ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-05-27

Tire installation

"Very fast and at the agreed upon price. Very satisfied."


Verified
5/5

2018-05-19

Helped us in time of need

"My dad took my car to Monro Muffler because my brake light was out, we had no where else to go to help us but the bulb in everyone wanted us to make an appointment next week, but not monro muffler. My dad said, "I am trying to replace my daughters bulb for her brake light can I make an appointment" Dan the store manager there replaced the bulb, just like that then and there no charge. Thank you so much. "


Verified
5/5

2018-04-27

Nelson and gordy Monroe muffer.

"Nelson and gordy always are professional and fix my car problems with no b.s."


Verified
5/5

2018-04-24

Dennis Gibson Jr at Monroe McKeesport

"Dennis did a great job on both my 1995 Chevy Pick up truck and my 2011 Chevy Cruz. I had both mechanical work and inspections done by him. Wouldn't go anywhere else. Work was done professionally and his customer service was excellent"


Verified
5/5

2018-04-14

the best shop

"The best shop I have been to. I all ways get treated with respect and I'll be coming back next time "


Verified
5/5

2018-04-06

Great service

"Friendly staff, got service done on my dodge yesterday, they explained the expense clearly and did it in time. They checked everything and identified real issues. They showed me that the muffler was falling apart due to rust. Going to get that replaced today"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2018-04-02

Super disappointed!

"These guys did not want to complete full service that I paid for. Once service was finished, they did not review my inspection with me or what I received. Additionally, the same service I paid for was giving to two different patrons for the discount price however they never displayed/ produced any coupons. Not your place if you desire respectful quality professional staff and service. "


Verified
5/5

2018-03-26

Honesty and Integrity

"I am very thankful to know that there are still honest companies that give great customer service. When I thought something was wrong with my vehicle, they checked it and informed me that there was no issues. They didn't create a problem and charge me for it like unfortunately many companies do. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-24

Honest, honorable manager

"We had service done and within 2 weeks, encountered a problem. The manager quickly identified the problem and promptly fixed it himself. He was respectful and honorable during the whole process. We were very pleased with the customer service we received."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-23

great service!

"called last minute for an oil change & got me in that day with a minimal wait!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-20

Monroe Review

"Devon did a great job. Very nice. Receptive. 5 Stars"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-19

I love my service team!

"I have always received excellent service at Monroe muffler/brake Kingston,PA location. Wouldn't trust my vehicles to anyone else."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-17

Frequent customer

"I drive several hundred miles per week so I have my oil changed at least monthly. The Monro shop's weekend hours are a real convenience."


Verified
5/5

2018-03-15

Great service

"Great service and the people that work there are very friendly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2018-03-14

Horrible Service MON-NO!!!

"I made an appointment for 5:45 on the 12th of March I arrived and asked that in addition to the oil change I get a radiator flush the technician told me sorry he wouldn't be able to finish it by 7 so we couldn't do it I asked him if there's any way that you know if it took longer I pay extra I would even be willing to come back and pick the car up or sit there and wait until he was done was told no the girl at the desk told me to give him 25 30 minutes I went next door to the Arby's to eat at 5 after 6 they were pulled in the car back out into the lot I went back over to pay for it was told that my tires were crap and that I needed to purchase all new ones they quoted me at $900 for all four but with discounts at 600 I couldn't afford that kind of money they laughed and said the tires are necessity I might need to grow up and realize that after being ignored by the few questions about my needs or what I thought were in my engine and him not answering them I simply asked the girl for my keys back and told her I would think about the tire situation at which point they rolled her eyes and laughed and said we can go see you again we know that and walked into the bay area of the store leaving me standing there so I left went to the local Speedway and noticed that my hood was still popped so I lifted it found paper towel stuck down in the engine there was oil sprayed all over the inside of my engine to the point that it was Dripping a little bit I'm not even sure if I really received an oil change I've never felt more disrespected or made to feel more cheaper poor than I did that day at your store I will never return to that location nor will I recommend it and as a matter of fact I warn people about it I'm going to have to take money now that I have already spent to get an oil change because I don't even believe I received one as well as try to get it radiator flush my maintenance light is still on which I thought they had reset they said they would but they didn't really go over anything with me so I don't even know what they did this receipts only have printed as well the printer must not work there who knows I was too scared to ask they laughed at every question I had like I was an idiot I don't have one positive thing to say about that store"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service