"My car stop on me a while I was in Grand Rapids, MI, a day before my birthday. I instantly looked up Monroe. I have had good service with the Bay Rad Saginaw, MI location. I called and I was pleasantly surprised they were open. I had my car towed over. I waited for a call to make sure they had gotten it. After an hour of waiting, I went there to verify it was at the right place. After a day or so, they called and gave me the bad news. After a week, I called and requested they fix the issue (engine). They gave me a quote and a round about of when it would be ready. At the end of the second week, I hadn't heard from them so I call. I was but on hold, then hung up on. I understand it was at the end of the day so I just chalked it up to that. I called early the next day (Fri) and they still hadn't gotten the parts in. I was told it would be in on Mon and they were going to start breaking everything down so it was ready. On Mon I called to follow up and guess what, no part. On Tues I called again and they said the store shipping the part had sent it to the wrong location and they were getting things cleared up and the part would be hand delivered on Wed. On Wed I was informed the part was there and they were going to start taking my car about (yep, the same thing they had told me on Fri). They were going to work hard to get this done. To my surprise, they did have the car ready by Sat. Unfortunately, I didn't get their message until after they were closed.
I called on the following Mon (3 weeks later) to get things squared away. I picked up the car and was maybe about 1.5 miles away and called them back. I explained what was happening and I was told it was not due to the work they had done. I got on the highway to make the track back home, but I was nervous cause I wasn't sure what was happening. I made the two hour drive home safely. At 7:30am the next morning I went to the Monroe I was use to dealing with. They could not get me in before I had to be to work, but they assured me they would look at it after.
I came back after work and like they promised, Tim and his group got to work on my car. There were a few issues they had to resolve that was due to the work of the previous location. I APPRECIATE THE BAY RD MONROE more than I can express. Not only did they stay passed closing hours, they found the part(s) that were damaged and had them delivered IMMEDIATELY! I can't express enough my gratitude to all the gentleman that stayed and worked on my car to make it safer. If I had to recommend a place to work on your car needs, BAY RD MONROE would be it! Thank you guys"

"I use my vehicle for work and it takes a beating so I go to Monro in Huntingdon, PA quite a bit. The manager, Kevin, does a great job when I need routine work done. And when I have an urgent need to get on the road asap he goes way above and beyond to get me back to work. Kevin and his team give me a great feeling of security that I really need with my vehicles. "

"Great service! I would highly recommend people to go to Monro muffler In Schenectady! Very friendly staff!"

"I have been dealing with the store located on Beechmont Avenue in Ohio. They were supposed to have changed my brake pads that were shot (which were lifetime guaranteed by them less than a year ago), turn the rotors and replace a caliper. A week later my brakes on the right side were smoking. Called them and was told that would be 3 days before they could look at it and would call us back. Never heard from them. Now only a month after having my brakes worked on, my right front is locked up. It won't move at all. I called customer service and they actually told me that they want me to take it back to their shop or if I take it somewhere else...have it paid to get repaired and THEN they will let me know if they will consider a refund. In the meantime I can't even drive my vehicle, I would have to pay to get it towed somewhere to even get looked at."

"Didn't feel like they was out for just the money they make sure when I left that the car was safe for me and my family on the road and work with me. Awesome customer service.."

"I have been dealing with a local store for 3 months now. At the end of the day, I had TWO shops say that they COULD NOT fix my car, so they gave it back to me. But do you think they will give me back my money...NO! They actually told me today that they want me to take it somewhere else...have it paid to get repaired and THEN they will let me know if they will consider a refund. In the meantime I can't even drive the car because they have damaged my front end and the safety of my family is in danger."

"Had a flat tire. James the manager said it was a pin leak. Was able to fix easily and charged me nothing for the repair. I have told friends and family about how reasonable this place is. It is new in our area and I plan on making this my go to mechanic!!"

"Dan is the manager at the stone road location. He is so professional and so helpful. He made me aware of everything that needed to be done and definitely went above and beyond to help me. I will 100% be back. "

"Quality service and great price!"

"I visited the Monro shop in Saratoga Springs (Shop #280) several times recently, all for different issues with different cars (two state inspections, brake work, and a new set of tires). In every case the work was done expertly and quickly. they kept me informed about what was going on with my cars. I take all of my care care work to this Monro shop and I have complete confidence that everything is done in an excellent manner. I highly recommend them to anyone. The service people are very friendly"

"Very knowledgeable and helpful. Quick and fantastic work."

"Same day appointment, quick and fast. Excellent customer service!"

"This is the best business I have ever recieved service from. The workers are very thorough and very knowledgable on everything. I will return here for all my automobile needs. Tires, spark plugs, anything. They are great!! "

"Great service and great staff! I stopped in emergently and they took care of me without an appointment. Highly recommend."

"Excellent service ! The manager David knows a lot about cars. Will continue to go there so will family and friends "