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Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2008-08-11

"Best price, good product, fast delivery, nice communications with staff. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-08-08

"I made two orders with Moontrail. One was on a Friday and the second the following Saturday. I receive automated confirmations for each order. Come Monday, they were intelligent enough to combine the orders into one invoice and ship them as one package the same day. I am very happy with the quality of the service and the products. The website is simple, but they include a lot of information"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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