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Verified
1/5

2010-08-18

"Based on a very clear indication of IN STOCK status on their Web site, I ordered a RunCore 128GB SSD from this merchant. After two days, I received an email stating that "as you noticed when ordering" the item was out of stock and backordered--an out-and-out LIE. The SSD was shown as IN STOCK when I placed the order, was shown as IN STOCK when I received their email, and is STILL shown as IN STOCK on their intentionally deceptive Web site. This item was paid for using PayPal, so the merchant got their money immediately, but seem to have no intention of shipping this "IN STOCK" merchandise any time soon. It is very interesting that all of the "Customer Reviews" on their own Web site give these shysters a "5 Star" rating, while Reseller Ratings and others reflect a much lower level of customer satisfaction. I, for one, will refrain from dealing with MyDigitalDiscount.com in the future. I don't enjoy being burned by false claims.

Update:
"Chris" from MDD emailed me on 8/19 referencing this review and asking me to call to "get to the bottom of what happened." Can't he read? All of "what happened" is clearly stated above. Finally, however, after my several emails to MDD, they did (on 8/19) change the status of this product to "BACK ORDER." Had it been honestly represented in the first place, I would have gone elsewhere, as I still intend to do as soon as MDD sees fit to CANCEL this order and issue a refund.

Update #2:
No further word from anyone at MDD, but a credit for the entire amount of this purchase did show up in my PayPal account. One would expect the courtesy of at least an email acknowledgement of the order being cancelled from any merchant worthy of a grain of respect, but this "oversight" doesn't particularly surprise me and merely reinforces my negative feelings toward MDD.

Final Update (#3):
"Chris" emailed the cancellation and refund acknowledgement a full day after issuing the refund, saying the email was held up because his "boss had to approve it." I'm now told that this particular SSD is "discontinued," even though it still shows as "BACK ORDER" on the MDD Web site, as this is being written. Evidently one hand at MDD has no idea what the other hand is up to.

Incidentally, after receiving the refund, I ordered a similar item from another vendor, who shipped within three hours of receiving my order. Delivery is scheduled for Monday (four days, including a weekend).
"

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Verified
1/5

2010-08-18

"I returned the item since 8/19/10 and now it almost 3 months, They still did not give me a refund!

Be careful this company guys!

they are the worst customer service we ever knew!
"

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Verified
1/5

2010-07-15

"I called this company to ensure they had a $2,000 part in stock and they said they did. I placed my order 20 minutes later and then 2 days later they cancel my order saying that the part is a discontinued item that was no longer available. They could have been more forthcoming about the product availability in the first place and could have saved me from wasting time."

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Verified
5/5

2010-07-06

"Excellent customer service and fast shipping. Will definitely shop from them in the future!"

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Verified
5/5

2010-06-24

"One of my Runcores started to overheat. MDD took care of Pronto, and Migrated all my info to the new one for me. Great service from them on the initial purchase, and when I had a problem. Thanks MDD"

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Verified
1/5

2010-06-18

"Ordered a RunCore SSD. Initial delivery took about two-months. After three or four months use, the drive failed. It then took two-months to get a replacement. I entered a review of the drive (because it failed) that was blocked from showing on the site. I spoke to an employee who told me he was a manager, he was not. I never received confirmation of my return. I never received notice of my RMA status. I kept calling and getting further delays. Ridiculous! Avoid buying out of stock merchandise. RunCore is always out of stock!"

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5/5

2010-06-10

"The product I ordered was delivered to me in Toronto, Canada, within 20 hours of my order. Excellent service."

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Verified
5/5

2010-06-04

"Immediate shipment after I phoned to confirm some personal data."

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Verified
4/5

2010-05-14

"MDD ships out the order quickly. The product is well received within a week.

However, their logistic should be improved that making sure all miscellaneous stuffs should appear in the package properly. Anyway, Colleen is responsible and finally fixed the issue.
"

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Verified
5/5

2010-04-26

"Excellent service !!!!!!!!!!!!!!!
FAST FRIENDLY AND EFFICIENT!
"

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Verified
5/5

2010-04-09

"Excellent service - a broken drive was changed for a new one very quickly and delivered back to me in Russia with shipping costs equal to zero! MyDigitalDiscount.com is always fast in delivery with UPS (3 days to Moscow, sometimes local resellers are much slower in delivering orders within the city!) charging dirt cheap for an overseas shipment! Nice e-shop!"

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Verified
5/5

2010-04-05

"My Digital Discount's customer service is extraordinary! Colleen helped me with my order. Their prices are already low, so I was surprised when I saw that one week after receiving my item, they lowered the price by $30. She immediately performed a price adjustment and refunded the difference to me. I'm very happy with my experience shopping here."

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Verified
5/5

2010-03-18

"I ordered a product that was back-ordered, and My Digital Discount is the only US distributor of the product.

I got email notification that the product was indeed on back-order, and that I would not be charged until the product shipped.

When my back-ordered item shipped, I again got and email notification, with tracking information.

I have been exceptionally pleased with the service thus far!
"

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Verified
5/5

2010-03-09

"RunCore 32GB Pro IV Light 50MM PCI-e SSD, shipped quickly via USPS as promised. Original invoice had the "Ship To" address listed incorrectly as the same as the "Bill To" address. A quick phone call resolved the problem and a new invoice was sent out almost immediately. I'd use this reseller again. "

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Verified
5/5

2010-02-25

"I recently purchased a Runcore 32GB Pro IV Light 50MM mini-SATA PCI-e SSD for my Asus EeePC 901. A great product for a great price. I purchased on the 18 and I received it on 23. Today is 25 and my Asus is working great with dual boot (winxp and ubuntu). I would definitely do business with this company again.

edit: yes is working with Asus 901 on master SSD 50mm slot... I was worried before ordering, because I did not find any info regarding compability but I risked and now I am happy. I hope will help others too...
And by the way reading specs are better comparing with Asus Eee PC T91.

added to help search with part#
RCP-IV-S5032-CE
"

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