"I had a question about my order and Customer Service responded to my email very quickly. My package arrived in great condition and the herbs and spices are super fresh and high quality!"
"I can rely on the herbs to be of good quality and for my orders to be correct."
"I trust Mountain Rose Herbs, when I need an herb that I can't find or grow locally. They a conscientious in their growing and harvesting. Orgainc products, sustainably harvested, and packaged to retain quality.
Their prices may be a bit higher than other sources, but the quality more than makes up for the difference in price.
Thank you Mountain Rose Herbs!"
"I get all my bought herbs from Mountain Rose Herbs unless I have no other choice. I've found their herbs to be very potent. They are nicely packaged in thick bags. They are more upfront about things like "roasted" or "not-roasted" so I trust them more than other sellers. Their shipping time is always a little long, but when you take as much care as they do, that's to be expected. Wonderful company as far as I'm concerned. "
"Their products are ALWAYS fresh. MRH has also maintained quality packaging ever since I discovered them (> 10 years ago). I like to store my dry ingredients in air tight jars and their labels peel off to provide a distinct look on my jars (❤️). Other online merchants could have a cheaper price, however I prefer to purchase from MRH because of their strong commitment to quality and dedication to sustainability. Keep it up!"
"The website is easy to navigate and place an order. Despite coming from the US, my shipment was received in a very short time. I ordered chamomile flowers for my first order. They are the freshest and most beautiful smelling chamomile flowers I've ever used, and I've used A LOT. MRH will definitely be my herbal go to for other needs."
"I have never had a moment of concern with Mountain Rose Herbs.
#1 I trust their products
#2. filling orders is always speedy
#3. & 4 your inserted product information with delivery plus your very helpful & informative blog are the best"
"I really like MRH. Some people are complaining about slow shipping, but please remember that we are in the middle of COVID! I didn't think my order was too slow, given the conditions everyone is dealing with right now. I love the products they sent, which included herbal capsules, teas, and seeds. I don't know any other apothecary which sells seeds! I love gardening, which is how I got interested in herbs in the first place, so it's nice that I can get healing herbal seeds here. The teas are also amazing. For the first time in my life, I haven't found it difficult to walk away from the coke can and drink tea instead. Thanks MRH! Everything was nicely packaged and came with some useful bonus education pamphlets. Prices were low, so charging for shipping seems fair. Don't forget that higher priced places that ship for free still "charge" you for it. I also like their business philosophy which is obviously supported by a full team of professionals or it wouldn't run this smoothly. I have all good feels about buying from MRH :)"
"Huge Thank You to everyone at MRH! Great selection, quality, prices, and service. MRH is devoted to best practices, always a pleasure to shop here. Sincere Gratitude!"
"My first Mountain Rose Herbs order was due to the pandemic, when our local co-op closed its bulk herb department. MRH has great quality herbs, the website has lots of information, and although prep and shipping took a LONG time this spring, by my second order in the fall, they had it down, and I received a larger order of beautiful herbs much faster. They have risen to the challenges of this year and are doing a great job! I do wish they were available by phone for extended hours, but that's a minor issue compared to their superior quality in other respects. "
"I really love this site! The herbs are top quality and cheaper and better quality than other competing stores... like the ones that sell online and on amazon. I really don't understand all the terrible reviews! I have made returns at MRH, emailed questions about re-stocking, and I always get a response. Returns are easy, many places don't even accept returns. I also love that the site offers recipes, videos, and a podcast that has the cutest little songs about herbs.. literally melts my heart. I have bought a whole bookshelf full of herbs from here and I am always happy with the quality. I would recommend this store first over anywhere else. "
"I admit that I only deal with two herb companies. Both are equally impressive although they are not mirror images of each other. Mountain Rose Herbs stands out because of the quality of its products and service. Thank you!"
"This business is my worst experience in decades of shopping online. It has been 12 business days since my order. As of today it still has not been shipped. You would think my order was coming from another country. My first time an last time ever doing business with this company. "
"I ordered one herb week ago, paid for UPS delivery for quick shipment, haven't recived yet.
Worst web store ever found.
Will no RECOMMEND at all"
"We used Mountain Rose Herbs for the last few years. We noticed that starting in 2020, before the COVID-19 issues, shipments were taking much longer than usual, even when we paid for Priority Shipping. Since the COVID-19 issues, it has gotten to the point of being ridiculous. Email questions go unanswered for days, if at all. Shipping is taking a month or longer with Priority Shipping. While we understand the challenges of having to deal with the pandemic, customer service is all but lacking. For example: An order placed on April 21 still has not arrived and it's May 14th. We have switched to other suppliers who offer higher quality herbs at competitive prices, and we get the orders to our door in days. We will certainly never return to Mountain Rose Herbs"