in Oregon and I am in a small town in West Virginia I naturally
expected it to take about a week...especially since we are in the midst of
the holiday season; however I received the phones just ONE DAY after I
ordered them...I did not even request one day service. You can be assured
that I will certainly order from you again in the future.

Thanks again NWCA in general and Jeff Short specifically.

Happy Holidays.


Dr. John Hawkins
Music Department
Potomac State College of West Virginia University
Keyser, WV 26726
***-***-****
****@****
"

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Verified
5/5

2003-12-18

"Superb Transaction...smooth process, fast service and ship, top-notch product. Highly Recommend!"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
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Verified
5/5

2003-12-15

"KICK ASS SERVICE!!! A++ SELLERS AND SUPER FAST SHIPPING. I RECIEVED MY PRODUCT IN 3DAYS!"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2003-12-10

"I received the items purchased quickly and well packaged. It is a pleasure doing business with someone that helps the customer. "

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Ease of checking order status
Overall web site
N/A

Verified
5/5

2003-12-07

"Great company to deal with. shipped quickly at a great price. I look forward to buying from them in the future."

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Verified
5/5

2003-11-07

"This is my first order with this vendor and I have to say , they are now in a favorite folder for the vendors that I use . They were On the spot ... My order was shipped the same day it was placed . The order was even placed at about 2pm in the afternoon and it was shipped the same day . Now that is service if you ask me ...

The order came in a box the right size for the things in the order , so there wasn't a huge box with lots of packing . That is something i really liked .

There prices were good , not the cheapest but we all know what happens when you pick the cheapest vendor . They were good anuff for me to look to them again when i have a need i can tell you that much . Good price + fast service , beats out Cheapest price + crappy service anyday in my book .

Shipping costs were very good. All around I have found that my first order with this company has been well worth the time and I will look to them in the future for my needs .

Thanks
"

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Verified
5/5

2003-11-07

"An outstanding company, great website, great customer service, s&h you cant beat on top of some already low prices. I will without a dought buy more products from them."

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-04

"This company is outstanging. I bought cheap cat5 cables and a usb hub. i ordered at 3:38 pm Friday their time. They called within an hour to let me know that I missed a number typing in my credit card. They fixed it right over the phone for me. As i said, I ordered Friday afternoon. It was shipped from OR and arrived in my dormroom mailbox in Pennsylvania today (Monday). That is fast shipping. Reccomend to everyone.

P.S. check out their closeouts and weekly specials!
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2003-10-03

"Pricing a little high but very fast shipping and most products in stock"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-10-02

"Excellent customer service. Easy to do business with and extremely helpful."

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-21

"Purchased Vantec Multi-function panel from these folks and they were prompt, courteous and shipped item the same day I paid them.
Very good outfit to buy from.
"

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Overall product shipping and delivery process

5/5

2003-06-20

"I have had only positive experiences working with NWCA.com. They are prompt and accurate when it comes to knowing what they have and getting it shipped out to you. I started using NWCA because the other supplier which will remain nameless was not responsive did not have an accurate idea of their inventory and did not ship things correctly or on time. I am 200% satisfied with NWCA's service and, want to congratulate them on a job excellently done. Way to go guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-06

"I was talking to a friend about a computer I built and told him how I had ordered most of the stuff on the Internet. He told me about NWCA.com. I checked them out on the web and liked what I saw. I drove over to pick a couple of things up since I'm only 8 miles away from their store.

I caught one of their guys in the middle of doing something but he just carried what he had in his hands around while he answered my questions and filled my order. He took me to the front and set me up in their computer and checked me out. Told me how I could do an order online and come to Will Call to pick it up. I was amazed at his patience because I caught him in the middle of doing something and then I was surprised that he didn't pass me off to one of the warehousemen to take care of me. It's that kind of customer service that will have me ordering when I might find something cheaper elsewhere (if the guy washes my windows at the gas station I don't look at the price on the pump).

Besides I got a fair shake on the cost of things, too. I'll be back.
"

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N/A

5/5

2003-03-17

"Fair competative pricing. Fast shipping service when called for. Backs all products they sell."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-08

"Excellent Company. Custommer support was fast, by phone and e-mail. Product was well packaged and as advertised. Shipped from West Coast to East Coast by
Airborne Ground in only 3 days. Product was competivly priced and S/H was fairly priced. I hope to do more businness with them in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability