"I'm quite satisfied with the pair of single-pass heater cores I bought from Moddersmart. I'd been wary of buying from them due to their dubious history, but they had a good, unique product at a nice price, so I decided to give them a chance. I'm happy I did. I held by breath and then...darn, there was a minor glitch in my order (their computer system lost my product specifications). However, moddersmart quickly cleared this up by simply requesting my specifications via email. No harm, no foul.

Judging from their inferred target clientele, imperfect customer service, and often humorously tacky product line (see "military toggle switch", "window etch - Hindsight", etc), I believe Voyeurmods should have changed their company name to Ghettomods, CompuBling, or at least Modderpimp.
I don't suggest these blaxplotative alternate names as any kind of aspersion on Moddersmart though. I merely think it would be more effective for the company image from a marketing perspective (self-deprecating/accepting humor vs. mildly defensive professionalism).

I'll be interested to see if Moddersmart moves up or moves out in the future. I hope they prosper by continuing to filling the niche of products that aren't available at other sites. They did for me, which is why my experience with them was so good."

"Simply Fantastic!! I had heard/read mixed opinions of Moddersmart, but decided to give them a try. Their selection and prices on the items I wanted was unbeatable so I placed an order. I'm very happy I did. Brian, I don't know his official title, took my calls and was very helpful and professional. My order shipped that afternoon and arrived without a hitch.

Great prices, good selection and fast shipping means Moddersmart will be getting alot more of my business. Great job guys!!"

"Order was received quickly. Shipped the next day.

They for some reason could not ship FedEx ground as requested, and called to confirm that shipping via priority mail was okay...they provided a free shipping upgrade.

The only dissapointing aspect was I did not get any sort of e-mail confirmation, however I was able to track the order on their website easily.

I would definately buy from them again...don't be hard on them because of any past issues or unreasonably unhappy customers."

"The ABSOLUTE worst customer service I have ever seen. On their front page they say "Orders over $125 are shipped free"
So I ordered a bunch of fans to make the order over $125. When I paid for the order they charged me for shipping.
I opened a support ticket immediately ( IYJ-645373)and received no responce the next day, I called the store and left a message and it wasent returned.
I made another support ticket saying if they were charging shipping to cancel the order and also received no response. Finally I called 3 days later and someone answered the phone. The person said the order had not been shipped yet so I asked for a third time to cancel it.
I will NEVER order another thing from them again.

This is the second time I had trouble with them (out of 2 orders)"

"HORRIBLE SHIPPING. I ordered my parts on the 1st(Monday) and they charged my credit card the same day and didnt ship the parts out until the week after, and all it was was two fans. The only positive thing i can say is that the product was fine once it was received. I wont be doing business with them again, id rather order from another store and have my stuff shipped the same day."

"Excellent service. Requested item ship ASAP and was shipped same day. Good prices. Would recommend."

"The new E-support system works very well. Quick responses to technical questions to make sure I receive the proper equipment."

"My second order from Moddersmart went even better than my first one. These guys are awesome! Let me fill u in:
I'm an international customer (ordering from Greece) and i had a delay caused by customs. However until i found this out Melissa helped me very much with USPS (i hadn't got a tracking number) and replied to my numerous emails within the day allways.
2 weeks after, when i installed my stuff, i realized that one led i've ordered was white instead of green. I contacted them and they immediately send my one green shipped to Greece, totally FREE and without asking the white led back. Even if we're talking about cheap stuff the gesture is all that matters!
These guys are more than professionals, there's good ppl!
I'll surely buy from them, 3rd time! "

"I found my CM Stacker Side Panel from these guys, it is very rare to find so I was rapped they had it.

The item was unfortunately damaged in shipping BUT they _very_ quickly and _professionally_ responded to this and had a new panel shipped out to me, and I didn't even have to pay a second shipping charge.

I was very impressed by this and would definitely recommend them in future based on my experience with the replacement.

Turned a possibly bad situation into a very good one, well done! :)"

"Wonderful prices! They instantly sent to my mail a copy of the items I purchased. Great job on shipping. Overall I would buy from them again anyday!"

"I have placed 3 orders with Voyeurmods.com and been pleased with there service and shipping. They have great prices.However after reading the reviews here at resellerratings I will probably think twice before ordering items I need right away. I hope that in the future Voyeurmods.com works to overcome some of the issues I have read about. With there selection and great prices I hope to order from them again"

"I was looking for my first water cooling case. I wanted to get something different then other cases. So I saw there Lian Li V2000B Quad H20 case. They have 3 pictures showing the case kinda of far from it. Now I know why. So I ordered this case anyways on 07-05-06 & got it on 07-28-06 after many many calls asking where is my case at? Note it is very hard to reach them on the phone & they sometimes return your call back. Finally they sent my case, but not my water blocks I ordered, on back order. The total amount I bought on this invoice was $780.00 you would think you would get some service. When I call to ask questions I would talk to a very nice girl named Andrea. See would transfer me to a guy name Brian/Owner I would ask my question and I would get the impression that he really did not want to answer these question about my case. I asked if they could add a 120mm blow hole to the top of the case. They did a A+ job on doing it. I assumed I would have to pay for this addition, but they never billed me. But he dicided to take off a sleeving kit off my order to reimburse for the blow hole? Note I needed that sleeving kit thats why I ordered it hello. About my case I received on 07-28-06. When it arrived I was very happy to open the box and take a look at it. After opening the box and taking out the case. I noticed the side panels/plastic window came apart? The bottom screen area was glued and was apart also? MMmm
After inspecting the case more the motherboard area was all stained. I tried to clean it, but with no success. So I went out and bout Alumnuim polish cleaner $9.99 and started to clean it. Still would not come clean? I noticed the front fan was missing on the case and over the Raditor was 4 Lian Li 120mm fans. The case I got was completly stripped down from the original Lian Li V2000 case. So I called them up on the phone and chated with Brian telling him what the case looked like. He was very stand offish and try to turns things around? Ok I just paid $500.00 for a case in pieces along with $280.00 of water blocks I still don't have????Ok now I ask him about the sleevng kit, he angry response was I gave you a free blow hole!!I asked him if I could send it back to be fixed he said NO asked him for a refund NO. Ok I hung up with Brian and I tried to cancel the transaction thru my Credit card comany with no success. So I am stuck with a falling apart case with hand me down fans on the rad, with missing parts. So went thru the case myself adding 4 silverstone FM121 fans to the rad, and other major upgrades. Fixing there job myself after paying $500.00 for this thing. 2 weeksgo by finally I received my water blocks. They are fine, and I am in the proccess of a water testing on my case 1 1/2 months from the original order. I will NEVER order anything from voyuermods.com/some other name they use too. When a store starts using other names it because they are in trouble with someone. WATCH OUT PEOPLE BUY AT YOUR OWN RISK......
"

"I ordered and paid 7000.00 in full for a custom computer i never received. After a year of excuses, lies and empty promises I feel I now have no choice to proceed with this as well as legal action. Tronixa_74 if you read this it is me Rocco. Please contact me so I can help you with your computer case and legal case and we can discuss what actions we can take. I was never givin an invoice I can however produce over $7000.00 in bank charges.

UPDATE TO RESELLER REPLY: WHAT A BUNCH OF LIES

Look at the nonsense reply from Voyeurmods. "Customer purchased a $7000.00 computer case" I have never in my life heard of a $7000.00 computer case, have you? Yes I requested a refund for hardware I never received after 7 months, not 3 because Voyeurmods used my money to pay venders past due bills instead of ordering my equipment. My hardware was never ordered, after 7 months of Voyeurmods tying up my money I demanded a refund be issued for the hardware that was dropping in price daily. Had I not been there in person Im sure the excuses and lies would have continued in order to avoid paying me that portion of my money. Voyeurmods claims threats to family is why work ceased, sounds delusional to me. Fact is the bank repossessed his C&C and laser for not paying his bills so he could no longer do work.
This con artist is providing all the numbers for us, so lets do some math. $7000.00 - the $4450.00 refund for equipment never ordered = $2250.00 that I was charged for a damaged computer case with a MSRP of $349.00 and a phase change unit out of date with an expired warranty missing parts that retails for $799.00. So for my $2250.00 I received $1150.00 in damaged equipment a year after my initial order. Sounds like a stand up company to me. One more thing www.voyeurmods.com is now doing business under the name www.primochill.com so be aware of both."

"Worst, service, period.
They changed the length required to build/ship the item from 14 to 30 days, then took the product off their site. Couldn't get ahold of them via phone for 3 weeks of constant calls. Left multiple messages on the phone, no reply. Sent in a critical status ticket that sat unreplied and unacknowledged for over 2 weeks. Eventually I told my horror story to friend on the EOCF forums, they sent in tickets, and I finally got a refund. It's a pity I needed someone else to get my money back for me. Never again w/ voyeurmods"

"I was very satisfied with my order, they have a good prices and a great selection and the customer service was outstanding. I would gladly order from them again."