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Return/Replacement policy:
0.00/5

Verified
5/5

2004-12-09

"I have recently just built a new PC. I have traditionally always purchased items from local shops and assembled the PC once I had all the parts together. NCIX.com made it so easy to find the parts I was looking for. No more driving from shop to shop, I found everything I was looking for without even leaving my house. Another great feature NCIX.com has is price matching. I did find a couple of items a bit cheaper than NCIX had them posted for, so during my checkout, I price-matched the items I found cheaper elsewhere and NCIX.com was able to match them!!!!! Everything was shipped very quickly and it was all packaged great. Retail boxes are placed in Brown NCIX.com boxes filled with protection like air bags, foam, paper, etc. Any questions were answered very quickly through there online forum as well as customer support area. I don’t think I will buy from anywhere else again. Why would I?

Mike
From Ontario
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-12-07

"This is a good store to do business with. If you don't live in BC it saves the Provincial Sales Tax, so that's already a 7% discount on tigerdirect if you live in Ontario."

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Is consumer focused
Is trustworthy

Verified
1/5

2004-12-06

"Were very unhelpful and argumentative regarding a problem with the delivery due to Canada Post. DIdn't resolve to my satisfaction at all and didn't respond to my last email. Don't recommend if you are in a hurry at all to receive product."

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Verified
5/5

2004-12-06

"What can I say? Best customer service, best prices, best stock, and best of all: the many features and services customers can enjoy. Stop by and browse their site, its much more than just a computer store :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-05

"Great prices, nice interface, great response time and fast delivery service. Love the tons of different payment options, I'll definitely shop here in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Verified
1/5

2004-12-05

"requested pricematch with order 10 days ago and still waiting for the 1-3 days processing time as per their policy. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-04

"This is the Best store in the lower mainland as far as I am concerned. I order stuff on a Thursday or friday night and Drive in Saturday for opening, with in minutes I am out the door and on my way with other errands I need to do with out any troubles. I even ordered a mouse for a guy at work I ordered it on a monday or tuesday morning and by the next day it showed up at work at 2pm, You Rock NCIX keep up the good service"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-03

"Excellent Service and support. I do over $5000/year of business with ncix since they've been around, and i've never had a bad experience with their staff. Shipping is excellent. I would refer this store to anyone intrested in buying computer hardware."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-03

"Ordered some RAM on Monday, paid via Electronic Bank Transfer (woo, more stores need this), got $17 Purolator Air shipping (from BC to NB), and it came Thursday. Awesome.

Nick Spacek
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-12-03

"Great Prices, Excellent Service, Could not be any happier with a computer reseller. I have purchased all my computer parts there since I've known about it. I always get excited when getting there E-mail specials :D"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-03

"Have dealt with NCIX now for 5-6 years. They simply define what good customer service is all about. Friendly staff, reasonable prices, huge inventory, fast shipping, and a welcoming Forum community like no other store.

I recommend NCIX to all my clients, friends and family with complete confidence.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-03

"Everything arrived in order in a timely fashion as usual. The packaging was a bit creless but no harm was done. NCIX has become my favourite place to buy computer accessories from online!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-11-30

"First time I have ordered online from NCIX and I feel at they could not have done a better job. They sent me 4 emails one to tell me the order was received. One that the payment had processed and one to say it had been shipped. The last one was tracking info so I could follow the order. Very helpful info and all send on the 26th and 27th very fast.

All the stuff arrived in one piece on the 29th Monday, UPS takes the weekend off. All this happen when the free shipping was on and I am sure they were very busy.

I would also like to mention that one of the products that I bought is not a product that I would have thought I would ever buy site unseen; a LCD monitor. I bought it solely on the words from the forum at NCIX and some reviews that they sent me to look at. I had walked all over town looking at many LCD’s and could not find one that I wanted. So I risked it and it paid off big time.

Fantastic job and thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-11-30

"I put through about $70-$80k anually in sales with Netlink Computers Inc. and can honestly say that I have never dealt with a better store period, let alone business partner. The shipments are prompt, the pricing is excellent, the service leaves absolutely nothing to be desired, and it is just a really well put together company with no rough edges that have encountered my business' eyes. The selection is also fantastic and the staff is always willing to check out what more they can get. I've also had Ingram Micro as my part source and find their availability of product a definate handicap to their operations. This is true when i compare them with NCIX at least.

Summary: A top notch parts shop with amazing selection, bottom prices, and near flawless service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-29

"I have been dealing with NCIX right from the purchase of my first PC. They are an excellent store to purchase from and great customer service in all aspects, from inquiries about items to the fialization of sales. Tickets are usually responded to within a few hours of posting them. I once received a shipment with a missing item, filed an inquiry and within 3 days I had my missing item (I live in Ontario) I rate them second to none overall. I will continue to be a lifetime customer as long as I own a PC. Good work NCIX!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy