"I ordered a plaid shirt dress from them and it arrived today. It was cute but it smelled HORRIBLE!!!!! I wish I would've read the reviews but I threw up my guts after I smelled it. I will never ever order from them again!!"
"i placed my first order with modaXpressOnline a week ago. after placing it i read the reviews which i should have done before even ordering. Shipping was fast unlike what other customers experienced. clothing does look a bit cheap for the price they are selling for. THE SIZES ARE TOTALLY OFF. I ordered an XL in a denim skirt and that thing is no where close to a medium. terribly disappointed and i have to pay to ship back the items. two thumbs down!"
"Don't pay attention to negative reviews, I've been a customer at modaxpressonline.com for years and they have yet to disappoint. The clothing is amazing (especially the jeans) - every time i wear something from them i get ton of compliments. The shipping is always quick and never had any issues with returns or refunds.
Whenever I need something **** to wear, this is my go-to store! Highly recommended"
"Bought an item through Walmart. The item was 2 sizes smaller than a real size chart. I wanted to return the item to Walmart which I bought it from through their online sales along with other items from Walmart.com, but Walmart did not accept the return. They said I should return it to ModaXpress. I called a few times and sent email few times until I could speak to an agent. I asked for a return label since the item was too small for it's size and considered defective, but they refused. I had to pay more than $7 shipping to send it back for a refund.
The item itself was low quality. Did not match the picture.
I won't buy from them again"
"This is the most horrible and unprofessional company I have ever dealt with. The shirt I received was ripped within 5 minutes of me doing nothing. I was told that I could not return it due to damage by the customer. Uh....no. It was damaged due to being cheaply made. They never answer the phone and it takes them forever to reply to emails. It almost seems as if the company is run by teenagers, and if it's not then they really do not know how to run a company. Your customers should always come first because that's who keeps you in business. I wish I had read the reviews before giving them a chance they didn't deserve. HORRIBLE!!!!"
"They sent me the wrong item and refuse to do anything about it. They even stopped replying to my emails."
"They will send you a confirmation of your order in your email , with the correct shipping address, and Modaxpress will still ship it to the wrong address, The company is a Joke. Please do not pay for express shipping , either way you still wont get it until weeks , after it has been shipped back to sender, they will fix there mistakes the reshipped it to you again. waste to time."
"I ordered three times with this company. I received my first order with no problems. My jeans was sort of cheap but I was satisfied. You get what u paid for. I never received my second order due to the post office. I couldn't put in a claim with the post office because my package wasn't insured by Moda. I informed Moda (who sent me to the post office to file a claim) that I could not file a claim and my email went unaswered for a couple of days until I started a new email explaining everything. I was told that they'll reship the order but I should understand that it's a favor that will never happen again. The jumpsuit I wanted was now sold out so I had to pick something else of equal value. They shipped this order with delivery confirmation and I received it. I really didn't like the jumpsuit but was stuck with it because they did me a favor. I must like abuse because I ordered a third time and never received that order. I tracked the package which stated the post office was waiting for some mailing label. I emailed Moda and did not receive a response. I've been ordering from my house for 15 years and have received every package except there's. I'm out approximately $66 and stuck with a jumpsuit I'll probably never wear. They have no concern for customer satisfaction. I'll spend my money elsewhere. As Julia Roberts said in Pretty Woman "big mistake, huge mistake.""
"This company should not be selling clothes . The clothes look nothing like online the material is awful and the seller has a horrible return policy they dont want to make the customer happy . Do not waste a dime of your hard earned money on this place . The clothes are not what they appear online . "
"Ordered an item for my birthday and paid 16.99 for it plus 8.99 for shipping. Order is due for delivery today."
"Placed two orders within 24 hours for my daughter. First, items were advertised as "High Waist Jeans" however when the items came, they were low or what you would consider regular waist. Also they were far from "jeans" as they were stretch pants made to look like jeans made with mediocre material. I contacted the customer service number of ***-***-**** and unlike the other great reviews with various names compiled by the business to provide damage control from all the REAL and negative reviews, I now was just getting a message service. My intention of contact was to inquire about accommodation for me just placing a large order and the company having a 20% off April fools 2016 sale 24 hours after my order was placed. Not a big deal right? As even your regular stores in your local mall and supermarket do this. However Moda Express a company that has all of these negative reviews that should have learned not only from them but the regular basics of marketing, service and sales not only took more than 72 hours to respond, when they did chose to do so via email instead of returning my call as requested. The response, unprofessional as basically "No" was what was simply replied. I replied that I would be making sure no further orders would be placed with them after the two orders previously placed arrived. When I got my first package on 4-9-16 (yes we are still waiting on the other package that was placed on 4-1-16) as I mentioned before the quality was horrible. Also I see that they make you "request a return form" and I'm sure that is so they will have enough time to look at the order and see how much of a loss or gain they will make off of you especially with the faulty 15% restock fee. And this "fee" is if you request free shipping? Well that really shouldn't be offered as it does not technically make it free right? Depending on the amount of the order the "fee" could consume the amount of your entire purchase. We paid for shipping and still it took a week via UPS from Miami to Jersey to get. Horrible. All I can say is whatever company you place your order with as far as Visa,MasterCard, American Express or Discover etc. is concerned, they have certain policies of their own that trumps what a merchant may require. If you are having major issues with the company contact your bank as they surely can assist the company on real customer service. Also if you make a complaint on a forum about a company that is good, however make sure your complaint is also with the BBB so it is legally recorded against the companies government provided EIN number. Needless to say my complaint has been filed with them. I wish myself or my daughter would have found this before our purchase. It would have never happened. Good Luck to all as I hope you all get your funds back. I personally will be making sure we do."
"I purchased the capris jeans and they fit just great. I certainly will order more clothes from this site! Can't wait to share with friends.
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"Just ordered from them for the first time. Was very leary because there seemed to be a lot of bad reviews. But took a chance anyway because the prices were so reasonable. I am ecstatic about the products and delivery time. All items shipped together and shipped immediately. Quality was great. I ordered 5 things and all of them exceeded my expectations. Even the butt lifting jeans really gave me a lift. Don't believe the negativity. This is the best online shopping experience I have ever had. I never write reviews but I had to for ModaXpress. They did an awesome job."
"Never had an issue with them. Have been a customer ever since they got in business (im a jeans junkie have tried EVERY jean brand out there). I live in NC and receive my order within 4-6 business days. Yes certain jeans are not true to size whether too big or too small but I know well most of the brands they sell (redfox, levanta cola, cello, U turn, encore jeans, vibrant m.i.u etc) and I know when a pair of clothing doesn't fit right its not the store's responsibility. They do not manufacture the jeans. I find these brands costing more on ebay from random sellers. I wish tho they specified how every item fits so that we don't have to return. But I usually identify the brand from the button design and I know how each brand fits(for instance Vibrant M.i.u always runs big so I size down or Encore jeans run true to size). They always refunded my money fast - sometimes I had to call to get it processed faster and received a refund upon hanging up. Im very pleased with their stuff and the pricing and im always getting asked where I get my jeans from. The customer service ppl could be alittle more cheerful and polite it wouldn't hurt haha. "
"The above "real" reviews are true. Anything more than one star is being very generous. I am a personal shopper. I have made purchases from the site a few times and I have had a problem every time. Wrong items and wrongs sizes being sent. Calling customer service is an headache, no one knows anything. When you have to send something back (for their mistake) I had to pay for it. "