"Thank you ! Great seller, perfect transaction, item as described ."
"Parts were easy to find and confirm fit."
"Called in to verify availability of a part. Was told part was in stock. Next day had an email saying they needed to confirm my purchase, which I called and confirmed. Again I asked if the part was available. I again was told yes and it should ship same day. The following day I received an email saying my order was canceled as part was placed on back order. Called in and was told that although they show it in stock when they placed the order the were told it was not available. What is the point of calling to verify if no one physically insures stock is available. Lost 3 days for no reason. You site is useless and has very poor customer service. Suggest not wasting time using this site."
"Ordered a door hinge, part arrives wrong part is in correct part numbered box, takes over a week to get a response about a return, then finally get a response, and they tell me I have the correct part witch I don't, I send pictures of the wrong part and the correct one I ordered from somebody else, so almost 2 weeks later they finally get that they didn't send the right part, and send me a return label, but after 2 weeks of bull crap!! I don't want anything to do with them and I am not going out of my way to return and I am just going to eat the 100 bucks and not do business with this company again!!!! I don't trust getting my money back when they can't answer a email in a reasonable amount of time."
"I ordered a radio that was presented as compatible with my vehicle. The radio was not compatible with my vehicle. I was then told there are no exchanges or no returns. This company cannot be trusted. I've learned a very valuable lesson. Do not accept what this company tells you to get your business only to rip you off. Jeep owners need to go elsewhere."
"The only issue I have is crossing parts to new part numbers.."
"Tried everywhere to find an oil fill tube for my 3.7, with no luck. Even junkyards had none. Found your site and found the part and its gasket within 5 minutes."
"Easy to install, perfect fit."
"Easy ordering, cheaper than the local dealership. Would order from this company again. Thanks guys!"
"Excellent experience and lower prices"
"Fit well and it took longer to change the blade!
LOL
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"Received the window control panel in a timely manner but when I took it out of the box it had some scratches on it. It looked like it had been installed and removed prior to us getting it. Installed it and it works without any issues so no real concern."
"Could not find the exact part elsewhere."
"Always receive my parts on time and always fits."
"Thanks Mopar Parts Giant. Pricing excellent and easy to use on line site. "
"Used the website to find an alternator for my vehicle. Called to verify stock, spent a total of 10 minutes. No website ads, annoying formats, friendly person on the phone. Really happy"
A rep from Moparpartsgiant.com, emilygenuinepartsgroup, has responded:
“Thank you for the customer's feedback.Based on our backend record, the customer placed the order on 03/09/2024.But the order was cancelled on 03/12 because the ordered part(s) have been discontinued (no longer available) and/or is backordered with no ETA date by the manufacture.We are very sorry for the floating stock of some parts. We will try our best to improve it.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”