"Today is August 2nd and I still have not received my merchandise. I called the store, spoke with Eliana, item still hasn't left the warehouse yet do to warehouse move. They said it would be shipped w/i 10 days from July 23rd. They also said I should have it no later than the end of next week. We Shall SEE!!!"

"DO NOT TRUST what you read on Music123's website. On Saturday, I ordered some items that I needed by Tuesday night. All items I ordered were "IN STOCK" according to their website. Knowing that the items would not ship until Monday, I paid extra for overnight shipping so that the items would be recieved on Tuesday. So far, so good.

On Sunday, however, I recieve an form email from Music123.com thanking me for my "patience" with them as some of the items on my order were on backorder. Funny, I don't remember that information being relayed to me while shopping their website or at the time of my order. Must be some mistake, right? So I recheck the website and there it is in BIG GREEN LETTERS....IN STOCK. So I called them on the phone to get some clarification. After not being able to even LOCATE my order for several minutes (they said my order # wasn't valid), the young man helpfully explained to me that, apparently, my merchandise was on back order and that my options at this point were that (a) I could just accept the fact that I had been deceived or (b) I could be really MAD about the fact that I had been deceived, but other than these two options, nothing could be done. Gee, thanks a lot Skippy! You've given all new meaning to the phrase "Customer Service". I certainly felt like I had been "Serviced"... if you catch my drift.

Anyway, If you ever need to order musical equipment, do yourself a favor and go to musciansfriend.com or guitarcenter.com. Those guys have always provided great service. I REALLY wish I had read these reviews about Music123 BEFORE I placed my order, as some of the thing I'm reading sound EXACTLY like what I'm dealing with. I have a feeling it's only going to get worse from here....
"

"I purchaed a guitar and two sets of strings from Music123.com on March 31, and on April 1 the price of the guitar dropped by $5 as part of an April sale. I called twice to try to get them to honor their 45-day price guarantee but was told each time that because the lower price was a sale price I would not receive the price match.
Also, the shipping rates are based on the order subtotal, and the strings I ordered had bumped my subtotal up into the next higher shipping category. When I found out that both sets of strings were backordered with no estimated shipping date, I cancelled the strings part of my order, but I was not refunded the shipping difference. During my second call I had to explain twice why I should receive a small shipping refund, and the customer service representative agreed to refund the difference. The customer service representatives I dealt with were both polite but incompetent."

"Item arrived quickly and in good condition even though I originally got a notification that it was backordered."

"They sent the 2 cheapest products (clarinet reeds) but I have not heard ANYTHING about the clarinet mouthpiece that I've ordered AND PAID for!! I've emailed them NUMEROUS times with NO RESPONSE! DO NOT ORDER FROM THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"This was my first order with Music123, and it was a great experience! Although it took some time for my order to ship; the prices were great, and the merchandise arrived in perfect shape! My only complaint is that they never respond to price matching requests, or any emails. I will continue to do business with Music123, and would recommend them to my friends. They're quite good!
"

"Stay away...
Very unprofessional..
I placed an order for two items...One was shippted after 4 days and they forgot to ship the other one..It took another 2 weeks to get them..No phone call, I had to call at least 20 times to get it shipped.
Customer service, they are very rude and do not know anything about the process in warehouse...
I would not recommend this store..
"

"This company is a disgrace and the fact they still operate is terrible. I placed an order in May 2006 and still haven't received anything. They took immediate payment at the time and my relentless requests to be refunded are falling on deaf ears. They do not respond to emails, phone calls or faxes. They seem to have a con of changing order numbers then claiming the order didnt exist. Purchase from this store at your own peril."

"I purchased Cakewalk Home Studio XL. After an unusally long wait it Finally came. I was never able to get it to work on two computers. I called to get a refund, and was told that no record of the sale could be found. I faxed a copy of my credit card statement, but they claimed to have never received it. I was at a local music store that had the same program and I checked it out. It did not look the same. The disks or the booklet. I am now convinced that they sent me a pirated copy and then covered their tracks. I have contacted the Arizona State Attorney Generals Office and will let them handle it from here."

"It appears that Music123.com (aka Woodwind & Brasswind.com) fails to ship products as promised due to ongoing credit problems with manufacturers and distributors.

In my case, they have not shipped, claiming that the source for the tenor Lanikai HSS Ukulele Bag was on backorder and that the factory (Hohner Inc., in Glen Allen, VA) was holding them up.

I called Hohner and inquired about the item. I was told that it is a very popular product and they never allow their inventory to go low or to zero. They have plenty in stock and can ship to retailers immediately.

When I asked why a retailer might say that the factory was preventing them from shipping to customers, I was told that Hohner customarily doesn't comment about retailer relationships. However, they could say that bad credit-worthiness is the number one cause of those sorts of claims. The Hohner representative asked who the retailers were that I was having trouble with. When I said who it was, they stated that they could only say that THE STOCK CONDITION AT HOHNER IS NOT NOW...AND NEVER HAS BEEN, THE PROBLEM.

I'm not sure when or if I will ever get the bag. Music123's customer service is totally helpless and are only inspired to take new orders or cancel existing ones. They have offered no other assistance whatsoever.

