"I'v been buying items from NCIX for over a year now. The odd time you get sent a dud motherboard or some other defective part... but they are more than helpful in fixing such mishaps."

"Fast, reliable and has any product I could ever need. Thier customer support is fantastic. I order from the other side of Canada and still get next day shipments. "

"As usual, fast and quality service even considering boxing day.
Full system was easy to assemble with advice from the strong community."

"The staff here are friendly and will work hard to serve you any way possible. With a large forum base your questions are easily answered by other user, staff, or reps alike. I am very pleased with the way they deal with warranty issues and will continue to purchase from them."

"As always very good prices and service.
Ordered on Sunday night, received on Wednesday with regular delivery.
My first choice to check for prices and customers reviews on their forums.
"

"Amazing customer service and forum section !
Their shipping charges are very reasonable and you dont have to pay PST if you order from outside BC !"

"I have made several purchuses through NCIX.com and almost everytime my order was processed promptley, and when shipped through express shipping I recieved the product the very next day! I did once have a problem with delays (for a whole computer system) but NCIX made things right!"

"As usual, the order was delivered as fast as all get out, with all parts and all in good condition. All in all, it was processed and delivered like most every order I've ever placed through ncix."

"Frist time ONLINE buyer and i chose to go with ncix.. they have GREAT custimer service, cheap prices and they price match :D. the 10 dollars EXPRESS shipping is something you dont see other resellers doing. bung thumbs up to ncix !"

"This is a great store. Prices are very competitive, shipping is fast and the website is the best I've seen. Each product listed has reviews and a product forumns for discussion. It is easy to get information for comparison and for help buying, even troubleshooting after the purchase."

"I ordered a 5.1 Headset from ncix.com. The sales people realized after all the orders were placed that the set shipped with a european power adaptor. For a $100 headset, no-one wanted to pay an extra $15 for a new adaptor. Anyway, they resolved the problem by hsipping out everyone who had ordered them a power adaptor free of charge. I thought that was a really good thing to do. However that brings us to my situation.

My order was delayed a bit. So after it was processed I wanted to ensure that the power adaptor was still being shipped to me (I was worried that because my order was late they would've already shipped them all). SO I sent a message to their customer where I was told "The power adapter will arrive seperately but it has been sent out.". Well that was good.

Anyway, I recieved the headphones 2 days after the order was processed, but there was no power adaptor included. So, I sent the customer service person another message: " do u have a tracking number? I recieved the headphones today, just would like to know when the adapter will arive."

To which he responded: "Unfortunately I don't have a tracking # as we didn't actually invoice the customers for these so they won't show up in the tracking, sorry about that."

I was kind of angry at this. Now I have a power adaptor which I am waiting for, and no way to know when it's coming. It was shipped the same day as my headphones, but it didnt arrive the same day.

A couple more days past and I sent another message, this time asking him to check specifcally for my order: I have not recieved the adapter yet.
Can you confirm that it was shipped out specifically to me? On what day was it done so?"

He repsonded: "I sent it out on the 17th so you should receive it any day now, however because of the Christmas season I can't gaurantee that the courier will have it to you by the weekend as they are pretty backed up."

Ok, atleast he checked specifically for my order.

Now fast forward a week. Another message from me: "12 days, 6 business days, and still no apadtor. I'm starting to get frustrated. Which courier was it? Could you please get in contact with them to confirm the status of my delivery, or give me the information necessary (since there's no tracking number) so I can deal with them myself.
If it was shipped UPS there could be a problem. Last time I used them they couldn't find my house. I had to call them to give directions after 3 days. I wouldn't be surprised if this was the case again."

Then a different ncix staff member responded: "another adapter is being sent out to you. Thanks for choosing NCIX, and have a great day! :)"

That adaptor arrived in a few days. However I never recieved the other one. THEY NEVER SENT IT.

How many messages does it take to confirm something has been sent? I know these were some special circumstances but come on! I specifically asked if they could check for my order, which they didn't do. Although I did recieve the power adaptor, I feel like I was misled (lied to) along the way. My exact worries from the start turned out to be true. And I had to send 4 messages (2 weeks later) for them to be acknowledged. That's pretty bad IMO."

"Good main stream Computer Hardware selection. One of the cheapest retailers in Canada. Shipping is usually on time, given there are times that it is slower than normal. However that is normal with such a large customer base.

Large Customer Base = Good Place To Shop"

"20 hrs between ordering and shipping..from bc to manitoba

awesome service!! I've placed many orders!

They are great at getting u RMA authorization in case something does go wrong. Their forums are a great source of info. A++ Seller"

"I've purchased many products from NCIX. Always fast, The products always arrive as expected and never damaged. They even have express shipping for smaller items.

Needless to say great prices and price matching."

"i have been purchasing products from NCIX for a few years now,and in most of my dealings with the folks there,i have had no problems with products,service or general help.
if i was unhappy with NCIX, then i guess that i wouldn't be dealing with them.
i think they are a fantastic company and recommend them all the time."