Thankfully, they haven't charged my credit card...yet. I think I'll let the order stand and see just how far they will let the issue go. After this order is resolved one way or another, I won't be going back to them for anything.

Update: 07/31/2006
Music123 sent me an email stating that they had to reassign my order to a new order number due to system changes on their end. A minor inconvenience, I thought. However, when the online reference to my old and new order numbers failed to be recognized, I called and learned that my order had no backorder or shipping information. They could identify the order number, but they didn't have any history of the transaction. They don't have any idea what the item's backorder status is and they only offer: "We should know any day now."

As previously noted, my card has not been charged, so it was an easy decision to back out. I asked them to cancel the order, but they emphasized that they could not guarantee that the request will be successful and they could not (or would not!) tell me what options I had. I assume my only recourse will be to dispute an errant charge when and if it occurs.

Two days ago I placed an order with a competitor of Music123. I paid $5.45 more for the same item and it has already shipped. It will be at my door on Thursday. I've learned my lesson and I can only hope I am entirely done with Music123."

"I bought a Bahch trumpet plus various accessories. When I received the trumpet it appeared to be a factory reject. It had two long deep dents along the entire bell. In the bottom of the dents the silvering was still rough, indicating that the factory was unable to polish it in the bottom of the dents. So clearly a factory reject which I payed full price for. I selected a type which is specially good for the high register, but it is by far the worst trumpet I have ever played in the high register. I have tried to get in contact with music123 to complain, but they completely ignore me. The accessories which were supposed to be shipped later as they were not all available, still haven't been shipped now 6 months later. Again I have tried to get in contact to cancel the remaining order, but no answer whatsoever. Just a new e-mail every two weeks telling me that the order has been delayed anoter 2 weeks. My recommendation to everyone is: Do not buy from music123.

Regards

Hogni"

"OMG stay away from this incompetence! According to their site, orders for ground shipping are shipped out within 24 hours of placing the order. I placed an order for a Roland electronic drumset on Monday morning June 26, 2006. I keep checking the order status and all I see is "now shipping" - no tracking number for some reason. I called Wednesday and am told it is shipping out that day. On Thursday, I check the order status again - same thing. So I call. It STILL hasn't shipped. So I wait until 4:45 Thursday and call. STILL hasn't shipped. I told them to cancel the order. They lady said ok - simple enough, right?

I had the presence of mind, thank goodness, to call AGAIN Friday, June 30, 2006. I am told the order was too late in the process to be cancelled (wasn't told that on Thursday). So now I have to wait until I get a FedEx tracking number and cancel it at the 'hub'. Here is the message I emailed them:

"I placed this order Monday morning, June 26. As of Thursday, June 29, I was told that this order still had not shipped even though your site says this order is in stock and according to your shipping policy will ship within 24 hours. I told the lady on the phone to cancel it of course. Good thing I had the presence of mind today to call AGAIN today. Now I am told it was too late in the order process to cancel it so it shipped out.

During all of this time, NOT ONE EMAIL, NOT ONE PHONE CALL has been made to me. Now I'm told I have to wait until FedEx shows a shipping number so I can cancel it after it gets to the hub. I don't see how this should be my problem except for the fact I made the mistake of attempting to do business with Music123 in the first place."

Here is the response I got:

"Dear Jason: We see you contacted Mindy in customer service for assistance on your order. We apologize for any inconvenience caused. Thanks, Customer Service"

Customer WHAT????"

"They say on their site that orders will ship the same day if ordered before noon. However I ordered an item an item with 3-day shipping on friday and it arrives on the next friday!"

"I would like to say first, that music123 SUCKS. While they were able to give me a more than reasonable price on my item, every other single thing involved with this order was horrible.

I was interested in buying 2 Numark HDXs. My first salesman initially quoted me a price $400 above what the website advertised (as well as every other site). After a bit of discussion via email we came to a reasonable price, I placed my order and was told that my item was shipping that day, and that I would receive an email with tracking information. 2 days later I receive an email telling me that only 1 of the items is available. So I assume that it at least shipped.

I call monday to check and the item had not even been processed. This means 2 more days before they even care to think about shipping it. The salesman straight lied to me about the date of shipping and the item availability. I called customer service at that point to cancel my order. They begged me to stay with them and I talked to another salesman who lowered my price more and promised it would ship monday. My order status showed that everything was go and it was ready to ship and that I should receive an email with tracking information soon.

I waited 2 days for an email with my tracking information and never received one. I finally called customer service back and they gave me a shipping number and said that it had shipped tuesday. So I called fed-ex to make sure. They said they hadnt gotten the item yet. I told them I needed my stuff before friday, and here it is wednesday and my package hasnt even shipped, when initially I was told it shipped last friday night. They promised me it was shipping tonight and that I would possibly have it saturday, but why should I believe them. We'll see when I actually get my package.

DO NOT SHOP WITH "MUSIC123.COM", OR "WOODWINDandBRASS.COM". I should have taken the reviews to heart, but I didnt. I am NEVER EVER SHOPPING HERE AGAIN. MUSIC123.COM SUCKS."

"Items shipped promptly, packaged well, excellent service all around!"